Ira Haida

Ira Haida

Head of Sales

Profile Information:

Ira is Head of Sales at Help Desk Migration, bringing extensive expertise in sales and support operations within the data migration industry. Since 2018, she has helped clients and partners navigate seamless help desk transitions while leading high-performing teams with a strategic, analytical, and people-first approach.

  • Sales & Operations Expertise: Ira excels in performance management, succession planning, career pathing, and total rewards education, ensuring her team consistently delivers outstanding results.

  • Strategic Partnerships: She has built strong collaborations with tech partners like Pylon, Freshworks, Halo, HelpDesk, and SuperOps, as well as implementation partners including Envoy, Aktie Now, and Faye, expanding Help Desk Migration’s reach and capabilities.
  • Help Desk Migration Course: Passionate about helping others, Ira created a detailed course on help desk migration, now available on Udemy, guiding professionals through the migration process step by step.
  • Client Success: UrbanYou migrated historical tickets from one Zendesk account to a newly created Zendesk account while retaining 200,000+ tickets and customer data. Ira and her team ensured a seamless, fully automated transfer, preserving all customer records and support history.

«Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. The team made the process simple, fast, and reliable, allowing us to retain full historical customer data.» — Noga Edelstein, Co-founder of UrbanYou

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