Gorgias data import, export, and merging

Data import to Gorgias — a breeze with Help Desk Migration

Elevate your e-commerce support by importing help desk data to Gorgias. Whether you run a small boutique or a global online store, our automation tool seamlessly transfers your records, making the transition process subtle and invisible for both your customers and team.

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Available fields and records for Gorgias data transfer

HELP DESK

Agents Migration

With Help Desk Migration, you can map agents from your source platform to agents in Gorgias and vice versa to control how tickets are assigned after migration. You can map multiple agents to a single one.

Deleted and inactive agents

You can reassign tickets from deleted or inactive agents to active agents on the target platform.

Customer Fields:

  • Name
  • Email
  • Phone
  • Language
  • Timezone
  • Note
  • Customer type
    • String custom fields
    • Boolean custom fields
    • Dates custom fields
    • Number custom fields

Ticket Fields:

  • ID
  • Subject
  • Tags
  • External ID
  • Team
  • Integration
  • Channel
  • Status
  • Priority
  • Assign
  • Contact
    • Comment author
    • Comment privacy
    • Comment publicity
    • Comment body
    • Comment attachments
    • Comment recording
    • Comment created date
  • Created date
  • Updated date
  • Closed date
  • Call status
  • Managed sentiment
  • AI Intent
  • Resolution
    • String custom fields
    • Boolean custom fields
    • Dates custom fields
    • Number custom fields
    • Select custom fields/li>
    • Multi-select custom fields

BUSINESS RULES

Macros Fields:

    • Name
    • Status
    • Dynamic action fields
    • Name
    • Status
    • Dynamic action fields
    • Name
    • Status
    • Dynamic action fields

KNOWLEDGE BASE

Top-level Fields:

  • Name
  • Description
  • Position
  • Translations

Category Fields:

  • Name
  • Position
  • Category
  • Translations

Article Fields:

  • Title
  • Body
  • Author
  • Folder
  • Status
  • Translations

Tired of bouncing between customer support apps? Or looking for an automated Gorgias import option, but your current platform doesn’t have a native integration with Help Desk Migration? No worries. Our solution handles both cases, importing your data as CSV files.

You can import tickets, customer profiles, agents, groups, custom fields, tags, ticket comments, and knowledge base articles. Attachments and inline images can also be included if needed.
Yes. The migration tool preserves data relationships like ticket comments, tags, agents, and timestamps, ensuring your data in Gorgias stays accurate and consistent.
Yes. All data transfers are encrypted in transit and at rest. Only authorized team members can access your data, and your files are stored temporarily with strict privacy controls.

Need to analyze your support data, keep a secure backup, or switch to a platform not supported by Help Desk Migration? Export your Gorgias data as CSV files, easily and with full control over your customer information at every step.

Yes, you have full control. You can choose to export all data or filter specific types — for example, only tickets from a certain date range, or only closed tickets.
Yes. You can request a Free Demo Export, which includes a limited number of records (usually 20), so you can see how your data will be structured before committing to the full export.
Yes. Each ticket will maintain links to its comments, tags, and associated customer or agent data, ensuring you can reconstruct the full interaction history if needed.
Our support team and migration experts are available to assist you throughout the export process. Just book a call or start a chat, and we’ll help you configure the export according to your needs.

Combine multiple Gorgias accounts into one when teams come together, during mergers, or to avoid fragmented data. Merging accounts helps unify your support efforts, ensuring everyone works from the same playbook without gaps or silos.

Merging accounts means combining support data — like tickets, customers, agents, and settings — from multiple Gorgias instances into a single, centralized account.
This is useful when two or more teams consolidate, or your company has undergone a merger or acquisition.
Yes. You can automatically tag tickets from your source account, so you know where they came from — helpful for future filtering and reporting.
No. You can continue working in Gorgias while the merge happens in the background. A Delta migration can follow up to capture any changes made during the process.

When your company grows, launches a new brand, or restructures teams, splitting Gorgias accounts can help keep things organized. This option divides data cleanly, letting each team manage its own support workflow without confusion.

Ideal scenarios include: launching a new store or brand, spinning off a business unit, or reorganizing large support teams for better focus.
Yes. You can define filters by ticket status, tag, creation date, agent, or other criteria to split data logically and cleanly.
No. The original account remains unchanged unless you request specific deletions. The split operation is a data copy, not a data removal.
Absolutely. When splitting, you can map agents and groups to new accounts, so each team gets its own workspace without confusion.

Whether you’re moving from another help desk to Gorgias or switching from Gorgias to a different platform, Help Desk Migration makes the transition smooth. Transfer your vital support data without losing important files along the way.

Yes. Help Desk Migration supports dozens of platforms (e.g. Zendesk, Freshdesk, Intercom, etc.), and can move your entire support history to Gorgias smoothly.
Just connect both platforms through the Migration Wizard, map the data fields, run a Free Demo, and schedule your full migration.
Yes, you can run a Free Demo or a Custom Demo (with records you select) to preview how your data will appear in Gorgias.

Why import data to Gorgias

  • Tailored to e-commerce needs

    Gorgias is built for e-commerce businesses and offers features designed to simplify customer support, boost sales, and optimize workflows for online stores.

  • Native integration with Shopify

    Tightly integrated with Shopify, Gorgias acts as a natural extension of your store. Manage orders, access detailed product info, and launch targeted marketing campaigns — all from one platform.

  • Advanced conversational AI

    Gorgias’s AI agent delivers personalized, brand-consistent interactions that resolve up to 60% of customer inquiries automatically, while boosting sales conversions with smart product recommendations.

  • Omnichannel customer support

    Connect with customers wherever they are via email with a dedicated server, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and even voice channels, all managed in a single place.

  • Efficient process automation

    Automate routine tasks like ticket tagging, customer routing, and response templates, freeing your team to focus on more complex issues and keep response times lightning-fast.

  • Powerful integrations

    Extend Gorgias’s functionality by connecting with popular tools like Klaviyo for email marketing, Recharge for subscriptions, Loop Returns for easy returns, Yotpo for reviews, plus 150 other integrations.

  • In-depth reporting and analytics

    Track your support team’s performance, monitor real-time stats, measure revenue gains, and analyze automation effectiveness to act in a way that works for your business.

  • Scalable for growing stores

    Whether you’re a startup or scaling rapidly, Gorgias grows with you, adapting to increased ticket volume and more complex support needs without sacrificing speed or quality.

  • Flexible support plans

    Choose from three support plans tailored to your onboarding and business needs, with access to 24/7 email and chat support, as well as resources like Gorgias Academy, help center, webinars, and dedicated specialists.

Help Desk Migration — a solution trusted by teams that imported data

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What makes Help Desk Migration the perfect tool for Gorgias data import

Help Desk Migration

A simple migration workflow with Migration Wizard, our automation tool:

1

Link your source platform with Gorgias

Connect your current help desk to Gorgias by entering your company’s Gorgias URL and signing in securely using your email and password. This lets the Migration Wizard access your data safely.

2

Map your data for import

Choose the specific data you want to bring over. Match your agents, groups, and ticket fields, and select automation options to make the import to Gorgias fit your team’s workflow.

3

Run a Free Demo

Try before committing! Migrate 20 random tickets and 20 knowledge base articles to see how your data will look in Gorgias. You can run this Free Demo as many times as you like to feel confident.

4

Check your data

Take a moment to double-check your imported data. Make sure ticket comments and their authors match, agents are assigned correctly, and articles keep their original status so nothing is missed.

5

Run the Full Migration

When you’re ready, schedule the Full Migration to bring in all remaining data. You can keep working as usual while it runs in the background. Our tool handles the heavy lifting so you don’t have to.

Additional Options

Add tags to newly migrated tickets

With Help Desk Migration, you can automatically tag all newly migrated tickets in Gorgias, making it easy to spot which records have just arrived. This is a lifesaver if you’re using Gorgias during migration or merging accounts. Zero percent confusion, a hundred percent clarity.

How it works

Skip attachments

Speed things up by skipping ticket attachments as you import data to Gorgias. You can choose to exclude all files, or just those older than 6, 12, or 24 months, to free your new Gorgias account from clutter. Migrating only what matters is a smart way to save time and money.

How it works

Migrate inline images as attachments

Preserve every bit of visual context by migrating inline images — screenshots, photos, or diagrams — as attachments in Gorgias. Your tickets and articles stay just as informative after migration, supporting your customers and team with the visual details they rely on.

How it works

Migrate content translations

Don’t leave your global audience waiting. Migrate your knowledge base articles to Gorgias, complete with all language versions, so shoppers everywhere have instant access to the content they need. It’s localization made simple; no manual rework necessary.

How it works

Use Custom Demo

Curious how specific data will be transferred? With Help Desk Migration, you can handpick 20 tickets and 20 articles for a free Custom Demo migration. Preview what matters most to you, and move forward with total confidence in your results.

How it works

Migrate call recordings

Moving your call center operations to Gorgias? Help Desk Migration lets you import all your Zendesk call recordings as ticket attachments, keeping a complete, searchable history of customer interactions right where you need it for compliance, training, or ongoing support.

How it works

Migrate side conversations

Switching from Zendesk? Bring along all those internal ticket discussions, notes, and escalation threads by converting side conversations into private notes in Gorgias. You’ll preserve the whole backstory and resolution context of each case, making sure no crucial insights are left behind.

How it works

Special Features

Delta Migration

Delta migration picks up right after your Full Migration, transferring any records created or updated while the data import to Gorgias was running, or right after it. You can keep using your original help desk without one second of downtime. Perfect for businesses that can’t afford to halt operations or have no clear window for migration.

Interval Migration

Interval migration lets you pause and resume your data import to Gorgias whenever it suits your schedule. For example, you can start the process in the middle of the business week, take a break, and then wrap up over the weekend. You can repeat these stops and starts as often as needed. It's ideal for handling large migrations without disrupting daily operations.

Customizations

  • If your Gorgias data import needs go beyond what the Migration Wizard can handle, don’t worry. You won’t have to navigate a complex data transfer on your own. Our expert team is ready to tackle custom requests, making your move to one of the top e-commerce help desks a reality.

  • We can assist with migrating tickets that have over 30-40 comments or those with “Snooze” statuses. We’ll tailor your data filtering before migration, extend data storage beyond the standard three days, convert problem and incident objects into tickets, and handle many other specialized tasks.

  • Run a Free Demo to see what our automated tool covers. If you spot any gaps, simply reach out to our migration experts. They’re here to help you every step of the way.

When every cent counts:
Plan your data import to Gorgias without surprises

With Help Desk Migration, you always know where your money is going. We offer three straightforward pricing plans, and you pay only for what you need — no hidden surprises or extra fees. The final quote depends on the volume of records you’re moving and extra automated features or custom services you choose, if any. All extras are completely optional, so you’re always in control of your budget.

Best of all, you’ll see your exact import cost upfront. Just run a Free Demo to get a precise quote. Planning and integrating Gorgias data import into your budget couldn’t be easier.

Pricing Information

Why Help Desk Migration is safe for your data import to Gorgias

Security and Compliance

GDPR compliance

Help Desk Migration follows strict European privacy regulations, protecting your personal information every step of your data import to Gorgias. You have full control and the ability to access your data anytime, request changes, or ask for it to be deleted whenever you wish. Your information is always in your hands, just as it should be.

SOC 2 Types I, II and SOC 3 certification

Independent auditors regularly check Help Desk Migration’s security, operations, and privacy practices. SOC 2 Types I,II and SOC 3 certification covers everything from data security and reliability to confidentiality and privacy. For you, it’s solid proof that your data is always handled with the highest standards and strict oversight.

Encryption in transit and at rest

Encryption protects your data as it moves between systems ("in transit") and while it’s stored on servers ("at rest"). For Help Desk Migration users, this means every bit of your information is scrambled and unreadable to outsiders, both during and after your data import to Gorgias.

No third-party access

With no third-party access, only authorized Help Desk Migration team members can see or work with your data; outsiders and contractors never get involved. Users can relax knowing their customer info is shielded from anyone who isn’t part of the trusted core team.

Help Desk Migration

Don’t let data hold you back from
best-in-class support!

Make importing data to Gorgias the easiest move your support team has ever made. Switch to Gorgias with zero hassle. Let Help Desk Migration do the heavy lifting, quickly and securely.

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