Posts by Kateryna Butkovska

• Customer First, Always: Insights from Steven Van Belleghem

  Interviews —
  March 25, 2025

• Zendesk-ServiceNow Integration: Simple Setup, Huge Impact

  Insights and How-to Guides —
  March 17, 2025

• Forcing Customer Journeys: How to Balance Self-Service and Happy Customers

  Insights and How-to Guides —
  March 11, 2025

• Why Data Privacy Matters in Help Desk Migration and How to Stay Compliant

  Data Migration 101 —
  March 3, 2025

• Automated Customer Service Responses: How to Make Them Work on Your KPIs

  Insights and How-to Guides —
  February 26, 2025

• What is Data Migration? Strategy, Trends and Challenges

  Data Migration 101 —
  February 21, 2025

• A Guide to Customer Service Roles and Responsibilities

  Insights and How-to Guides —
  February 13, 2025

• A Customer Service Dashboard: Your Observation Post for Support Operations

  Insights and How-to Guides —
  February 4, 2025

• Customer-First Strategy: How to Create a Customer-Centric User Experience

  Insights and How-to Guides —
  January 31, 2025

• Guide to Customer Service Management: Definition, Strategy, and Best Practices

  Insights and How-to Guides —
  January 14, 2025

• Email Ticketing System: How to Сhoose the Best One

  Help Desk System Reviews —
  January 10, 2025

• Test of Data Migration: How to Plan, Run, and Optimize Import Process

  Data Migration 101 —
  January 2, 2025

• Easy Jira Service Management Guide: Creating a Jira Ticket from Email

  Insights and How-to Guides —
  December 26, 2024

• Social Media Customer Service Software: What It Is and Why It Matters

  Help Desk System Reviews —
  December 17, 2024

• Why Is Customer Service Important to Your Business?

  Insights and How-to Guides —
  December 12, 2024

• Help Desk Software You Might Have Missed

  Help Desk System Reviews —
  December 10, 2024

• AI in ITSM: How Artificial Intelligence is Changing Service Management

  Insights and How-to Guides —
  November 28, 2024

• 9 Affordable Data Migration Tools For Your Business

  Data Migration 101 —
  November 19, 2024

• Millennial vs Gen Z Customer Service: More Complicated Than Who Wears Which Socks

  Insights and How-to Guides —
  November 14, 2024

• What is a Support Ticket and How It Keeps Agents on Track

  Insights and How-to Guides —
  November 8, 2024

• Customer Data Protection: How to Secure Information and Build Trust

  Insights and How-to Guides —
  November 4, 2024

• ServiceNow to Freshservice migration

  Help Desk Data Transfers —
  November 2, 2024

• Your Guide to a Hassle-Free Zendesk to Jira Service Management Migration

  Help Desk Data Transfers —
  October 26, 2024

• 11 Customer Service Mistakes & How to Avoid Them

  Insights and How-to Guides —
  October 17, 2024

• How Can AI Improve Customer Service? Benefits, Tools, and Risks

  Insights and How-to Guides —
  October 3, 2024

• Zoho Desk to Intercom migration

  Help Desk Data Transfers —
  October 1, 2024

• Freshdesk to Intercom Data Migration: Tips for a Hassle-Free Move

  Help Desk Data Transfers —
  September 19, 2024

• ConnectWise to Freshdesk migration

  Help Desk Data Transfers —
  August 28, 2024

• Intercom vs Zendesk: Why an Intercom to Zendesk Migration Makes Sense

  Help Desk Data Transfers —
  August 13, 2024

• Import Your Data Zendesk to Zendesk Migration with Confidence

  Help Desk Data Transfers —
  July 20, 2024