Zendesk to Jira Service Management data migration done automatedly
Encoded conversations, safe servers, newest authorization mechanisms
Automated method, zero time-out, avoiding any workflow pauses
Flexible charging to guarantee an opportunity + cost balance
Companies among different fields trust our solution
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your migration by determining Source data, operations, and apps. Evaluate data cleansing and field alignment to the Target. Produce a migration scenario, that consists of the timeline and customer service reps training.
Security and Compliance Review
Make sure data adheres to security requirements. Grant permissions and access controls to secure the transfer.
Migration
Data Mapping and Customization
Match records fields among the Source and Target. Choose pre-built custom settings from the menu or ask for distinct customization for the data transfer.
Demo Migration
Carry out a test Demo to check how the replication service operates. Check results and alter mapping as needed.
Data Verification
Ensure all transferred records in the Target is genuine, complete, and appropriately structured.
Full Data Migration
Replicate all required records, covering tickets, contacts, attachments, and related information.
Delta Migration
Catch any newest or updated records that tweaked during the Full data transfer.
Interval Migration*
Data transition can be interrupted and restarted to cohere your timeline, with zero interruption. You can stop up to five times for five days per pause, adjusted by our sales team during work hours.
Post-Migration Phase
Go Live
Present the Target for all users. Turn off the Source if required and ensure data backups.
What Types of Entities Can You Import from Zendesk to Jira Service Management ?
With Help Desk Migration service, you can with ease import and export large amount of varied data types to or from Zendesk to Jira Service Management. Inspect the list of record types you can import implementing automated tool without extra help from tech experts.
Do you have exclusive Zendesk to Jira Service Management import demands?
Let's discuss your specific needs for a personalized data import.
| Zendesk entities | Jira Service Management entities | |
|---|---|---|
| Help desk | ||
| Agents | Users | |
| Organizations | Organizations | |
| Customers | Customers | |
| Tickets | Issues | |
| Knowledge Base | ||
| Categories | Categories | |
| Sections | Folders | |
| Articles | Contents | |
Why transfer with Help Desk Migration?
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No downtime
Migrate records without interruption - preserve workflows running smoothly and assist customers without hassle. -
Increased efficiency
Quickly transfer data and arrange predefined and personalized fields with the intelligent Migration Wizard. -
Seamless ticket retrieval
The Migration Wizard migrates tickets and all associated data, ensuring the data structure intact on the Target. -
Expert support
Our support crew is ready to support you using chat, email, or phone. -
Effective migration framework
Managers will develop a well-defined plan for data import, providing a smooth process and safe data. -
Custom options available
Choose pre-designed options or inquire about specific adjustments, and we'll ensure your data is correct.
How Zendesk to Jira Service Management Data Migration Works
You can carry out data migration in a few simple steps, with our automated migration solution. If you’re managing a elaborate data structure, feel free to choose our custom method. We’re in place to follow your non-standard needs.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Improve Your Zendesk to Jira Service Management Migrate
with These Opportunities
Acquire a seamless data transfer experience that matches your company’s preferences. The Help Desk Migration service brings functions to help you to accomplish your customer service data transfer in the automated and secure way.
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Leave behind attachments
Does your targeted customer service tool enable small data storage? Bypass attachments, specially if your current support data loses none of its value without them. The data import time will cut down significantly.
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Apply a extra tag to the imported tickets
Apply extra tags to the moved tickets — like so, you won’t misinterpret them with those existing. You may further sort the tickets by adding tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
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Take advantage of the attachment feature to Import inline images
Export the images inserted into tickets as attachments. The data export time might be longer, but the images will stay along on a destination support service platform.
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Demo with custom data: Handpick 20 entities for import
If you expect to check how certain entities will look like in the new customer service tool, kick off this free custom Demo and appoint 20 entities for a import.
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Move newest data first
Choose this option to transfer your most recent records in a chronological order, from newest to oldest. The option is applicable exclusively to Full Migration.
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Migrate side conversations
Transfer effortlessly your ticket side conversations while moving from Zendesk. During the data migration, these conversations will be imported as private comments into your new helpdesk.
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Import call recordings
You may demand customer service call recordings for coaching your customer support team. Our tool enhances you import or export them to the destination support service platform as attachments.
Put mind to your core goals. We'll take care of the heavy lifting
Our automated migration service offers a powerful app, whether you’re migrating your customer service operations from Zendesk to Jira Service Management. With just a few clicks, your help desk system will be live on a new system — no need to suffer any stoppage!
Data import with security standards
Help Desk Migration Wizard covers your business data is secure throughout the import process. We keep maximum customer support data defence applying valid procedures, alongside regulatory compliance, accepted server safekeeping, and proper security tests.
Choose the migration tool that clients recommend
Thousands of successful data import and exports and plenty of awards and positive reviews can vouch for the value of Help Desk migration service. And our aim for quality does not finish there. Following our aim is to enclose all your import and export requests, we remain developing our app and regularly increase it with fresh features.
Benefit from comprehensive mapping to deal with all your needs
Set yourself free from the time-consuming load of adding wanted data types or data entities during Zendesk to Jira Service Management migration. So you can map typical and custom fields, apart from that modify your data import right in our migration service. You get to preserve the structure of your business data with slight work.
Select a suitable time for data import
Begin by the help desk import whenever it fits into your schedule. Additionally, Help Desk Migration Delta opportunity will let you to export the currently changed records after the historical customer support data was exported. Then, relax and let our platform take care of the rest.
Work with a support pros you can completely be sure of
Don’t worry about having hardships when running your Supported Platform migration. Help Desk Migration support agents is ready to aid you with any issues. With plenty of involvement importing data, our representatives are well-skilled to confirm a successful import of your records.
Your Help Desk Data Migration is Secured at Each and Every Stage
With Help Desk Migration solution, you’ll never have to worry about security of critical data. We commit to the fresh requirements, set constant upgrades, and unfailingly check all systems.
We employ a strict two-factor access policy
Help Desk Migration Wizard takes advantage of two-factor access. What’s more, your company representatives can only export Zendesk data if they have admin access. With these security measures in place, you don't worry about information leakage.
We apply Three-layer
We deliver three layers of business data protection: physical (we take care of our hosting equipment against any attacks), network (we secure our networks against cyber attacks), and app (we take care of your data within our data migration service against forbidden access).
We comply with security levels
We secure your records based on all key security fundamentals. Our Help Desk Migration service possesses an comprehensive set of compliance, and we are expanding it. Presently, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data security levels.
What is the cost of your Zendesk to Jira Service Management data migration?
And now to the burning question. How much will it cost to switch from Zendesk to Jira Service Management? The cost will mostly lean on the records volume you want to move, the complexity of your demands, and the features you’ll use or custom work you’ll ask for. Start a Free Demo to test the Migration Wizard performance and learn how much your migration will cost.
Run a Demo to get the priceReviews encourages us level up our tool: Few thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Find out the way to prepare for Jira Service Management data migration
Prepare for Jira Service Management data migration by checking an in-depth step-by-step guide
Packed Zendesk to Jira Service Management Import in a Couple Clicks
Import your business records from Zendesk to Jira Service Management without trouble without disrupting from what actually matters — putting right your customers’ requests. Help Desk Migration solution makes all the work behind the scenes when you simply enjoy working with your selected platform.
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