Your Guide to a Hassle-Free Zendesk to Jira Service Management Migration
Rock-solid security: Rest easy knowing your data is protected with top-tier encryption, secure servers, and advanced authorization.
Seamless automation: Keep your workflows running smoothly without interruptions. Say goodbye to time-outs and disruptions—just effortless automation working for you.
Flexible pricing: Get the most bang for your buck with flexible pricing options that fit your needs. You only pay for what works best for you, ensuring you get the value you deserve.
Why transfer data to Jira Service Management from Zendesk?
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Atlassian ecosystem integration
Jira Service Management integrates easily with Atlassian tools like Confluence, Trello, and Bitbucket. This seamless integration improves collaboration and streamlines workflows. -
ITIL-certified process
With ITIL-certified incident, problem, and change management, Jira Service Management ensures your team follows best practices to handle issues efficiently. -
Customizable workflows
Jira Service Management offers extensive customization options, from workflows to automation. Tailor it to your team’s needs and integrate it with other tools to enhance efficiency. -
DevOps support
Support DevOps practices with native integrations for CI/CD tools. Automate pipelines, track deployments, and manage incidents within a single platform. -
Real-time monitoring
With integrations like Datadog, Jira Service Management offers real-time system performance monitoring. Easily detect issues and create tickets to resolve them quickly.
Our migration solution is the go-to choice for companies across industries
Migrate from Zendesk to Jira Service Management in just 1-2 weeks
Preparation
Step 1. How Do You Start with a Review?
- Begin by identifying Zendesk records, workflows, and integrations. It’s also worth reviewing each integration to confirm whether it’s needed in the target system or if suitable alternatives are available.
- Clean up unnecessary or outdated information.
- Make sure everything aligns with Jira Service Management requirements.
Step 2. How Do You Craft a Migration Plan?
- Create a detailed plan with a clear timeline.
- Include team training for a smooth transition.
- Ensure your agents are ready to work in the new system.
Step 3. How Do You Handle Security and Compliance?
- Verify compliance with security standards.
- Set up permissions and access controls.
- Keep the Zendesk-to-Jira migration secure end-to-end.
Migration
Step 4. How Do You Map and Customize Data?
- Use the Migration Wizard to map fields between Zendesk and Jira Service Management, configuring both default and custom fields.
- Apply automated mapping for standard objects, or request custom configurations for more complex datasets.
Step 5. How Do You Run a Demo Migration?
- Run a free demo migration to see how your Zendesk data will appear in Jira Service Management. Each project allows one demo migration, which can be repeated multiple times. The demo transfers up to 20 tickets along with contacts, companies, and custom fields, letting you preview results without migrating all data.
- Review the outcomes and adjust field mapping as needed.
Step 6. How Do I Double-Check My Data?
- Verify the accuracy of transferred records.
- The Migration Wizard shows links to the source and target, letting you review and compare migrated data.
Step 7. How Do You Perform the Full Data Migration?
- Confirm that the demo migration meets your requirements and that all data has migrated correctly to ensure a smooth full migration. Help Desk Migration offers Standard, Premium, and Signature plans, all including the Migration Wizard and core migration features. Higher-tier plans provide additional benefits such as enhanced support, options like Interval and Delta Migration. The Migration Wizard streamlines data transfer for tickets, contacts, and more, with options to include attachments, inline images, and custom tags.
Step 8. How Do You Run a Delta Migration?
- Delta Migration transfers only new or updated records after the full migration and is available through the Signature plan.
- Use it to import Zendesk records created or updated after the initial migration, keeping your Jira Service Management data up to date.
Step 9. How Do You Use Interval Migration? (optional)
- With Interval Migration, pause and resume your migration to fit your schedule.
- You can pause up to five times, for up to five days each, with the migration team managing it seamlessly—no downtime required.
Post-Migration Phase
Step 10. How to Launch Jira Service Management?
- After the migration, be sure to configure your automations.
- Go live with Jira Service Management for all users.
- Deactivate Zendesk if required.
- Confirm backups are secured for peace of mind.
Find Out Which Zendesk Records You Can Migrate to Jira Service Management
Seamlessly migrate large volumes of data from Zendesk to Jira Service Management using our automated tool—no technical support required.
Need something more customized? Contact us, and we’ll create a tailored migration solution to meet your unique needs.
| Zendesk entities | Jira Service Management entities | |
|---|---|---|
| Help desk | ||
| Agents | Users | |
| Organizations | Organizations | |
| Customers | Customers | |
| Tickets | Requests | |
| Knowledge Base | ||
| Categories | Categories | |
| Sections | Folders | |
| Articles | Contents | |
Why import from Zendesk to Jira with Help Desk Migration?
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No downtime
Move records without disruptions. Keep workflows running smoothly and assist customers without hassle. -
Increased efficiency
Our Migration Wizard makes Zendesk to Jira migration easy. Move your data and organize both default and custom fields effortlessly. -
Seamless ticket retrieval
The Migration Wizard imports tickets and all related data, preserving your Jira Service Management structure. It's quick and straightforward. -
Expert support
Contact our team via chat, email, or phone. We’re here to help at every step. -
Effective migration planning
Benefit from a well-planned migration roadmap for a smooth, secure migration from start to finish. -
Custom options available
Choose from our pre-built options or contact us for a custom solution. Your data is safe with us.
How Zendesk to Jira Service Management Data Migration Works
Migrating your data is a breeze with our automated tool. Just a few simple steps, and you’re good to go. Need something more tailored? Opt for a custom Demo. Here’s how it works:
Connect your help desks
Connect your Zendesk and Jira Service Management to get started.
Map and match data
Define how to migrate your records to Jira Service Management. Ensure fields match perfectly across platforms.
Test-Drive
Start a demo to preview the migration process. Get a sneak peek at how everything will transfer before the Full Migration.
Full Data Migration
Ready to move forward? Start your Full Data Migration now, or schedule it for later.
Boost Your Zendesk to Jira Service Management Migration with These Features
Switching from Zendesk to Jira Service Management? Help Desk Migration offers customizable options to give you complete control over your data transfer. Here’s how to make it work for you:
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Leave attachments behind
Does your Jira Service Management have limited storage? Skip attachments. If your data remains valuable without them, the import time will be much faster.
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Add extra tags to migrated tickets
Still using Zendesk during migration? Tag imported tickets to avoid mixing them with Jira Service Management issues.
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Transfer inline images as attachments
Migrate inline images from Zendesk as ticket attachments. The migration may take longer, but the images will stay intact on your Jira Service Management account.
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Demo with custom data: Pick 20 entities
Check how certain records will appear in Jira Service Management. Start a Free Demo and select 20 tickets and articles for the Zendesk to Jira switch.
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Migrate the newer data first
Want to prioritize fresh data? Choose this option to move your most recent records, from newest to oldest. This option is for Full Migration only.
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Move Zendesk side conversations
Are you concerned about losing side conversations? Migrate them from Zendesk to Jira Service Management as private comments.
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Transfer call recordings
How to save call recordings for training? Our Migration Wizard moves them from Zendesk to Jira Service Management as attachments, so nothing gets lost.
Stay focused on your goals—we'll handle data migration
Our automated migration service ensures a smooth Zendesk to Jira data transfer. With just a few clicks, all your data moves securely—no hassle, no interruptions. Your customer service stays on track while we do the work.
Enterprise-grade security for your data transfer
The Help Desk Migration Wizard safeguards your data at every step. We follow strict security standards, ensure compliance, and use reliable servers to protect your information.
Proven, trusted, and constantly improving
Help Desk Migration has powered thousands of successful transfers, earned numerous awards, and received glowing reviews. We don’t stop there—we continuously enhance our tool with new features to meet all your migration needs.
Effortless data mapping for seamless migration
Stop stressing over data mapping! Our tool lets you quickly map default and custom fields, ensuring a smooth Zendesk to Jira Service Management switch. Keep your data structure intact and eliminate manual work for a hassle-free transition.
Transfer Zendesk data to your schedule
Begin your migration when it suits your team—no hurry or interruptions. First, historical records are moved, and then Delta Migration is used to transfer newly updated data. Set it up and let our tool take care of the rest.
Reliable support whenever you need it
Don’t stress over your Zendesk to Jira Service Management data transfer. Our support team will make sure your data migration runs smoothly. With years of experience, Help Desk Migration covers you every step of the way.
Keep Your Help Desk Data Secure at Every Stage
Your critical data is always safe with us. We meet the latest security standards, update our systems regularly, and constantly monitor everything to keep your data secure.
Two-factor access for extra security
Help Desk Migration Wizard uses two-factor authentication. Only company reps with admin access can export Zendesk data. These measures keep your information secure and prevent leaks.
Three-tier data protection for your business
We deliver three levels of security for your data: physical (protecting our hosting equipment), network (securing against cyber threats), and app (ensuring data safety within our migration service).
Comprehensive security compliance
We follow essential security fundamentals to protect your records. Our service is compliant with GDPR, CCPA, HIPAA, PCI (Level 1), and other data security standards, and we’re constantly expanding our security measures.
How much does it cost to transfer data from Zendesk to Jira Service Management?
Your migration cost depends on your record count, specific features, and customization level. The more records you move, the more cost-effective it becomes. Start a Free Demo to see how the Migration Wizard works and get an estimate for your migration.
Run a Demo to get the priceReviews from our customers help us refine and improve our tool
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Get ready for Jira Service Management migration with our step-by-step guide
Proper preparation is key to a smooth migration. Follow our step-by-step guide to minimize risks and maintain your data structure. Our simplified checklist makes the Zendesk to Jira Service Management data transfer stress-free.
FAQs for Zendesk to Jira Service Management Migration
The speed of your Zendesk to Jira Service Management migration depends on data volume, attachment size, and API limits. Higher API limits mean faster data transfers, so optimizing them can help. Skipping attachments is another way to speed up the process.
Migration Wizard supports transferring the following records from Zendesk to Jira Service Management: tickets, contacts, organizations, agents, attachments, notes (public and private), tags, inline images, custom fields, and dates (Created at, Updated at, Closed at). It also includes knowledge base articles, categories, sections, attachments, inline images, and tags. If you need to migrate other records, contact our support team for a custom solution.
Migration Wizard has no limits on the data volume you can transfer from Zendesk to Jira Service Management. However, keep the following in mind:
- You can't migrate groups, CC in tickets, and contact custom fields to Jira Service Management.
- You can move organizations, but they won't link to tickets by default.
- Jira's API doesn't support importing custom fields for organizations. To work around this, migrate organizations via a CSV file. Jira will then update custom field data for existing companies and populate custom fields for new ones.
You can transfer attachments from Zendesk tickets to Jira Service Management. Adjust the size limits in Jira. If you don’t need attachments, skip them. Note that skipping attachments won’t interfere with migrating inline images as attachments.
Migration Wizard shows default and custom fields from both Zendesk and Jira Service Management. This way, you can map fields correctly and ensure their values match. System fields map automatically, and you can’t change their mapping. If any fields are missing, you can create them in Jira Service Management during the mapping process.
Migration Wizard transfers users and customers from Zendesk to Jira Service Management by default. However, consider the following:
- Do not deactivate users; our migration tool won’t migrate their requests.
- If a customer has a private email in Jira Service Management, Migration Wizard creates a new contact by adding +1 to the original email address.
- If you have a deleted customer in Jira Service Management, Migration Wizard creates a new contact with +1 added to the original email. Jira Service Management holds the original email for 30 days after deletion. Our migration solution can’t assign the same email address to a new customer during this time.
You can run a Free Demo as many times as needed before the Full Migration. During each Demo, the migration tool imports 20 random tickets and articles. So you can test different settings and mappings before proceeding with the Full Migration. For testing specific records, choose a Demo with custom data and select 20 specific tickets and article IDs for the migration.
Before migrating from Zendesk to Jira Service Management, adjust key settings in your Jira account:
- Manually set up users.
- Create matching custom fields.
- Enable the Public sign-up settings to migrate contacts.
- Increase the size limit of attachments.
- Disable email notifications and automations.
- Create a team-managed project.
Help Desk Migration is an automated service that supports migrations between over 70 help desk platforms. It offers unlimited Free Demo migrations, intuitive data mapping, flexible record filtering, pre-built custom options, and service packages for advanced features. Enjoy a seamless, secure, and efficient data transfer with no coding required.
If Demo Migration gets suspended, you’ll receive an email notification. Then go to Migration Wizard and check reports for failed or skipped records. For skipped records, contact our support team. If you have failed records, fix them and restart your Demo.
Zendesk to Jira Service Management Migration Made Easy
Migrate your customer records from Zendesk to Jira Service Management in just a few clicks. Our solution handles the migration so you can focus on what matters—solving your customers’ requests.
Explore more helpful data migration guides
Looking for more? Our updated resources offer valuable guides on enhancing customer service and handling help desk data migration. Check them out now!
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