Help Desk Migration Introduces Upgraded Support Options

Many factors define the success of the data migration project — planning, the complexity of the project, deadlines, etc. However, two of the most important are support and partnership.

Help Desk Migration is a highly automated tool and allows running the migration with no human interaction. But we know that each migration requires a different approach. Plus, some people are migrating help desk systems for the first time. So, we not only provide a robust migration tool but also support our customers along the way.

We decided to release three new support plans to better cater to the needs of our users. Once your Demo is complete, you will be able to choose one of the plans:

  • Standard
  • Premium
  • Signature

Support Packages Details

The Standard Support Plan

This support plan includes:

✅ 9/5 Support via email, phone & chat
✅ Regular SLA response time (within 24 hours)
❌ Dedicated support on weekends
❌ Data re-migration
❌ Interval migration (pause and resume migration)
❌ Delta migration
❌ Skipped/failed records check and migration

Who is it for?

The Standard plan addresses the basic needs such as questions and issues that can be fixed easily. It’s best for companies with smaller data migration projects without a heavily customized help desk system.

Other details

At our company, we've got your back. With any support plan you choose, you’ll have access to a wealth of self-help resources and easy-to-follow video tutorials—all for free.

But we don't stop there. If you have a question or concern, our team will get back to you within 24 hours during standard business hours. That is Monday through Friday, between 9 AM and 5 PM (UTC +2 or UTC+3)*.

*We want to make sure you're always in the loop, so please keep in mind that our operating hours shift depending on the daylight hours:

  • from Sunday, Mar 26, 2023 to Sunday, Oct 29, 2023, our time zone is UTC+3
  • from Sunday, Oct 29, 2023 to Sunday, Mar 31, 2024, it’s UTC+2.

At our company, we take your satisfaction seriously. So let us know how we can help—we're here for you every step of the way.

Finally, the Standard package does not include the re-migration service, which we’ll discuss in the next section.

The Premium Support Plan

The Premium support offers the following features:

✅ 16/7 support via email, phone & chat
✅ High priority response time
✅ Dedicated support on weekends
✅ 1 data re-migration within 5 days
❌ Interval migration (pause and resume migration)
❌ Delta migration
❌ Skipped/failed records check and migration

Who is it for?
The Premium support plan is excellent for small and medium businesses with larger volumes of data. We also recommend the Premium plan if you have had your help desk customized. That way, you’ll get a better migration experience and data accuracy.

Other details

The Premium support package offers the same email, phone, and live chat support. However, your requests will have a higher priority and senior support agents to guide you or answer your requests outside of standard business hours.

Finally, the highlight of this package: re-migration within 5 days. Data re-migration is a service that allows removing all previously migrated data from the target help desk and migrating it for the second time to the same instance. Data re-migrations are useful if you want to migrate to a sandbox environment first and then migrate to the live environment.

The Signature Support Plan

The Signature plan includes the following features:

✅ 16/7 support via email, phone & chat
✅ Highest priority response time
✅ Dedicated tech support on weekends/holidays
✅ 1 data re-migration within 10 days
✅ Interval migration (pause and resume migration)
✅ 1 Delta migration within 10 days
✅ Skipped/failed records check and migration

Who is it for?
Best for enterprises and companies that want to complete their data migration project in the shortest time. The Signature package offers you the highest priority support from a dedicated tech team during weekends/holidays. But most importantly, this package allows you to re-migrate data within 10 days and do a Delta migration within 10 days.

Another outstanding option is to check and migrate your skipped or failed records. When is it helpful? The common case is migrating the empty, custom, or mandatory fields between your current and destination platforms properly.

Final notes

To finish this off, we’d like to clarify that the term “support” implies:

  • Identifying and troubleshooting problems;
  • Assistance with issues during migration set up;
  • Guidance around migration configuration.

The support does not include help desk-related settings like system tuning, installing third-party apps, etc., and is provided in English only.

That’s it for the news today! If you have any questions left, feel free to ask them.

Help Desk Migration

Automated service to migrate your data between help desk platforms without programming skills — just follow simple Migration Wizard.

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