Jira Service Desk import
in a few clicks

Without developers, timelack and hustle. With help of robust data import wizard.

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Safe and Secure
Your passwords as well as data are safe with us and will be used for import only.
Fast & Furious
It will take you no longer than 20 minutes to set up the import to Jira Service Desk and run the test data transfer.
All Data Import
HDM is capable of importing all major record types and fields you need, precisely where you want them to be.

Why import data to Jira Service Desk
utilizing Help Desk Migration?

Security first

We don't disclose any of your information with third parties, and moreover meticulously protect it, so not a thing gets lost or stolen.

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User-friendly wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

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Alternative and powerful field mapping

Only Help Desk Migration lets you instantly transmit custom fields, as well as map their destination.

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Preserved relations between objects and people

All tickets will be imported to Jira Service Desk with their respective agents, contacts, and attachments, that way, saving the previous record of customers' requests.

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Objects you may import to Jira Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Companies
  • Folders

Import data to Jira Service Desk in six easy steps

  • Prepare

    In the target help desk, put up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and start the Jira Service Desk import.

  • Connect source Help Desk

    Select your current help desk from the catalogue and fill in the form to allow our migration tool retrieve the records.

  • Connect Jira Service Desk

    After you've selected your data source, connect our service with your Jira Service Desk to permit the import

  • Select objects

    Select the information that you need to migrate and specify the mapping of ticket fields, both standard, and custom.

  • Import small amount of data

    Perform a cost-free demo to see how your migration to Jira Service Desk will look like and confirm that the data translates correctly

  • Import to Jira Service Desk all data

    After everything's tested out, pick a good time when most of your customers are offline and begin the Full Data Migration.

We keep your data safe

We take security very seriously and have built an in-depth set of practices , technologies , and policies to help ensure that your data is protected.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Jira Service Desk import in a few clicks

Automatically. Securely. Quickly

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