The Simplest and Trouble-free Zendesk to Freshdesk Data Import Platform You'll Meet
Companies among different niches lean on our solution
How Zendesk to Freshdesk Data Migration Performs
You can perform data migration in five simple moves, using our automated migration tool. However, if you have specific requirements or a distinct data structure, feel free to go with a custom method.
Step 1. Begin by linking your Zendesk and Freshdesk systems
Step 2. Choose the records you need to import from Zendesk to Freshdesk or vice versa
Step 3. Make sure the record fields placed and fix up if needed
Step 4. Launch a Free Demo to preview how your records will look after the export
Step 5. If everything is excellent, proceed the Full migration
Step 1. Reach out to us to get tailored help desk data import
Step 2. Have our migration ninjas lead you through your personalized data migration
Step 3. Start a Demo Migration to look at what your data will look like once migrated
Step 4. Go ahead with your Full Migration if a fresh setup is great to you
Help Desk Migration Is Your Best Tool When Exporting from Zendesk to Freshdesk
Stay focused on your main goals. We'll deal with the heavy lifting
Whether you’re importing from Zendesk to Freshdesk, make use of our automated migration service. It will help you to import all your data to a selected help desk in just a few clicks. Thus, you will be able to have your import or export finished quickly without putting important tasks on the back burner.
Data import complies with security requirements
Help Desk Migration Wizard takes care of your support service data is secure throughout the migration process. We present maximum customer support data defence incorporating established runthrough, with regulatory compliance, established server safeguarding, and approved security examinations.
Choose the migration solution that clients praise
A collection of efficient data imports and plenty of awards and positive mentions can vouch for the high quality of Help Desk migration service. And our pursuit of quality does not end there. As long as our goal is to enclose most of your data import inquirements, we remain improving our service and often strengthen it with neat options.
Enjoy intuitive mapping to deal with your most complex needs
Relieve yourself from the long-lasting load of adding wanted data types or business data during Zendesk to Freshdesk migration. So now you can map starting and custom-made data fields, or otherwise tweak your data migration right away our tool. This will preserve the starting structure of your data effortlessly on your side.
Select a fitting time for data import
Start by the help desk data migration whenever it fits into your operations. Besides, our Delta function will greenlight you to export the currently changed data entities once the historical customer service data was migrated. Then, relax and greenlight our migration service take care of the rest.
Work with a support team you can completely be sure of
Are you dealing with tasks with your Supported Platform data import? Greenlight our customer support agents check over your problem. With plenty of mastery migrating data, our team are well-skilled to confirm a successful import of your data.
What Types of Data Can You Import from Zendesk to Freshdesk ?
With our Migration app, you can with ease import or export huge amount of different data types to or from Zendesk to Freshdesk. Review the selection of record types you can import or export applying automated service without extra help from tech experts.
Do you have peculiar Zendesk to Freshdesk import inquirements?
Let us know about a nonstandard data import.
| Zendesk objects | Freshdesk objects | |
|---|---|---|
| Help Desk | ||
| Groups | Groups | |
| Agents | Agents | |
| Organizations | Companies | |
| Customers | Contacts | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Sections | Folders | |
| Articles | Articles | |
Find out the way to prepare for Freshdesk data migration
Prepare for Freshdesk data migration by checking an in-depth step-by-step guide
Enhance Your Zendesk to Freshdesk Export with These Functions
Import content translations
Move your multilingual help center articles to your target help desk system effortlessly! Apply our “Migrate content translations” option and transfe translated versions of each article automatedly.
Skip attachments
Does your destination help desk system deliver compact data storage? Bypass attachments, particularly if your historical support service data lose no track of processes without them. The migration time will scale down remarkably.
Add a new tag to the imported tickets
Are you going to work a existing help desk tool during migration? To exclude mistakes, apply tags to the migrated tickets to identify them from the remaining ones.
Use the attachment feature to Import inline images
Migrate the images added into tickets as attachments. The data migration time might take more time, but the images will never disappear along with the existing a desired help desk solution.
Demo with custom data: Select 20 entities for transfer
Don’t take any chances. Prove that you comprehend absolutely what the entities will look like after you’ve copied them. Our Demo with custom data lets you appoint 20 entities for a test import.
Migrate newest data first
Select this castomization to import your newest records in a chronological flow, from most recent to oldest. The option is applicable exclusively to Full Migration.
Migrate side conversations
Transfer effortlessly your ticket side conversations while moving from Zendesk. During the data migration, these conversations will be imported as private comments into your new helpdesk.
Migrate call recordings
You may need your call recordings for coaching your customer service reps. Our Migration Wizard enhances you import them to the desired platform as attachments.
How much does Zendesk to Freshdesk data migration cost?
How much will you need to invest in the switch from Zendesk to Freshdesk? The cost will mostly build upon the business data volume you need to transfer, the complexity of your specifications, and the features you’ll choose or customizations you’ll request. Set a Free Demo to test the Migration Wizard work and find out how much your migration will cost.
Run a Demo to get the priceYour Help Desk Data Import and Export is Protected at Every Stage
Applying Help Desk Migration service, don't worry about safety of business data. We constantly scan all systems and make advancements, so that your business data is secured according to the latest standards.
We use a firm two-factor authentication policy
Our Migration Wizard uses two-factor authentication. What’s more, users can only migrate Zendesk records if they got admin rights. With these safety measures arranged, you don't worry about data leak.
We apply Three-layer
Help Desk Migration provides 3 levels of business records security. At the physical level, we shield our data hosting facilities from logical and physical attacks. At the app level, we forbid any unlawful log in to your business records on our platform. And, last but not least, on the network layer, we secure our networks against cyber attacks.
We comply with safety levels
Help Desk Migration corresponds to highest security fundamentals, providing maximum safety for your business records. We correspond to HIPAA, CCPA, PCI DSS Level 1, GDPR, and other critical data protection principles. And our extensive compliance set continues getting large.
Feedback helps us advance our solution: Several thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Full Zendesk to Freshdesk Import in a Couple Clicks
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Frequently Asked Questions
With Help Desk Migration, you can automatedly migrate the following records from Zendesk to Freshdesk: tickets, groups, agents, contacts, companies, ticket attachments, ticket private and public notes, ticket custom fields, organization custom fields, contact custom fields, CC in tickets, Created_at, Updated_at, Closed_at, knowledge base articles with folders and categories, knowledge base attachments, knowledge base tags, and inline images.
Data migration from Zendesk to Freshdesk depends on a few factors:
- The volume of migrated records
- The number and size of attachments
- The API limits of Zendesk and Freshdesk.
So the higher your API limits, the faster your Zendesk to Freshdesk migration can go.
To switch from Zendesk to Freshdesk, you should prepare for the transfer process and choose a migration date. Make a list of what to turn off in Zendesk and what to turn on in Freshesk, and start moving your data. After a Free Demo Migration, check that everything is in place. For more details, refer to the Freshdesk Data Migration Checklist.
To initiate the data migration from Zendesk to Freshdesk, you can try one of the following ways:
- Choose your Source and Target platform from the main page. Then press on Try Data Migration.
- Go to Supported Platforms, and select the current and future helpdesk. Afterward, click on Try for free.
- Navigate to Free trial in the right corner of your screen. Then set up a Free Demo.
- Sign up for an account in Migration Wizard or log into the existing one.
Help Desk Migration offers a range of support packages to help you migrate from Zendesk to Freshdesk. Three plans are available - Standard, Premium, and Signature - each with its own features and benefits. Alternatively, if you prefer a more hands-off approach, opt for the Concierge Migration Service, where our expert team will handle the entire migration for you.
Help Desk Migration takes all the required security measures to protect your data while transferring it to Freshdesk. We’ve put organizational and technical safeguards in place to ensure data security. Refer to our security policy for additional details.
You can’t transfer inline images from Zendesk to Freshdesk. But you can request migrating them as ticket attachments. You can also migrate any data volume from Zendesk to Freshdesk. Yet, the number of records and the size of attachments can impact the duration of data migration. Skip attachments and audit the source data to speed up the process.