Limitations of Light Agents on ZendeskExcept for the Staff role, Zendesk also has a Light Agent role, which has limited permissions. Light Agents are able...0 20710
How Can I Migrate Knowledge Base to Zendesk Guide? [+Video]Help Desk Migration Service allows migrating Articles, Folders (in Zendesk they are called Sections), and Categories from the Knowledge Base...0 10536
How to calculate the number of Tickets in Zendesk? [+Video]To calculate the number of Tickets in Zendesk follow this guide: 1. Go to Search and type *. Then hit...0 10313
How to allow display of unsafe content in Zendesk? [+Video]By default, Zendesk is configured to block unsafe HTML tags and attributes, to ensure that your customers can safely browse...-1 7334
How to Connect Zendesk to Migration WizardTo migrate from or to Zendesk you will need: the URL of company's Zendesk account; the email and password you...1 8385
13 Articles in this section
13 Articles in this section
13 Articles in this section