Yaroslav Povazhnyi

Profile Information:

Yaroslav is a Help Desk Migration expert who excels in every aspect of the process, from precise data mapping to intricate platform-specific details. With deep expertise in Zendesk, Freshdesk, Jira Service Management, Intercom, and more, he is the go-to specialist for even the most complex migrations. Skilled at handling large volumes of data, he ensures smooth, reliable transfers that provide clients with a smooth transition.

• Deep Migration Expertise: With 4 years of experience and a creative problem-solving approach, Yaroslav ensures every migration is seamless, efficient, and reliable. He supports clients at every step, helping them choose the right customization, select the most useful options, and ensure the migration meets their expectations.
• Problem-Solving: Yaroslav thrives at resolving complex or ambiguous customer issues. He finds clever solutions and migration hacks that guarantee a smooth, reliable transfer of all important data, even when platforms differ or have limitations.
• Client Success: Totalmobile Ltd migrated tickets from one Freshdesk account into five Jira Service Management projects with source-side filtering. Customized KB placement, inline images, and Signature support ensured a smooth, organized transition.

«The data migration went well and the support was top notch. Help Desk Migration greatly decreases the amount of time it takes to migrate between systems. It also helps reduce the amount of time technicians or help desk employees have to work on reconciling migrated data.» Gamal Lear, Head of Strategic Change at Totalmobile