Effortless Freshdesk to Freshdesk data migration services
Encoded dialogues, secure servers, leading authorization methods
Automated method, never get time-out, excluded workflow breaks
Flexible pricing to deliver an opportunity + charge balance
We’ve won the of companies among areas
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your replication by evaluating Source records, workflows, and applications. Review data cleaning and field mapping to the Target. Make a movement plan, involving the schedule and reps coaching.
Security and Compliance Review
Verify data complies with security protocols. Configure permissions and access settings to safeguard the migration.
Migration
Data Mapping and Customization
Align data fields amid your Source and Target. Pick in-built custom settings from the set or request distinct personalization for the data replication.
Demo Migration
Carry out a free trial Demo to identify how the transmit tool functions. Review outcomes and adjust mapping as required.
Data Verification
Ensure all replicated records in the Target is precise, fully captured, and adequately formatted.
Full Data Migration
Replicate all required records, involving tickets, contacts, attachments, and related records.
Delta Migration
Catch any newest or updated records that tweaked at the time of the Full data replication.
Interval Migration*
Data transition can be interrupted and resumed to align with your schedule, with no service disruption. You can pause up to five instances for five days each, adjusted by our sales team during operating hours.
Post-Migration Phase
Go Live
Deploy the Target for all support reps. Disable the Source if required and protect data backups.
What Entities Can You Import from Freshdesk to Freshdesk ?
With Help Desk Migration tool, you can with no trouble import and export sizable portions of various records types to or from Freshdesk to Freshdesk. Check out the set of records you can import or export making use of automated tool without any assistance from tech pros.
Do you have particular Freshdesk to Freshdesk migration inquirements?
Schedule a call and tell us about a personalized data import.
| Freshdesk entities | Freshdesk entities | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Agents | Agents | |
| Companies | Companies | |
| Contacts | Contacts | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Folders | Folders | |
| Articles | Articles | |
Why transfer with Help Desk Migration?
No downtime
Migrate data without disruption - ensure workflows running smoothly and assist customers effectively.Increased efficiency
Easily shift data and configure predefined and custom fields with the intelligent Migration Wizard.Organized ticket movement
The Migration Wizard migrates tickets and all connected data, preserving the data structure intact on the Target.Personalized support
Our support reps is set to guide you by means of chat, email, or phone.Thorough replication planning
Managers will establish a detailed plan for data import, securing a seamless process and protected data.Custom options available
Choose pre-designed options or ask for specific adjustments, and we'll ensure your data is correct.
How Freshdesk to Freshdesk Data Migration Goes
You can carry out records migration in a few simple steps, applying our automated migration service. If you’re managing a unique data structure, feel free to choose our adjusted way. We’re all set to meet your non-standard needs.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Improve Your Freshdesk to Freshdesk Import
with These Features
Convey a smooth data replication experience that matches your business needs. The Help Desk Migration service brings functionalities to enhance you to accomplish your customer service data movement in the secure and automated route.
Import content versions of your help center
Move your multilingual knowledge base articles to your new help desk app easily! Take advantage of our “Migrate content translations” opportunity and transfe translated versions of each article automatedly.
Omit attachments
Does your targeted help desk solution offer compact data storage? Omit attachments, especially if your current support data lose no track of processes without them. The data import time will cut down considerably.
Create a extra tag to the migrated tickets
Apply extra tags to the migrated tickets — in such a manner, you won’t mess them with the remaining. You may further sort the tickets by assigning tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Migrate inline images as attachments
Export the images embedded into tickets as attachments. The data export time might go up, but the images will be moved to a new customer service tool.
Take a look our Demo with custom records by exporting 20 entities
Don't waste your time on guessing. Make certain you understand absolutely how the entities settle after you’ve moved them. Our Demo with custom data allows you handpick 20 entities for a test export.
Import newest records first
Opt for this castomization to import your most recent records in a chronological flow, from newest to oldest. This custom feature is applicable to Full Migrations.
Don’t allow data migration to mislead you from your tasks
Our automated migration service offers an efficient app, whether you’re importing your customer service operations from Freshdesk to Freshdesk. With just a few clicks, your help desk platform will be live on a desired system — no need to suffer any stoppage!
Data import meets security standards
The Migration Wizard will take care of your data security during all phases of the migration process. To ensure the maximal security of your data whether they are in import or at rest, we apply established practices. Here is encompassed controlling frequent security audits, reserving our servers protected, complying with diverse instructions, and more.
Choose the migration app that clients recommend
With multiple outstanding migrations done by our Migration Wizard, Help Desk migration service has obtained many service-associated awards and positive feedback. What’s more, we don’t stop there. We proceed to refine our tool and present useful capabilities to take care of we’re including nearly all of your data import inquirements.
Use straightforward mapping to cover your most complex needs
Help Desk Migration app will spare you from copy pasting records or making missing data types during Freshdesk to Freshdesk migration. Help Desk Migration app permits you map record fields and tailor your data migration. This will leave unchanged the native structure of your records with no effort on your side.
Select a appropriate time for data import
Select the most appropriate time to set up and launch the help desk import process. Get going by migrating historical data and then set up the Delta feature to migrate your currently changed records. Then, relax and empower our Migration Wizard take care of the rest.
Work with a support representatives you can fully depend on
Don't fret about trying to cope with hardships whilst doing your Supported Platform data migration. Allow Help Desk Migration customer support pros search into your setback. With lots of accomplished data migration expertise, they can fin a solution to any hardship joined with your help desk migration or even provide help during the total data import.
Your Help Desk Data Import is the Whole Way Long
Help Desk Migration solution offers endless migration options with no compromising on safety. We commit to the up-to-date requirements, make proper upgrades, and consistently check all servers.
We enforce a rigid two-factor authentication policy
Help Desk Migration Wizard takes advantage of two-factor authentication. Moreover, only your agents with admin rights can migrate your Freshdesk data. Collect, these security measures remove the risk of information leak.
Three-layer data protection
Help Desk Migration delivers three levels of business records protection. At the physical layer, we cover our hosting facilities from any intrusion. At the application layer, we exclude any prohibited access to your records on our platform. And, last but not least, on the network level, we secure our networks against cyber harm.
We comply with protection principles
We protect your business records based on all critical security standards. Our Help Desk Migration service has an vast set of compliance, and we are enlarging it. Nowadays, we are compatible with GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection fundamentals.
What is the cost of your Freshdesk to Freshdesk data migration?
And now to the burning question. How much will it cost to switch from Freshdesk to Freshdesk? The price will mostly lean on the data volume you require to migrate, the complexity of your specifications, and the features you’ll choose or customizations you’ll inquire. Set a Free Demo to test the Migration Wizard performance and learn how much your data transfer will cost.
Run a Demo to get the priceReviews motivates us improve our tool: Some words from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Freshdesk data migration
Prepare for Freshdesk data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
To seamlessly integrate Freshdesk with Freshdesk, just follow these steps to configure your data migration through our innovative Migration Wizard.
Start by establishing your Freshdesk account as the source, where your data will be extracted. Then, designate your Freshdesk account as the destination, where all your data will be seamlessly imported. Take control of the process by selecting the types of records you want to migrate, fine-tuning field and entity mappings, and deciding whether to enrich your imported tickets with additional information.
Moreover, you have the option to migrate call recordings, transfer side conversations, or even include multiple language versions of KB articles. These versatile choices are accessible through our pre-built automations. However, if you have specific customization requirements, don't hesitate to reach out to us. We're here to engage with you and explore the most tailored solutions to fulfill your needs.
Navigate to the Tickets Tab and locate the ticket you need to work on. Click on the ticket to open it. Now, on the far right-hand side, expand the 'Linked Tickets' panel. From here, you can either create a new tracker or link it to an existing tracker. Please note that this feature is exclusively accessible starting from the Pro/Garden Plan and onwards in Freshdesk.
With the integration of Freshdesk and Freshservice, your teams can achieve a range of benefits. This integration enables agents to collaborate efficiently on customer issues that require input from internal teams, ultimately reducing the average resolution time of your helpdesk. Moreover, it enhances agent productivity and minimizes the risk of errors through automatic ticket creation and seamless information sharing. Accountability is also improved as you can easily track the progress of work done by internal teams. Additionally, the integration streamlines communication by providing the complete context of customer issues within Freshservice, reducing the need for multiple back-and-forths and improving overall support efficiency.
To utilize this feature, start by navigating to the Tickets Tab and selecting the ticket you need to work on. Then, expand the 'Linked Tickets' panel located on the far right side. From here, you have the option to either create a new tracker or link it to an existing tracker. It's important to note that this functionality is accessible exclusively from the Pro/Garden Plan onward within Freshdesk.
Freshservice and Freshdesk serve distinct purposes within the realm of customer support and IT management. Freshservice is designed as an IT support tool, tailored to address and manage technical issues and infrastructure within an organization. On the other hand, Freshdesk is primarily a customer service solution, geared towards tracking and resolving customer inquiries, problems, and requests related to products or services.
To merge two or more tickets, follow these steps:
- Navigate to the Tickets tab within your ticket management system.
- From the list of tickets displayed, select the tickets you wish to merge by using the checkboxes next to each ticket.
- Once you've selected the desired tickets, locate and click on the "Merge" option. This action will initiate the process of merging the selected tickets into a single, consolidated ticket.
Complete Freshdesk to Freshdesk Migration in a Few Clicks
Export your data from Freshdesk to Freshdesk simply with no disordering from what actually matters — putting right your customers’ concerns. Our app takes on all the work behind the scenes when you simply enjoy respond to your clients tickets your selected platform.
Find out more information about data migration
Willing to know more about help desk records import and export and support service improvement? Check out our blog.
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