Zendesk to Zendesk data migration done simply
Encrypted communications, safe servers, modern authorization methods
Automated method, never get time-out, reduced workflow pauses
Fair pricing to deliver an opportunity + charge balance
Businesses across different industries confident in our solution
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your replication by evaluating Source data, workflows, and integrations. Examine data cleaning and field matching to the Target. Formulate a replication scenario, featuring the agenda and reps training.
Security and Compliance Review
Confirm data complies with security protocols. Establish permissions and access settings to protect the transmit.
Migration
Data Mapping and Customization
Connect data fields amid the Source and Target. Pick automated custom options from the set or discuss unique tailored adjustments for the data transition.
Demo Migration
Perform a trial Demo to check how the replication tool operates. Analyze outcomes and adapt mapping as necessary.
Data Verification
Verify all replicated records in the Target is correct, fully captured, and properly organized.
Full Data Migration
Move all chosen records, encompassing tickets, contacts, attachments, and correlated data.
Delta Migration
Catch any fresh or updated records that tweaked at the time of the Full data migration.
Interval Migration*
Data transfer can be halted and restarted to cohere your timeline, with no downtime. You can halt up to five instances for a duration of five days each, organized by our sales crew during business hours.
Post-Migration Phase
Go Live
Roll out the Target for all support reps. Disable the Source if required and store data backups.
What Types of Records Can You Import from Zendesk to Zendesk ?
With our Migration Wizard, you can smoothly import and export sizable amount of different records entities to or from Zendesk to Zendesk. Examine the details of record types you can import applying automated tool without extra assistance from tech service reps.
Do you need nonstandard Zendesk to Zendesk import requirements?
Let us know you need a custom data import.
| Zendesk objects | Zendesk objects | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Agents | Agents | |
| Organizations | Organizations | |
| Customers | Customers | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Sections | Sections | |
| Articles | Articles | |
| Business rules | ||
| Macros | Macros | |
| Triggers | Triggers | |
Why transfer with Help Desk Migration?
-
No downtime
Transfer data effortlessly - maintain workflows efficient and aid customers effectively. -
Enhanced efficiency
Seamlessly migrate data and configure predefined and personalized fields with the smart Migration Wizard. -
Easy ticket movement
The Migration Wizard transfers tickets and all related data, maintaining the data structure consistent on the Target. -
Always here for you
Our support agents is set to help you through chat, email, or phone. -
Detailed replication framework
Managers will create a detailed plan for data import, guaranteeing a seamless process and safe data. -
Custom options available
Select automated options or ask for specific adjustments, and we'll make sure your data is on point.
How Zendesk to Zendesk Data Migration Goes
You can perform records import in a few simple actions, using our automated migration service. However, if you have distinct needs or a distinct data structure, feel free to go with a custom approach.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your Zendesk to Zendesk Move
with These Options
Have a tailored data transfer experience that meets your business preferences. The Help Desk Migration service offers functionalities to enable you to complete your support service data movement in the painless way.
-
Import knowledge base articles translations
Move your multilingual knowledge base to your target help desk app easily! Apply our “Migrate content translations” option and transfe translated language versions of each article automatedly.
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Bypass attachments
Does your destination support service platform provide definite data storage? Bypass attachments, particularly if your historical data doesn’t suffer a loss of its value without them. The data migration time will cut down considerably.
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Choose a additional tag to the imported tickets
Apply more tags to the moved tickets — like so, you won’t blend them with those left. You may further categorize the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
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Import inline images as attachments
Don’t want to leave behind images set in into the tickets? You can import them to the desired help desk platform as attachments.
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Take a look our Demo with custom records by copying 20 entities
Avoid any guessing. Make sure you understand completely how the entities will look like after you’ve migrated them. Help Desk Migration’s Demo with custom data greenlights you pick 20 entities for a test export.
-
Transfer newest records first
Select this castomization to move your most recent records in a chronological order, from newest to oldest. This custom option is exclusive to Full Migrations.
-
Migrate side conversations
Keep your ticket side conversations in place during consolidating your Zendesk Instances. Data migration with us ensures a smooth transfer where the side conversations retain their original form.
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Migrate call recordings
You may want support service call recordings for coaching your support and/or sales teams. Our migration app enhances you import them to the future customer service tool as attachments.
Don’t allow data migration to lead away you from your business
Our automated migration service provides a productive app, whether you’re migrating your help desk operations from Zendesk to Zendesk. With just a couple of clicks, your help desk will be ready to work on a chosen solution — no need to tolerate any interruption!
Data import with confidence
The Migration Wizard will handle your data security during all phases of the migration process. We maintain maximal customer service data defence incorporating established runthrough, which includes regulatory compliance, proper server preserving, and proper security checks.
Use the migration service that clients recommend
Myriads of outstanding data migrations and lots of awards and positive commentaries can prove the excellence of our migration service. Moreover, we don’t stop there. We proceed to refine our solution and introduce novel capabilities to include measures for ensuring we’re covering all your data import needs.
Apply straightforward mapping to deal with all your needs
Our service will relieve you from copy pasting records or setting lacking data types amidst Zendesk to Zendesk migration. So now you can map regular and custom data fields, apart from that modify your data import and export right away our migration app. This will leave unchanged the native system of your records straightforwardly on your part.
Select a convenient time for data import
Select the most convenient time to set up the help desk migration operation. What’s more, our Delta migration feature will greenlight you to export the currently changed data entities once the historical records was moved. Then, relax and greenlight our migration app do the rest.
Work with a support agents you can fully depend on
Don't fret about experiencing challenges just as performing your Supported Platform data import. Greenlight Help Desk Migration customer service pros explore your setback. With multiple successful data import and export experience, they can fin a solution to any issue connected with your help desk data import or even present guidance during the complete data import.
Your Help Desk Data Import is Protected at Each Stage
Help Desk Migration app provides endless import functions without compromising on safety. We commit to the recent standards, set constant advancements, and unfailingly examine all facilities.
We apply a stringent two-factor access policy
Help Desk Migration Wizard shields your business data from illegal acquiring access with two-factor authentication. On top of that, only your agents with admin access rights can migrate your Zendesk data. With these safety functions in order, you won’t have to worry about information leak.
We apply 3-layer
Help Desk Migration provides three levels of business data safety. At the physical level, we shield our hosting equipment from any breach. At the application layer, we forbid any prohibited access to your business data on our platform. And, finally, on the network level, we secure our networks against digital abuse.
We meet industry-standard principles
Help Desk Migration commits to upmost security principles, delivering maximum safety for your records. We are compatible with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other major data safety fundamentals. And our broad compliance portfolio keeps getting enlarged.
How much does Zendesk to Zendesk data migration cost?
How much will you need to invest in the switch from Zendesk to Zendesk? The price will mostly lean on the records volume you need to transfer, the complexity of your specifications, and the options you’ll select or custom work you’ll request. Start a Free Demo to check the Migration Wizard performance and learn how much your migration will cost.
Run a Demo to get the priceFeedback inspires us upgrade our tool: Few thoughts from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Simplify Zendesk to Zendesk Data Import with Help Desk Migration
When it comes to supercharging your customer support operations, the Zendesk import process is a critical step. Whether you're making the leap from another platform or regularly refreshing your Zendesk data, understanding how to import data into Zendesk can save you time and turbocharging your support efforts.
One of the key elements of the Zendesk import process is the Zendesk data importer. This powerful tool allows you to seamlessly transfer your data into Zendesk, whether it's customer information, ticket imports, or additional import types like custom field data. With the bulk import feature, you can easily bring in large volumes of data, making it ideal for businesses of all sizes.
But wait, there's more! Zendesk import solutions offer more than just basic data transfer. You can customize the import type to suit your specific needs, whether it's bulk organization import or bulk user import. Need to bring in custom user field data or custom organization field data? No problem. Zendesk's import options are designed to accommodate your unique requirements.
And for those seeking to automate the Zendesk import process even further, consider Zendesk import automation. This feature lets you set up business rules that trigger automated imports based on predefined conditions. It's a game-changer for organizations looking to maintain data accuracy and consistency.
In a nutshell, Zendesk import is your gateway to a seamless data migration and management experience. Whether you're performing a sample import or handling large-scale bulk imports, Zendesk Support has you covered with a suite of import tools and features that put you in control of your data.
Frequently Asked Questions
To merge two Zendesk accounts, simply set up your data migration using our Migration Wizard. Connect your Zendesk account as the source, from which the data will be exported, and designate your Zendesk account as the target, where your data will be imported. You can then select record types, map fields and entities, and decide whether to add extra information to the tickets being imported.
Additionally, you can choose to migrate call recordings, transfer side conversations, or include language versions of KB articles. These options are available by pre-built automations, but if you require specific customizations, don't hesitate to contact us, and we'll discuss the best ways to meet your requirements.
If you have multiple accounts for the same end-user, you can merge one into another within Zendesk. Note that administrator and agent user accounts cannot be merged.
If you're looking to consolidate multiple Zendesk accounts of different end-users, you can use the Help Desk Migration Wizard. Just keep in mind that you'll need to run a separate migration for each account.
Use the Migration Wizard to import your ticket data. With the Help Desk Migration service, you can bring in tickets and related data from other helpdesks, service desks, ITSMs, and CSV files.
The end user's email is the primary identifier in Zendesk, linking requests to their profiles. That's why you can't have more than one profile with the same email.
For Professional and Enterprise plans, users can be part of up to 300 organizations. It's optional, but organizing your end users into organizations can help you keep tabs on what these groups are requesting.
Using Merge Tickets in Zendesk is a breeze. Here's the scoop:
- If a customer sends multiple tickets in a jiffy, you'll get a heads-up in the sidebar.
- Just hit "Merge," and watch the magic happen as duplicates get merged automatically.
Zendesk doesn't just cover the full spectrum of IT Service Management and ITIL processes; it also goes the extra mile to ensure both agents and users have a fantastic experience. This not only encourages continued usage but also fosters an environment of ongoing improvement.
All-packed Zendesk to Zendesk Migration in a Couple Clicks
Import your business data from Zendesk to Zendesk simply without disarranging from what truly matters — fixing your customers’ concerns. Our solution carries out all the work behind the scenes while you simply enjoy applying your new platform.
Find out more tips and tricks about data import
Willing to know more about help desk platforms migration and support service advancement? Check out our help section.
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