Zendesk to Freshdesk data migration done painlessly
Encrypted chats, safe servers, leading authorization ways
Automated method, no time-out, excluded workflow drops
Flexible charging to guarantee a function + fee balance
Companies among different niches lean on our solution
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your transfer by determining Source records, procedures, and integrations. Examine data cleaning and field mapping to the Target. Create a transmit scenario, that encompasses the agenda and employee coaching.
Security and Compliance Review
Ensure data adheres to security requirements. Configure permissions and access controls to protect the transmit.
Migration
Data Mapping and Customization
Map records fields among your Source and Target. Opt for automated custom options from the set or request certain tailoring for the record transmit.
Demo Migration
Start a free test Demo to check how the transfer solution operates. Analyze results and adjust settings as you wish.
Data Verification
Ensure all migrated records in the Target is precise, complete, and properly organized.
Full Data Migration
Move all selected records, involving tickets, contacts, attachments, and linked data.
Delta Migration
Catch any new or updated records that altered for the duration of the Full data migration.
Interval Migration*
Data transfer can be paused and restarted to match your outline, with no downtime. You can halt up to five times for five days each, managed by our sales squad during business hours.
Post-Migration Phase
Go Live
Launch the Target for all agents. Turn off the Source if necessary and store data backups.
What Types of Data Can You Import from Zendesk to Freshdesk ?
With our Migration app, you can with ease import or export huge amount of different data types to or from Zendesk to Freshdesk. Review the selection of record types you can import or export applying automated service without extra help from tech experts.
Do you have peculiar Zendesk to Freshdesk import inquirements?
Let us know about a nonstandard data import.
| Zendesk objects | Freshdesk objects | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Agents | Agents | |
| Organizations | Companies | |
| Customers | Contacts | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Sections | Folders | |
| Articles | Articles | |
Why transfer with Help Desk Migration?
-
No downtime
Migrate records seamlessly - ensure workflows on track and serve customers without delays. -
Enhanced efficiency
Effortlessly move data and arrange standard and tailored fields with the out-of-box Migration Wizard. -
Streamlined ticket transfer
The Migration Wizard imports tickets and all linked data, preserving the data structure unaffected on the Target. -
Dedicated support service
Our support team is prepared to assist you by means of chat, email, or phone. -
Comprehensive transfer framework
Managers will formulate a well-defined plan for data import, securing a efficient process and safe data. -
Custom options available
Choose pre-built options or inquire about personalization, and we'll confirm your data is preserved.
How Zendesk to Freshdesk Data Migration Performs
You can perform data migration in five simple moves, using our automated migration tool. However, if you have specific requirements or a distinct data structure, feel free to go with a custom method.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your Zendesk to Freshdesk Export
with These Functions
Share a automated data transfer experience that reconciles your company’s preferences. The Help Desk Migration service offers functionalities to enhance you to achieve your help desk records import in the painless way.
-
Import content translations
Move your multilingual help center articles to your target help desk system effortlessly! Apply our “Migrate content translations” option and transfe translated versions of each article automatedly.
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Skip attachments
Does your destination help desk system deliver compact data storage? Bypass attachments, particularly if your historical support service data lose no track of processes without them. The migration time will scale down remarkably.
-
Add a new tag to the imported tickets
Are you going to work a existing help desk tool during migration? To exclude mistakes, apply tags to the migrated tickets to identify them from the remaining ones.
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Use the attachment feature to Import inline images
Migrate the images added into tickets as attachments. The data migration time might take more time, but the images will never disappear along with the existing a desired help desk solution.
-
Demo with custom data: Select 20 entities for transfer
Don’t take any chances. Prove that you comprehend absolutely what the entities will look like after you’ve copied them. Our Demo with custom data lets you appoint 20 entities for a test import.
-
Migrate newest data first
Select this castomization to import your newest records in a chronological flow, from most recent to oldest. The option is applicable exclusively to Full Migration.
-
Migrate side conversations
Transfer effortlessly your ticket side conversations while moving from Zendesk. During the data migration, these conversations will be imported as private comments into your new helpdesk.
-
Migrate call recordings
You may need your call recordings for coaching your customer service reps. Our Migration Wizard enhances you import them to the desired platform as attachments.
Stay focused on your main goals. We'll deal with the heavy lifting
Whether you’re importing from Zendesk to Freshdesk, make use of our automated migration service. It will help you to import all your data to a selected help desk in just a few clicks. Thus, you will be able to have your import or export finished quickly without putting important tasks on the back burner.
Data import complies with security requirements
Help Desk Migration Wizard takes care of your support service data is secure throughout the migration process. We present maximum customer support data defence incorporating established runthrough, with regulatory compliance, established server safeguarding, and approved security examinations.
Choose the migration solution that clients praise
A collection of efficient data imports and plenty of awards and positive mentions can vouch for the high quality of Help Desk migration service. And our pursuit of quality does not end there. As long as our goal is to enclose most of your data import inquirements, we remain improving our service and often strengthen it with neat options.
Enjoy intuitive mapping to deal with your most complex needs
Relieve yourself from the long-lasting load of adding wanted data types or business data during Zendesk to Freshdesk migration. So now you can map starting and custom-made data fields, or otherwise tweak your data migration right away our tool. This will preserve the starting structure of your data effortlessly on your side.
Select a fitting time for data import
Start by the help desk data migration whenever it fits into your operations. Besides, our Delta function will greenlight you to export the currently changed data entities once the historical customer service data was migrated. Then, relax and greenlight our migration service take care of the rest.
Work with a support team you can completely be sure of
Are you dealing with tasks with your Supported Platform data import? Greenlight our customer support agents check over your problem. With plenty of mastery migrating data, our team are well-skilled to confirm a successful import of your data.
Your Help Desk Data Import and Export is Protected at Every Stage
Applying Help Desk Migration service, don't worry about safety of business data. We constantly scan all systems and make advancements, so that your business data is secured according to the latest standards.
We use a firm two-factor authentication policy
Our Migration Wizard uses two-factor authentication. What’s more, users can only migrate Zendesk records if they got admin rights. With these safety measures arranged, you don't worry about data leak.
We apply Three-layer
Help Desk Migration provides 3 levels of business records security. At the physical level, we shield our data hosting facilities from logical and physical attacks. At the app level, we forbid any unlawful log in to your business records on our platform. And, last but not least, on the network layer, we secure our networks against cyber attacks.
We comply with safety levels
Help Desk Migration corresponds to highest security fundamentals, providing maximum safety for your business records. We correspond to HIPAA, CCPA, PCI DSS Level 1, GDPR, and other critical data protection principles. And our extensive compliance set continues getting large.
How much does Zendesk to Freshdesk data migration cost?
How much will you need to invest in the switch from Zendesk to Freshdesk? The cost will mostly build upon the business data volume you need to transfer, the complexity of your specifications, and the features you’ll choose or customizations you’ll request. Set a Free Demo to test the Migration Wizard work and find out how much your migration will cost.
Run a Demo to get the priceFeedback helps us advance our solution: Several thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Find out the way to prepare for Freshdesk data migration
Prepare for Freshdesk data migration by checking an in-depth step-by-step guide
Check up a Zendesk vs Freshdesk comparison
Zendesk vs Freshdesk are prominent cloud-based customer service platforms serving businesses across diverse sectors and sizes. While both – Zendesk vs Freshdesk – aim to streamline and enhance customer support operations, they differ in focus, target audiences, and feature sets.
Change can be advantageous at times. If Zendesk's pricing feels restrictive as your team expands or needs evolve, exploring alternatives might be wise. A more flexible pricing structure aligning with your budget could lie elsewhere, making it worthwhile to consider options like Freshdesk.
Freshdesk has merits, yet may struggle to keep pace with rapid business growth. As your customer base expands, so do support needs. If Freshdesk's scalability isn't seamlessly aligning with your trajectory, it could signal time to contemplate a transition. You need a tool adaptable to changing demands.
Perhaps dissatisfaction isn't driving your considerations. Sometimes, the pursuit is simply finding the perfect complement to your team's unique requirements. Regardless of motivations, proactively optimizing customer service matters. While change is daunting, it presents opportunities for improvement.
Zendesk vs Freshdesk share core capabilities:
- Ticket management: Both platforms allow users to create, track, and resolve customer support tickets.
- Omnichannel communication: Freshdesk and Zendesk offer multichannel support, including email, phone, live chat, and social media.
- Self-service options: Both solutions provide a knowledge base and community forum functionalities to enable customers to find answers on their own.
- Reporting and analytics: Both platforms offer robust reporting and analytics capabilities to help businesses gain insights into their customer service performance.
While sharing similarities, Zendesk vs Freshdesk diverge in key areas:
- Freshdesk places a stronger emphasis on ease of use and simplicity, making it a more approachable solution for SMBs and SMEs.
- Zendesk offers more advanced features, such as AI-powered chatbots, social media integration, and custom app development, to cater to larger enterprises with complex customer service requirements.
- Freshdesk's interface is more visually appealing and intuitive, while Zendesk's interface is more feature-rich and customizable.
How much does Zendesk cost?
Zendesk offers a range of plans tailored to businesses of all sizes:
- Basic Plans: Starting at $19/month, with options for individual professionals or small teams.
- Suite Team: Priced at $55 per agent/month, ideal for growing teams with features like SLA and CSAT.
- Suite Growth: At $89 per agent/month, tailored for expanding businesses with self-service options.
- Suite Professional: The most popular choice at $115 per agent/month, offering advanced analytics and routing.
For larger enterprises, there are custom solutions under the Suite Enterprise and Suite Enterprise Plus tiers. These plans are designed to provide a comprehensive solution tailored to specific enterprise requirements. Features include advanced security measures, a sandbox for fine-tuning change management, enhanced disaster recovery, and access to specialized add-ons like Advanced AI and Advanced Data Privacy and Protection.
Zendesk also offers a range of add-ons to enhance the functionality of its suite further:
- Advanced AI: $50 per agent/month for AI-powered tools.
- Zendesk Workforce Management: $25 per agent/month for AI-powered scheduling.
- Zendesk Quality Assurance: Starting at $25 per agent/month for automated conversation analysis.
- Advanced Data Privacy and Protection: $50 per agent/month for extra security layers.
What is the Freshdesk customer service price?
Freshdesk offers a range of pricing plans designed to meet the diverse needs of businesses across customer service, IT service, and CRM domains. Let's explore the options:
- The free plan is suitable for small teams of up to 10 agents. It offers integrated ticketing across email and social channels, a knowledge base, basic analytics, team collaboration, and support via 24x7 email.
- The Growth Plan starts at $15/agent/month and is billed annually. It is designed for growing businesses and includes everything in the Free plan, plus automation, collision detection, SLA management, customizations like email servers and ticket views, and expanded support options, including 24x5 phone support.
- The Pro Plan costs $49/agent/month, billed annually. It offers advanced automation capabilities and includes all the features from the Growth plan, along with support for multiple products, round-robin routing, custom roles and objects, extensive reporting and analytics, segmenting customers for personalized support, and more.
- The Enterprise Plan is $79/agent/month, billed annually. It is tailored for enterprise-level support needs and encompasses all features from the Pro plan, with additional perks such as unlimited products, a sandbox for testing, skill-based routing, enhanced knowledge base management, and IP range restriction.
Freshdesk also offers a range of add-ons to enhance the support experience further:
- Freshbots by Freddy Self Service: Engage customers 24/7 across web channels with AI-powered chatbots.
- Freddy Copilot: Personal generative AI assistant for support teams.
- Freddy Insights: AI-powered performance analysis and recommendations for leaders.
- Freshcaller: Engage customers over the phone with the Freshcaller add-on.
- Day Passes: Add extra agents to your account for a day.
Who uses Zendesk?
- Large enterprises across healthcare, finance, tech, and telecommunications.
- Businesses with multifaceted needs like high volumes, multiple channels, and stringent reporting.
- Organizations requiring extensive customization, tool integration, security, and compliance.
- Businesses emphasize scalability, AI capabilities, and comprehensive service management.
- Companies investing in robust platforms to enhance customer experience.
What businesses use Freshdesk?
- SMBs across eCommerce, retail, and professional services.
- Startups and growing businesses want rich features without enterprise complexity/costs.
- Organizations prioritize ease of use, quick deployment, affordability over extensive customization.
- Businesses with less complex needs or streamlining existing support.
Zendesk and Freshdesk are trusted allies for customer satisfaction and team efficiency. View Zendesk as an all-in-one Swiss Army knife. User-friendly for non-techies, it consolidates ticket management, knowledge bases, live chat, and more. It is customizable to your needs with robust reporting.
Freshdesk emerges as an experienced veteran. Powerful automation streamlines workflows, saving time. Seamless integrations foster tool connectivity and a cohesive ecosystem.
Your choice hinges on priorities. Zendesk excels in intuitive usability and customization. Freshdesk shines with advanced automation and seamless integrations—paving excellence in customer service.
So, which platform is the right fit for you? Well, it ultimately comes down to your unique needs and preferences. Freshdesk may be the ideal choice if you value ease of use and flexibility. On the flip side, if you require advanced automation and seamless integrations, Zendesk could be the perfect solution.
Frequently Asked Questions
With Help Desk Migration, you can automatedly migrate the following records from Zendesk to Freshdesk: tickets, groups, agents, contacts, companies, ticket attachments, ticket private and public notes, ticket custom fields, organization custom fields, contact custom fields, CC in tickets, Created_at, Updated_at, Closed_at, knowledge base articles with folders and categories, knowledge base attachments, knowledge base tags, and inline images.
Data migration from Zendesk to Freshdesk depends on a few factors:
- The volume of migrated records
- The number and size of attachments
- The API limits of Zendesk and Freshdesk.
So the higher your API limits, the faster your Zendesk to Freshdesk migration can go.
To switch from Zendesk to Freshdesk, you should prepare for the transfer process and choose a migration date. Make a list of what to turn off in Zendesk and what to turn on in Freshesk, and start moving your data. After a Free Demo Migration, check that everything is in place. For more details, refer to the Freshdesk Data Migration Checklist.
To initiate the data migration from Zendesk to Freshdesk, you can try one of the following ways:
- Choose your Source and Target platform from the main page. Then press on Try Data Migration.
- Go to Supported Platforms, and select the current and future helpdesk. Afterward, click on Try for free.
- Navigate to Free trial in the right corner of your screen. Then set up a Free Demo.
- Sign up for an account in Migration Wizard or log into the existing one.
Help Desk Migration offers a range of support packages to help you migrate from Zendesk to Freshdesk. Three plans are available - Standard, Premium, and Signature - each with its own features and benefits. Alternatively, if you prefer a more hands-off approach, opt for the Concierge Migration Service, where our expert team will handle the entire migration for you.
Help Desk Migration takes all the required security measures to protect your data while transferring it to Freshdesk. We’ve put organizational and technical safeguards in place to ensure data security. Refer to our security policy for additional details.
You can’t transfer inline images from Zendesk to Freshdesk. But you can request migrating them as ticket attachments. You can also migrate any data volume from Zendesk to Freshdesk. Yet, the number of records and the size of attachments can impact the duration of data migration. Skip attachments and audit the source data to speed up the process.
Full Zendesk to Freshdesk Import in a Couple Clicks
Export your data from Zendesk to Freshdesk effortlessly with no disrupting from what truly matters — solving your clients’ issues. Our solution does all the work behind the scenes when you simply enjoy working with your chosen platform.
Find out more guides about data import
Interested to get more? Our resources is providing information on customer service enhancement and help desk business records import. Check it out!
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