Insights and How-to Guides

How to Adapt Customer Service for Millennials and Gen Z

Millennial vs Gen Z Customer Service: More Complicated Than Who Wears Which Socks

November 14, 2024
Avatar for Kateryna Butkovska

Editor's picks

  1. Knowledge Base Guide: Whats and Whys of Effective Self-Service

  2. How to Boost CX? Boost Your Agent Experience First

  3. Why You Need a Dedicated AWS Server for Your Enterprise Data Migration

  4. How to Choose Enterprise Help Desk Software

  5. Cloud or On-Premise: How to Choose the Best Enterprise Help Desk Software

  6. Custom Ticket Status: A Must-Have or a Fancy Feature?

  7. Customer Analytics: Tips for Using Customer Support Data

  8. Help Desk for FinTech, Banking, Financial Services and Insurance: How to Choose Yours

  9. Not a Minute Apart: 24/7 Customer Support for Better Service

  10. Why Set up Automated Ticket Routing, and How to Do It Right

What is a Support Ticket?

What is a Support Ticket and How It Keeps Agents on Track

November 8, 2024
Avatar for Kateryna Butkovska
How to Secure Information and Build Trust

Customer Data Protection: How to Secure Information and Build Trust

November 4, 2024
Avatar for Kateryna Butkovska
Try new Help Desk Platform

Get A Data Migration Checklist

Like it or not, data migration from one help desk solution to another is inevitable if you plan to expand your business. Grab our guidance based on thousands of successful migrations.


    Customer Service Mistakes to Avoid

    11 Customer Service Mistakes & How to Avoid Them

    October 17, 2024
    Avatar for Kateryna Butkovska
    How Can AI Improve Customer Service? Benefits, Tools, and Risks

    How Can AI Improve Customer Service? Benefits, Tools, and Risks

    October 3, 2024
    Avatar for Kateryna Butkovska
    Help Desk Template Library

    Help Desk Template Library for Quick Responses

    August 28, 2024
    Avatar for Ira Haida
    Help Desk vs Desktop Support

    Help Desk vs Desktop Support: What Sets Them Apart?

    August 14, 2024
    Avatar for Taras Velychko
    Help Desk Migration is hiring
    A Detailed Guide to Successful SaaS Customer Support - HDM blog

    A Detailed Guide to Successful SaaS Customer Support + Examples

    July 17, 2024
    Avatar for Kateryna Butkovska
    Guide to Agent Scheduling: Exploring All Whats, Whys & Benefits for Customer Service | HDM

    Agent Scheduling Guide: Exploring the What, Why, and Benefits for Customer Service

    April 26, 2024
    Avatar for Kateryna Butkovska

    Explore More Topics

    Ready to brush up on something new? We've got more to read right this way

    © 2024

    Help Desk Migration® service

    +1-888-866-7471

    Sign up
    We use cookies to ensure you get the best experience on our website. By continuing, you consent with our privacy and cookie policy
    Cookie Settings
    Accept