2014
founded
5
employees
USA
location
Data migrated
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Location: Oxon Hill, MD
Type of migration: Freshdesk, Zendesk, Desk.com, Groove to Help Scout
Challenge: The client needed a tool that would eliminate the need for writing custom code for clients using their support services.
Solution: Customized and automated migrations
Result: Help Desk Migration service provided customized migrations (data filtering, fields mapping). Several data transfers were made in an automated way as the outcome of the Free Demo Migration was suitable for the client.
…for us, it was about simplicity and good support. We found both of those things when using Help Desk Migration!
What does your company do and what’s your professional background?
We are a tier one technical support services provider. Companies hire us so they can focus on building software, not customer support. Most of them use Help Scout, so naturally, we started receiving requests to help our clients migrate to HelpScout.
About me, I have been in the Enterprise Operations for twenty years with Verizon.
Recently, you used Help Desk Migration service to transfer data to Help Scout. How was it helpful?
We have done migrations in the past by writing custom code for the HelpScout API. Your product saved a significant amount of time.
What was the reason for using a data migration tool?
As a service for the clients that use our support services.
Any advice for those looking for a tool to migrate their data?
Can’t say what someone else’s objective is but for us it was about simplicity and good support. We found both of those things when using Help Desk Migration!