Zendesk Import

11 Articles in this section

Written by p.atamanets, Anastasia Savelieva and 1 other

Except for the Staff role, Zendesk also has a Light Agent role, which has limited permissions. Light Agents are able...

Help Desk Migration Service allows migrating Articles, Folders (in Zendesk they are called Sections), and Categories from the Knowledge Base...

To calculate the number of Tickets in Zendesk follow this guide: 1. Go to Search and choose Advanced Search 2....

By default, Zendesk is configured to block unsafe HTML tags and attributes, to ensure that your customers can safely browse...

To migrate from or to Zendesk you will need: URL of company's Zendesk account; the email and password you use...

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