Gorgias to Zendesk data migration made simple
Encrypted chats, safe servers, latest authorization mechanisms
Automated process, zero downtime, no workflow pauses
Reasonable charging to provide a function + cost balance
Brands among different industries rely upon our solution
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your migration by reviewing Source records, operations, and applications. Examine data cleaning and field matching to the Target. Develop a transfer plan, that encompasses the agenda and agent coaching.
Security and Compliance Review
Ensure data adheres to safety regulations. Set permissions and access controls to safeguard the replication.
Migration
Data Mapping and Customization
Map records fields amongst your Source and Target. Choose in-built custom features from the set or discuss specific tailored adjustments for the record transmit.
Demo Migration
Initiate a free test Demo to figure out how the transfer service operates. Spot outcomes and adapt settings as necessary.
Data Verification
Confirm all transferred data in the Target is accurate, complete, and adequately organized.
Full Data Migration
Migrate all chosen data, embracing tickets, contacts, attachments, and closely connected records.
Delta Migration
Capture any fresh or updated data that altered during the Full data transmit.
Interval Migration*
Data migration can be halted and restarted to match your timeline, with no service disruption. You can halt up to five instances for a duration of five days each, coordinated by our sales squad during business hours.
Post-Migration Phase
Go Live
Launch the Target for all users. Deactivate the Source if necessary and save data backups.
What Kind of Records Can You Migrate from Gorgias to Zendesk ?
With our Migration app, you can with no bother import or export large amount of varying records entities to or from Gorgias to Zendesk. Here’s the parameters of records you can import or export applying automation without any assistance from tech experts.
Do you want especial Gorgias to Zendesk import needs?
Let's discuss your specific needs for a custom data migration.
| Gorgias objects | Zendesk objects | |
|---|---|---|
| Help desk | ||
| Agents | Agents | |
| Customers | Customers | |
| Tickets | Tickets | |
| Business rules | ||
| Macros | Macros | |
Why migrate with Help Desk Migration?
-
Zero downtime
Move records effortlessly - keep workflows intact and aid customers without delays. -
Enhanced efficiency
Effortlessly move data and set up standard and personalized fields with the smart Migration Wizard. -
Streamlined ticket retrieval
The Migration Wizard transmits tickets and all linked records, keeping the data structure unalterred on the Target. -
Dedicated support service
Our support team is ready to help you via chat, email, or phone. -
Comprehensive migration framework
Our team will formulate a comprehensive plan for data import, ensuring a smooth process and safe records. -
Pre-built options and customizations
Opt for automated options or seek personalization, and we'll verify your data is on point.
How Does Gorgias to Zendesk Data Migration Run?
Our automated migration tool greenlights you export and import data in five simple moves. However, if you have unique needs or a non-standard data structure, feel free to choose a custom approach.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Boost Your Gorgias to Zendesk Export
with These Options
Share a automated data transfer experience that meets your company’s preferences. The Help Desk Migration service delivers functionalities to enable you to achieve your help desk records transmitting in the painless manner.
-
Skip attachments
Does your new help desk platform provide limited data storage? Bypass attachments, particularly if your current data doesn’t suffer a loss of its value without them. The migration time will go down remarkably.
-
Add a additional tag to the imported tickets
Add more tags to the moved tickets — in such a way, you won’t jumble them with those left. You may further classify the tickets by qualifying tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
-
Use the attachment option to Migrate inline images
Don’t want to leave behind images embedded into the tickets? You can export and import them to the targeted help desk solution as attachments.
-
Demo with custom data: Select 20 entities for transfer
Don’t take any chances. Prove that you recognize thoroughly what the entities settle at the end of you’ve imported them. Help Desk Migration’s Demo with custom data lets you select 20 entities for a test import.
Don’t let data migration to lead away you from your work
Our automated migration service delivers a productive solution, whether you’re importing your customer support operations from Gorgias to Zendesk. With just a few clicks, your help desk will be ready to perform on a chosen solution — no need to tolerate any holdback!
Data migration complies with security requirements
The Migration Wizard will covers your data security during all phases of the migration process. We support highest customer service records defence applying tested runthrough, including regulatory compliance, proper server safekeeping, and approved security examinations.
Select the migration solution that customers praise
With thousands of goal-achieved data imports under our belt, our migration service has obtained plenty of service-connected awards and approving reviews. And our striving towards excellence does not hold there. Because our aim is to include all your data import needs, we continue refining our tool and often increase it with useful functioning.
Enjoy comprehensive mapping to deal with your most complex needs
Spare yourself the laborious work of adding nonexistent fields or records along Gorgias to Zendesk migration. So now you can map regular and custom ticket fields, or else tweak your data import and export right in our migration service. This will retain the native structure of your records without difficulty on your side.
Choose a fitting time for data migration
Choose the most fitting time to set up the help desk data migration operation. What’s more, our Delta function will let you to migrate the currently updated data entities once the historical business data was moved. Then, relax and let our platform make the rest.
Contact to our reliable support agents
Are you dealing with challenges with your Supported Platform migration? Allow our customer service team examine your setback. With lots of well-done data migration experience, they can find an answer to any issue associated with your help desk data import or even offer assistance during the full record migration.
Your Help Desk Data Migration is Protected at Each Stage
Help Desk Migration service delivers every migration functions without damaging on safety. We commit to the up-to-date recommendations, make constant improvements, and unfailingly test all systems.
We use a firm 2FA authentication policy
Our Migration Wizard applies 2FA authentication. Moreover, only your business reps with admin access rights can migrate your Gorgias information. With these safety functions in place, you won’t have to worry about information leak.
We use Three-layer
Help Desk Migration comes with 3 layers of data safety. At the physical level, we safeguard our hosting equipment from logical and physical attacks. At the app level, we forbid any unauthorized entry to your data on our platform. And, finally, on the network level, we protect our networks against cyber abuse.
Compliance with industry-standard fundamentals
Our Help Desk Migration service corresponds to upmost security standards, delivering maximum safety for your records. We are compatible with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other major data protection principles. And our wast compliance portfolio keeps getting extended.
How much does Gorgias to Zendesk data migration cost?
How much will you need to invest in the switch from Gorgias to Zendesk? The cost will largely build upon the records volume you require to transfer, the complexity of your specifications, and the options you’ll use or custom work you’ll request. Set a Free Demo to check the Migration Wizard work and figure out how much your migration will cost.
Run a Demo to get the priceFeedback helps us upgrade our solution: Few thoughts from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Effortless Zendesk Data Import with Help Desk Migration
Regarding Zendesk import and Zendesk data migration, Help Desk Migration is the premier choice. Our powerful Zendesk data importer ensures a seamless process, offering a comprehensive suite of Zendesk import solutions. From initializing Zendesk CSV import to meticulously mapping custom fields, including custom user fields and custom organization field integration, we cover every facet of your data transition.
At the core of our Zendesk import process is preserving your data's integrity, including handling email addresses and adhering to your specific business rules. Our intuitive import app is designed with multiple import types and options in mind, making Zendesk import automation a breeze. Whether you're managing extensive CSV data files, executing precise ticket imports, optimizing bulk user and organization imports, or delving into additional import types, Help Desk Migration ensures a smooth and worry-free transition.
Unlock the power of our bulk import feature and tailor your Zendesk import with the bulk user import option. Help Desk Migration is your trusted partner for a comprehensive Zendesk data migration experience, including Ticket imports and Bulk Organization Import.
Frequently Asked Questions
To ensure a successful migration from Gorgias to Zendesk, follow these steps:
- Assess Your Gorgias Account: Look at your Gorgias account and decide which data needs to be moved over to Zendesk.
- Adjust Settings: Consider what settings need to be adjusted on both Gorgias and Zendesk before starting the help desk migration.
- Initiate Migration: Start the Demo migration.
- Verify Data Transfer: Once the migration is complete, download the reports and double-check that all data has been migrated to Zendesk accurately.
For more detailed guidance, refer to the following checklists:
To complete the migration from Gorgias to Zendesk, you will need to gather access credentials for both platforms. Specifically, you will need the following information:
- For Gorgias: email address, URL, and API key
- For Zendesk: email address, password, and URL
Once you have this information, connect the two help desk tools to the Migration Wizard and start the migration process.
When using Help Desk Migration to transfer data from Gorgias to Zendesk, you can migrate the following data:
- Tickets, agents, contacts, ticket attachments, ticket private/public notes. You can also migrate the Created_at, Updated_at, and Closed_at timestamps.
- Knowledge base articles, including folders and categories, knowledge-base attachments and inline images.
Before migrating from Gorgias to Zendesk, it is important to create a checklist of the necessary steps. To ensure a successful migration, complete the following tasks:
- Recreate the same custom fields on Zendesk that are currently on Gorgias.
- Add saved replies (macros) on Zendesk.
- Create agents that match the ones in Gorgias.
- Activate the Help Center to migrate knowledge base records.
- Turn off triggers and automation in Zendesk.
- Disable ticket conditions in Zendesk.
Once Zendesk is ready, the migration process can begin. To complete the migration, you will need to collect the access credentials for both Gorgias and Zendesk, including email, URL, and API key for Gorgias, and email, password, and URL for Zendesk. With these credentials, you can connect both help desk tools to the Migration Wizard.
The duration of the migration depends on several factors, including the volume of records, the size of attachments, and the API limits of your Gorgias and Zendesk accounts. It may take a few hours to a few days to complete the migration. To ensure a faster Zendesk migration, increase your API limits as much as possible.
Looking to streamline your Gorgias to Zendesk migration? We've got you covered with our range of support packages! Choose from our Standard, Premium, or Signature plans, or opt for our Concierge Migration Service for a fully hands-free experience. With our experts managing the migration process, you can enjoy a hassle-free transition from Gorgias to Zendesk.
Full Gorgias to Zendesk Import in a Couple Clicks
Migrate your data from Gorgias to Zendesk painlessly and without disturbing your supreme objective of resolving your customers’ matters.
More helpful insights about data import
Interested to get more? Our help section is packed with information on customer service enhancement and help desk software import. Explore it today!
7 Help Desks that Address the Needs of eCommerce
If you have anything to do with customer service in eCommerce, you know ...
ServiceNow Alternative: Choosing ITSM Help Desk That’s Right for You
Why should you look for ServiceNow alternatives? We all agree that smooth IT ...
How Free Ticketing System Can Improve Your Сustomer Support on a Budget
Each successful customer service depends on the efficiency of its ticketing software. Whether ...