ServiceNow to Freshservice data migration done simply
Encoded communications, safe servers, modern authorization mechanisms
Automated method, no time-out, excluded workflow pauses
Deal pricing to guarantee a function + cost balance
We’ve won the trust of companies among sectors
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your transfer by determining Source records, operations, and integrations. Examine data filtering and field alignment to the Target. Make a transition scenario, that covers the outline and reps training.
Security and Compliance Review
Verify data complies with security requirements. Configure permissions and access controls to protect the transmit.
Migration
Data Mapping and Customization
Align data fields among your Source and Target. Define automated custom options from the list or ask for distinct personalization for the record movement.
Demo Migration
Carry out a trial Demo to check how the transfer service operates. Analyze results and alter mapping as required.
Data Verification
Check all migrated records in the Target is precise, complete, and properly organized.
Full Data Migration
Replicate all chosen records, encompassing tickets, contacts, attachments, and correlated data.
Delta Migration
Catch any fresh or updated records that altered during the Full data migration.
Interval Migration*
Data transition can be halted and restarted to match your timeline, with no downtime. You can halt up to five times for five days per pause, adjusted by our sales crew during work hours.
Post-Migration Phase
Go Live
Deploy the Target for all agents. Turn off the Source if necessary and secure data backups.
What Types of Records Can You Import from ServiceNow to Freshservice ?
With Help Desk Migration Wizard, you can with ease import or export solid amount of different data types to or from ServiceNow to Freshservice. Check out the parameters of record types you can migrate using automated tool without any assistance from tech representatives.
Do you look for nonstandard ServiceNow to Freshservice import inquirements?
Let's discuss your specific needs for a nonstandard data import.
| ServiceNow entities | Freshservice entities | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Users(admins) | Agents | |
| Companies | Departments | |
| Users | Requesters | |
| Incidents | Tickets | |
| Changes | Changes | |
| Problems | Problems | |
| Knowledge Base | ||
| Knowledge bases | Categories | |
| Categories | Folders | |
| Articles | Articles | |
Why transfer with Help Desk Migration?
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No downtime
Import data smoothly - ensure workflows efficient and serve customers seamlessly. -
Increased efficiency
Easily migrate data and arrange standard and personalized fields with the out-of-box Migration Wizard. -
Organized ticket transfer
The Migration Wizard migrates tickets and all related data, preserving the data structure consistent on the Target. -
Personalized support
Our support reps is prepared to navigate you by means of chat, email, or phone. -
Thorough transfer framework
Managers will create a well-defined plan for data import, securing a smooth process and safe data. -
Custom options available
Decide on automated options or inquire about personalization, and we'll make sure your data is preserved.
How ServiceNow to Freshservice Data Migration Performs
Our automated migration service lets you import and export data in five simple steps. However, if you have unique requirements or a non-standard data structure, feel free to go with a custom approach.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Improve Your ServiceNow to Freshservice Move
with These Functionalities
Convey a tailored data transfer experience that aligns your company’s preferences. The Help Desk Migration service offers features to facilitate you to accomplish your support service records transmitting in the most suitable approach.
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Omit attachments
Does your targeted support service platform present compact data storage? Bypass attachments, particularly if your current support data loses none of its value without them. The data import time will drop greatly.
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Create a additional tag to the imported tickets
Are you going to work a current help desk system during data migration? To avoid disorder, add tags to the exported tickets to separate them from the remaining ones.
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Demo with custom data: Choose 20 entities for migration
If you need to check how particular entities will look like in the destination customer service tool, run this free custom Demo and choose 20 entities for a export.
Focus on your main goals. We'll deal with the heavy lifting
Whether you’re migrating from ServiceNow to Freshservice, use our automated migration solution. It will help you to migrate all your data to a selected help desk system in just a few clicks. Thus, you will get your import or export accomplished in a timely fashion without putting crucial works on the back burner.
Data import with confidence
Our Migration Wizard includes measures for ensuring your customer service data is secure throughout the migration process. We provide utmost records protection using proven procedures, including regulatory compliance, accepted server safeguarding, and approved security tests.
Move ahead with the migration service that clients praise
With multiple successful data import and exports done by our Migration Wizard, our migration service has earned numerous service-related awards and positive feedback. And our pursuit of value does not end there. Because our goal is to cover most of your import and export inquirements, we keep growing our service and regularly advance it with fresh functioning.
Use intuitive mapping to deal with your most complex needs
Help Desk Migration service will rescue you from copy-pasting data entities or setting lacking fields during ServiceNow to Freshservice migration. Help Desk Migration tool allows you map entities and modify your data migration. You get to preserve the system of your data with minimal effort.
Select a convenient time for data import
Start by the help desk data migration whenever it fits into your schedule. On top of that, Help Desk Migration Delta option will let you to export the most recently updated data entities after the historical customer service data was exported. Then, relax and let our migration service make the rest.
Work with a support representatives you can fully be sure of
Don’t worry about having challenges while running your Supported Platform data migration. Help Desk Migration support representatives is in place to assist you with any tasks. With multiple familiarity migrating records, Help Desk Migration experts are well-skilled to ensure a accomplished import of your data.
Your Help Desk Data Migration is Secured at Each Stage
With Help Desk Migration solution, don't worry about safety of valuable data. We frequently test all facilities and make updates, so that your business data is protected according to the recent requirements.
We enforce a stringent two-factor authentication policy
Help Desk Migration Wizard applies two-factor authentication. Besides, your company representatives can only migrate ServiceNow records if they got admin access. With these safety functions in place, you don't worry about data leak.
We apply 3-layer
We offer three layers of data safety: physical (we protect our data hosting equipment against physical and logical intrusion), network (we take care of our networks against cyber attacks), and app (we secure your business data within our importing service from unauthorized log in).
We satisfy industry-standard levels
Help Desk Migration commits to top ranking security fundamentals, delivering maximum safety for your data. We are compliant with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other crucial data safety levels. And our broad compliance set keeps getting expanded.
What is the cost of your ServiceNow to Freshservice data migration?
And now to the burning question. How much will it cost to switch from ServiceNow to Freshservice? The price will mostly build upon the records volume you need to transfer, the complexity of your requirements, and the features you’ll choose or customizations you’ll ask for. Run a Free Demo to test the Migration Wizard performance and learn how much your data transfer will cost.
Run a Demo to get the priceReviews inspires us elevate our solution: Few thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Find out the way to prepare for Freshservice data migration
Prepare for Freshservice data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
Begin by conducting a comprehensive audit and cleaning ServiceNow to eliminate duplicate data. Determine the specific records you want to migrate and temporarily disable any triggers or notifications that may disrupt the migration.
Next, configure the necessary settings on Freshservice to prepare for the data migration. If you require assistance, rely on the Help Desk Migration team to guide you in planning and executing an accurate data import.
After the migration is complete, download and review reports to validate the migrated IDs and ensure their alignment with the original records.
Prior to migrating from ServiceNow to Freshservice, it is essential to perform a series of preparatory steps:
- Generate an API key to connect Freshservice to Migration Wizard.
- Create custom fields on Freshservice that mirror those on Zendesk.
- Set up agent profiles for seamless matching.
- Turn off email notifications for tickets.
- Disable the Priority Matrix feature for helpdesk productivity.
- Switch off scenarios, automations, workflow, and closure rules.
For more details, check this Freshservice Data Migration Checklist.
Help Desk Migration provides customers with a choice of three support plans: Standard, Premium, and Signature. The Standard package, available for free, includes email, phone, and chat support from our team during weekdays, with a response time of up to 24 hours. On the other hand, the Premium and Signature packages offer enhanced support options, including weekday assistance from Monday to Friday and extended 8-hour weekend support through email, phone, and chat.
The speed of the migration process from ServiceNow to Freshservice relies on the number of records and attachments you have, as well as the API limits associated with your ServiceNow and Freshservice accounts. A higher set of API limits will result in a quicker migration. To ensure a smooth and timely migration, optimize your API limits.
With Help Desk Migration, you can maintain uninterrupted customer support during the data import. Once the Full Migration is finished, you have the option to conduct a Delta Migration, enabling the import of solely new or updated records to prevent any duplication.
Before migrating to Freshservice, set up custom fields for incidents, problems, and changes that correspond to those on ServiceNow. This way, their data will migrate correctly to Freshservice.
Complete ServiceNow to Freshservice Migration in a Couple Clicks
Import your business records from ServiceNow to Freshservice painlessly and without confusing your highest mission of solving your clients’ inquiries.
Find out more tips and tricks about data import
Want to learn more? Our resources is providing information on customer service enhancement and help desk business records migration. Take a look at it!
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