How to Get Started with Freshdesk to Freshdesk Data Migration
Comprehensive security: Your data is always safe with top-tier encryption, secure servers, and advanced authentication methods.
Smooth, uninterrupted automation: Our automated processes ensure no time-outs and no workflow pauses, keeping you on track.
Value-driven pricing: Only pay for what you use, with flexible plans that scale with your business.
Why Migrate from Freshdesk to Freshdesk?
Business Restructuring
Separate your Freshdesk instances when your company undergoes changes, such as an acquisition or restructuring. Ensure that each team has a dedicated support system while preserving essential data.Centralize Accounts
Merge multiple Freshdesk accounts into one platform to reduce redundancy. This makes managing customer inquiries simpler and more efficient for your teams.Prevent Support Disruptions
During transitions like product discontinuation or agency closures, consolidate your accounts to maintain consistent customer service. A smooth migration ensures that operations continue uninterrupted.Boost Collaboration
Centralize customer data in one Freshdesk account to improve team coordination. Access to shared information helps resolve issues faster and boosts overall productivity.
Our migration solution is the top choice worldwide
Migrate from Freshdesk to Freshdesk in just 1-2 weeks
Preparation
Evaluate your project and requirements
Start your Freshdesk to Freshdesk migration by reviewing your source data, workflows, and apps. Clean up records, map fields, and prepare your target Freshdesk for a seamless move.
Create your migration plan
Build a clear migration timeline and outline each step. Include support team training to ensure a smooth start in the new system.
Review security and compliance
Ensure your data meets security standards. Set up roles and permissions to keep everything protected throughout your Freshdesk to Freshdesk data transfer.
Migration
Map and customize your data
Match fields between your source and target Freshdesk. Use built-in options or request custom settings to personalize your Freshdesk to Freshdesk migration.
Try a Free Demo Migration
Test the tool with a free trial. Review the results, fine-tune your mapping, and prepare for Full Data Migration.
Verify your data
Check that your Freshdesk to Freshdesk data transfer includes all records. Confirm accurate formatting and complete fields.
Run a Full Data Migration
Move tickets, agents, organizations, contacts, attachments, and related records from Freshdesk to Freshdesk—everything you need, exactly where it belongs.
Delta Migration
Pick up new or changed records since your full Freshdesk to Freshdesk export. Keep your data current without starting over.
Interval Migration*
Pause and resume your Freshdesk to Freshdesk import when needed—up to five times for five days each. Plan your timeline without interrupting support.
Post-Migration Phase
Go Live
Switch your team to the new Freshdesk. Deactivate the old setup if needed, and secure your backups for peace of mind.
What Records Can You Import from Freshdesk to Freshdesk?
Use the Help Desk Migration tool to import or export large volumes of data from Freshdesk to Freshdesk. Move tickets, contacts, and more—automatically, with no coding required. Curious about what you can transfer? Check out the full list of record types supported for Freshdesk to Freshdesk data migration.
Need something custom? Schedule a call to plan your personalized Freshdesk to Freshdesk import.
| Freshdesk entities | Freshdesk entities | |
|---|---|---|
| Help desk | ||
| Agents | Agents | |
| Companies | Companies | |
| Contacts | Contacts | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Folders | Folders | |
| Articles | Articles | |
Why merge Freshdesk accounts with Help Desk Migration?
No downtime, no disruption
Keep workflows running smoothly and support flowing. Migrate your Freshdesk data without interrupting your team or your customers.Faster, smarter setup
Use the Migration Wizard to move your data with ease. Predefined and custom fields? Handled.Clean, structured ticket transfers
Every ticket comes with its full context—attachments, notes, tags, and relationships—all mapped and preserved.Support, your way
Need help? Chat, email, or call—we’re here to guide you every step of the way.Plan with confidence
Our team builds a tailored migration plan to ensure every detail is in place before the move.Need something custom?
Choose built-in options or request adjustments. We’ll make sure your Freshdesk to Freshdesk migration is accurate and seamless.
How Freshdesk to Freshdesk Data Migration Works
Migrate your data in just a few easy steps using our automated tool. Need something specific? We’re ready to customize the process to fit your unique data structure.
Connect your Freshdesk accounts
Link your source and target Freshdesk accounts to begin the migration process.
Map your data
Define how your data should transfer—ensure it’s organized and ready for a smooth move.
Test-drive the tool
Run a Demo to see the migration tool in action and review the results.
Start Full Data Migration
Plan and begin your complete Freshdesk to Freshdesk data transition with ease.
Optimize Your Freshdesk to Freshdesk Data Transfer
Enjoy a seamless and secure data import with Help Desk Migration. We provide an automated, reliable solution to ensure your Freshdesk to Freshdesk migration aligns with your unique business needs.
Migrate content translations
Move your multilingual knowledge base to your new Freshdesk account. Keep global users supported and maintain steady traffic to your help center—no disruption, no extra effort.
Skip attachments for a faster migration
Lighten your load. Skip attachments to reduce migration size and complete your Freshdesk to Freshdesk import faster—without losing key data.
Label migrated tickets for clarity
Tag migrated tickets to keep them separate from ongoing conversations. Use labels like “closed” or “do not reply” to sort them quickly. It’s a simple way to stay organized after your Freshdesk to Freshdesk migration.
Keep embedded images intact
Move images embedded in tickets by exporting them as attachments. This guarantees your content looks just right in your target Freshdesk, even if the migration takes a little longer.
Test your setup with a custom Demo
No need to guess how your data will look post-migration. Use our custom Demo to handpick 20 tickets and articles, and preview how they’ll land in your new Freshdesk. It’s a quick, risk-free way to validate your setup.
Transfer the newest records first
Want your latest records available right away? This custom setting lets you import from Freshdesk to Freshdesk in reverse-chronological order, only for Full Migrations. Stay current without delays.
Stay focused while we handle your Freshdesk to Freshdesk migration
Don’t let data transfer disrupt your day-to-day. Our automated migration tool runs in the background, so you can keep supporting customers without interruption. Just a few clicks, and your data import or export is already in motion.
Secure data import from start to finish
With our Migration Wizard, your data migration stays secure every step of the way. We follow proven practices—from routine audits to compliance checks—to protect your data in transit and at rest. You can migrate from Freshdesk to Freshdesk with confidence, knowing your records are in safe hands.
The migration tool teams rely on—again and again
Our Migration Wizard has powered countless Freshdesk merging with precision and reliability. Customers consistently recommend us, and we keep enhancing the app to meet new data challenges. Expect award-winning service with every transfer.
Preserve your data structure during data migration
Avoid rework with straightforward field mapping that meets advanced requirements. Our Migration Wizard helps you configure the transfer—no matter how complex your Freshdesk setup is. All while keeping your original structure intact.
Schedule your Freshdesk consolidation on your terms
Pick the right time to run your data migration—when it works best for you. Start with historical records, then use Delta Migration to capture any updates. Our Migration Wizard will handle the rest so that you can stay focused on support.
Lean on expert support for a smooth data migration
If a challenge arises, our migration specialists are here to assist. From data mapping to custom setups, they’ll find a solution fast. You're never alone during your Freshdesk to Freshdesk data migration.
Secure your Freshdesk to Freshdesk data migration at every stage
We don’t just move your data—we safeguard it. Our Migration Wizard meets modern security standards, performs routine server checks, and adapts to meet your needs.
Two-factor authentication policy
Your data deserves serious protection. That’s why Help Desk Migration uses two-factor authentication and limits access to Freshdesk admins only—ensuring your data stays in the right hands.
Built-in multi-layer security
Help Desk Migration secures your records across three levels. We guard hosting facilities, block unauthorized access at the app level, and shield networks from cyber threats. Your Freshdesk to Freshdesk migration stays protected from start to finish.
Compliant with protection principles
Migrate your Freshdesk data with a tool that meets GDPR, CCPA, HIPAA, and PCI DSS Level 1. Help Desk Migration applies proven safeguards throughout your import. Compliance isn’t optional—it’s built in.
How Much Does Freshdesk to Freshdesk Migration Cost?
Your Freshdesk to Freshdesk migration cost depends on your data, settings, and features. The best part? The more records you transfer, the lower the cost per record. Try a Free Demo to see the process in action and get your estimate—no guesswork needed.
Run a Demo to get the priceClient testimonials that drive our progress
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Prepare for Your Freshdesk to Freshdesk Migration
A smooth migration begins with careful planning. Use our step-by-step guide to transfer data to Freshdesk from Freshdesk while maintaining your data structure and minimizing risks. Our easy-to-follow checklist ensures a flawless transition.
Frequently Asked Questions
Just connect your source and target Freshdesk accounts in the Migration Wizard. Then, select the data you want to move, map your fields, and choose any extras like call recordings or multilingual articles. Everything’s automated—and if you need a custom setup, our team’s here to help.
Navigate to the Tickets Tab and locate the ticket you need to work on. Click on the ticket to open it. Now, on the far right-hand side, expand the 'Linked Tickets' panel. From here, you can either create a new tracker or link it to an existing tracker. Please note that this feature is exclusively accessible starting from the Pro/Garden Plan and onwards in Freshdesk.
Connect Freshdesk with Freshservice to boost team collaboration and reduce resolution times. The integration automates ticket sharing, keeps agents aligned, and helps you track internal progress with ease. It also streamlines communication by sharing full customer context—so there’s less back-and-forth and more efficient support.
To get started, go to the Tickets tab and open the one you’re working on. From the ‘Linked Tickets’ panel on the right, choose to create a new tracker or link to an existing one. This feature is available on the Pro (Garden) plan and above.
Freshdesk is built for customer support—it helps teams manage and resolve inquiries, issues, and requests from customers. Freshservice, on the other hand, is designed for internal IT support, focusing on technical issues and IT operations within your organization. Each tool serves a distinct audience and purpose.
To merge two or more tickets, follow these steps:
- Navigate to the Tickets tab within your ticket management system.
- From the list of tickets displayed, select the tickets you wish to merge by using the checkboxes next to each ticket.
- Once you've selected the desired tickets, locate and click on the "Merge" option. This action will initiate the process of merging the selected tickets into a single, consolidated ticket.
Migrate from Freshdesk to Freshdesk in Just a Few Clicks
Move your data without missing a beat. Our Migration Wizard handles the heavy lifting behind the scenes so you can stay focused on helping customers—not the migration process.
Learn more about data migration
Curious about importing and exporting help desk data? Visit our blog for expert tips and insights to help you streamline support and improve your service.
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