Zendesk to Freshservice data migration made easy
Encoded dialogues, secure servers, latest authorization approaches
Automated approach, don't have downtime, avoiding any workflow drops
Deal pricing to ensure a feature + rate balance
We’ve gained the authority of companies across niches
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
To begin a customer service migration, determine your Source's records, workflows, and integrations. Evaluate data cleaning and check over the Source’s obligatory and custom field counterparts on Target. Construct a all-inclusive transfer tactic that covers schedule, scenario, and agent coaching.
Security and Compliance Review
Make sure all data governonce complies with industry security standards. Implement requried permissions and access controls for the replication process.
Migration
Data Mapping and Customization
Align data fields between the Source and Target. Set pre-built custom opportunities from the menu or schedule the tailoring to adjust the data migration to your unique business needs.
Demo Migration
Carry out a free trial Demo with a limited data set to find out how the migration service performs. Spot the Demo results and change settings as needed.
Data Verification
Attentively audit the migrated data in Target. Approve that all data are accurate, complete, and properly formatted.
Full Data Migration
Shift all selected data, embracing tickets, contacts, attachments, and linked data.
Delta Migration
Net any new or updated data that changed for the time of the Full migration process.
Interval Migration*
Data replication can be halted and resumed to meet your business agenda, assuring continuous support service with zero downtime. You can halt it up to five times, each lasting no more than five days, and our sales crew coordinates the process during specified operational hours.
Post-Migration Phase
Go Live
Start the Target for all reps. Decommission the Source if needed, confirming data backups are stored securely.
What Sorts of Data Can You Migrate from Zendesk to Freshservice ?
With Help Desk Migration tool, you can easily migrate massive volumes of varied records entities to or from Zendesk to Freshservice. Take a look the set of data entities you can migrate using automation without extra assistance from tech representatives.
Do you look for distinguishing Zendesk to Freshservice migration demands?
Let's discuss your requirements for a customized data import.
| Zendesk entities | Freshservice entities | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Agents | Agents | |
| Organizations | Departments | |
| Customers | Requesters | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Sections | Folders | |
| Articles | Articles | |
Why transmit with Help Desk Migration?
Your business runs on data, and your customers’ history intact is essential:. When you migrate with Help Desk Migration, you get:
-
Without downtime
Keep data moving without pauses. Your workflows will not be put on hold, so you can continue helping clietns without skipping a beat. -
Increased efficiency
The automated, secure Migration Wizard makes data migrations effortless. Effortlessly data mapping of standard and custom fields. -
Organized ticket transmiting
The Migration Wizard transfers your tickets and related data, preserving everything connected as it was. -
Personalized support
Our support team will assist you through the process if you need assistance via live chat, email, or phone. -
Detailed data migration planning
Our experts will put together a rational plan for the data transfer that covers all the aspects, so everything goes smoothly. Thus, you can avoid any headaches during the transfer, and your data will be secured. -
Flexible customizations
Use the automated custom options to personalize your data movement. If you need specific adjustments, like data filtering or changing the field type, we’re here to take care you transfer data how you need it.
How Does Zendesk to Freshservice Data Migration Make It?
You can perform records import in five simple actions, using our automated migration tool. However, if you have specific demands or a distinct data structure, feel free to choose a custom way.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Elevate Your Zendesk to Freshservice Import
with These Opportunities
Convey a smooth data replication experience that corresponds your business requirements. The Help Desk Migration service offers functions to empower you to achieve your support service data movement in the most suitable way.
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Omit attachments
Does your future platform enable small data storage? Skip attachments, specially if your existing customer support records drop none of its value without them. The migration time will trim considerably.
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Create a new tag to the migrated tickets
Choose tags to the migrated tickets — just like that, you won’t blend them with those existing. You may further group the tickets by adding tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
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Import inline images as attachments
Migrate the images inserted into tickets as attachments. The data import time might take more time, but the images will never disappear along with the current a destination help desk platform.
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Check out our Demo with custom records by transferring 20 entities
If you want to see how certain entities will look like in the destination help desk platform, start this free custom Demo and select 20 entities for a import.
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Import newest records first
Choose this option to transfer your newest records in a chronological order, from newest to oldest. The capability applies only to Full Migration.
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Migrate side conversations
Transfer effortlessly your ticket side conversations while moving from Zendesk. During the data migration, these conversations will be imported as private comments into your new helpdesk.
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Import call recordings
You may require your call recordings for training your support service team. Our Migration Wizard lets you import or export them to the targeted help desk platform as attachments.
Don’t greenlight data migration to distract you from your business
Our automated migration service delivers an effective tool, whether you’re importing your help desk operations from Zendesk to Freshservice. With just a few clicks, your help desk platform will be live on a targeted platform — no need to accept any interruption!
Data import and export meets security standards
Our Migration Wizard covers your records is safe throughout the migration process. To confirm the supreme guard of your records whether they are in migration or at rest, we use established practices. These contain controlling frequent security analysis, retaining our servers guarded, meeting many instructions, and more.
Move ahead with the migration app that customers love
With multiple outstanding data exports performed by us, Help Desk migration service has earned plenty of service-connected awards and positive reviews. Moreover, we grow our functions. For our calling is to enclose most of your import and export inquirements, we continue refining our solution and regularly advance it with neat functioning.
Use easy mapping to cover all your needs
Help Desk Migration app will set you free from copypasting business data or creating wanted record types during Zendesk to Freshservice migration. So now you can map regular and custom ticket fields, apart from that tweak your data import right away our migration service. You retain the system of your business data with slight work.
Pick a appropriate time for data migration
Start by the help desk data migration anytime it fits into your business processes. Start by moving historical data and continue with go for the Delta migration feature to migrate your currently updated data entities. Then, relax and greenlight our solution take care of the rest.
Work with a support representatives you can fully rely on
Are you trying to cope with hardships with your Supported Platform data import and export? Permit our customer support team explore your setback. With lots of familiarity moving records, our representatives are well-prepared to ensure a accomplished import/export of your business data.
Your Help Desk Data Import or Export is Secured at Every Step
Employing Help Desk Migration service, you’ll never have to worry about security of valuable data. We commit to the latest standards, make proper upgrades, and invariably examine all servers.
We enforce a rigid 2FA access policy
Help Desk Migration Wizard uses 2FA access. On top of that, your business reps can only import from Zendesk data if they possess admin access. Linked, these security measures avoid the risk of information leak.
We employ 3-layer
We provide three levels of business data safety: physical (we secure our data hosting equipment against any breach), network (we protect our networks against cyber attacks), and application (we protect your business data within our importing and exporting platform against unsanctioned log in).
We satisfy protection regulations
Help Desk Migration service fulfills to leading security levels, providing maximum security for your records. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other integral data safety fundamentals. And our extensive compliance portfolio is getting extended.
What is the cost of your Zendesk to Freshservice data migration?
And now to the burning question. How much will it cost to switch from Zendesk to Freshservice? The price will largely depend on the business data volume you need to move, the complexity of your demands, and the options you’ll select or custom work you’ll request. Run a Free Demo to test the Migration Wizard work and learn how much your data transfer will cost.
Run a Demo to get the priceReviews motivates us level up our service: Several thoughts from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Find out the way to prepare for Freshservice data migration
Prepare for Freshservice data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
Begin by setting up your Freshservice account and proceed with the planning of your data migration. Determine the ideal day for the migration and note the necessary configuration changes in Zendesk and Freshservice. Initiate a Free Demo Migration to test how it works. Then check all available reports for migrated, skipped, and failed records. For a comprehensive guide, refer to our Freshservice Data Migration Checklist.
To ensure a smooth migration from Zendesk to Freshservice, there are several preparatory steps that you need to undertake.
- Generate an API key to connect Freshservice to Migration Wizard.
- Create custom fields on Freshservice that mirror those on Zendesk.
- Turn off email notifications for tickets.
- Disable Priority Matrix.
- Switch off workflow, scenarios, automation, and closure rules.
At Help Desk Migration, we offer three support packages - Standard, Premium, and Signature - designed to meet the unique requirements of our customers. The Standard package provides 9/5 support via phone, chat, and email with a guaranteed response time of 24 hours. With the Premium package, you receive daily support via email, chat, and phone. The Signature package offers daily support via email, chat, and phone, with an urgent response time of just 2 hours. For detailed information, please consult our Service Level Agreement.
The duration of your migration from Zendesk to Freshservice is contingent upon various factors, including the number of records and attachments being migrated, as well as the API limits configured in your accounts. To expedite the process, we recommend increasing your API limits.
Migration Wizards doesn’t alter your source data on Zendesk in any way; it just creates a copy of it, and imports it into Freshservice. So, once the data migration to Freshservice is complete, you can access your Zendesk account as always. For further information, refer to the Terms of Service.
Complete Zendesk to Freshservice Migration in a Few Clicks
Migrate your data from Zendesk to Freshservice painlessly with no disorganizing from what truly matters — dealing with your customers’ requests. Help Desk Migration Wizard takes on all the work behind the scenes while you simply enjoy using your chosen platform.
Get more additional resources about data migration
Want to learn more? Our knowledge base is constantly updating information on support service improvement and help desk platforms import and export. Take a look at it!
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