- Email Attachments
- Email Replies
Industry: Apparel & Fashion
Location: White Plains, NY
Type of migration: Gmail to Re:amaze
The challenge: The company needed to migrate data for one of its clients.
The solution: Filtering emails by Gmail folders along with automatic data migration.
The result: The client successfully imported customer emails to Re:amaze.
If something seems too hard or if you feel you have a unique situation, then just contact the service team with Help Desk Migration.
Tell a bit about yourself and the company
Littlest Prince is a clothing and accessory brand for boys (and dads). I am the owner of the company.
How did you like our service? Was the process confusing at any point?
The Help Desk Migration service was simple and easy to use to get all of our customer emails into our new help desk software.
Why did you decide to switch to another help desk?
We are actually using a help desk service for the first time! Although we have been in business for nearly 7 years and have hundreds of emails coming in each day, we were running all of our customer service interactions simply through email. It had been on our radar for a long time to switch over to an actual help desk platform (years, actually), but getting all of the data moved over into such a platform seemed so daunting that we just kept putting it off. I didn’t even know that a migration service actually existed for help desks until I finally decided that enough was enough and I needed to switch everything over no matter what.
Why did you decide to migrate data and not start from scratch?
We needed to migrate customer service data so that we had everything all in one place. Instead of searching through our emails for prior contacts with each customer and checking in our store for the order information and then checking our shipping platform for tracking information, we wanted one place to find everything, and that meant that all of our old customer emails and conversations needed to be included in that new platform. It wouldn’t make sense to pay for a new integrated program if we still had to manually check multiple places every time we spoke to a customer.
We needed to migrate customer service data so that we had everything all in one place. Instead of searching through our emails.
How did you find out about our service?
I was informed about the tool by the help desk platform we chose (Re:amaze) when I kept asking them question after question on how I was going to be able to manage navigating between our old customer interactions and new interactions.
What are the tips you would like to share with those who also need to migrate their data?
You guys did all of the work for me, so there wasn’t much I had to do in terms of tips or tricks. The only suggestion I would have is if something seems too hard or if you feel you have a unique situation, then just contact the service team with Help Desk Migration. You were very responsive and helpful and just made everything super easy, even in my situation with the custom migration.
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