How to calculate conversations in Intercom?

Intercom sorts your conversations into categories and counts them for you. You can create views to find specific conversations.

1. Go to Inbox from the sidebar menu.

Intercom Inbox

2. Check the number of tickets next to each category.

Intercom Conversations

3. To add more filters, click Create view.

Create View in Intercom

4. Then click +Add filter option. Choose one or more filters and click Save.

Intercom Filters