How to calculate the number of cases in Salesforce Service Cloud?

You can get the number of cases in your Salesforce Service Cloud by running the Cases report. To set it up properly, perform the following steps.

1. Go to Reports.

Salesforce Reports

2. Choose the New Report option.

Salesforce Cases

3. Type “cases” in the search bar and select the Cases report.

Salesforce Cases Report

4. Then click Start Report.

Calculate Salesforce Cases

5. This page shows you the preview of a limited number of cases. To see all cases, use filters on the left and click Run in the top right corner.

Run Salesforce Report

6. You can find the total number of cases above the list on the left.

Salesforce Tickets