Spiceworks Cloud data import, export and merging

Spiceworks Cloud Data Migration for Teams That Prioritize Data Integrity

Use our Spiceworks Cloud migration service to transfer your customer service data accurately and without disruption. Help Desk Migration offers a secure, configurable solution for importing, exporting, and consolidating Spiceworks Cloud records into a single instance after M&As — no coding required, no downtime incurred.

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Data import, export and merging

Available Records and Fields for Spiceworks Cloud Migration

HELP DESK

Agents Migration

With Help Desk Migration, you can map agents from your source platform to users in Spiceworks Cloud and vice versa to control how tickets are assigned after migration. You can map multiple agents to a single one.

Deleted and inactive agents

You can reassign tickets from deleted or inactive agents to active admins on the target platform.

Customer Fields:

  • Name
  • Email
  • Phone

Ticket Fields:

  • Subject
  • Status
  • Type
  • Staff
  • Contact
  • Created date
  • Closed date
    • Comment author
    • Comment privacy
    • Comment publicity
    • Comment body
    • Comment attachments
    • Comment created date
    • String custom fields
    • Boolean custom fields
    • Dates custom fields
    • Number custom fields
    • Select custom fields
    • Multi-select custom fields

CUSTOM OBJECTS

Custom objects migration

Move non-standard data-like assets, warranties, and more — into Spiceworks Cloud with full structure and relationships intact.

Migration tool

Rely on our smart, reliable migration tool to handle complex Spiceworks Cloud custom object transfers with ease.

Outsource migration

Let our experts handle the heavy lifting — perfect for complex or large-scale Spiceworks Cloud migrations.

Buy migration

Get one-time, done-for-you Spiceworks Cloud custom object migration — no subscriptions, no recurring fees.

Enterprise-Grade Support

Custom object migration backed by professional services, data validation, and expert consulting.

Spiceworks Cloud Data Migration Explained:
Import, Export, Database Dump, and CSV

Need to move your support data to Spiceworks? Our automated Spiceworks Cloud data transfer tool moves data from over 70 platforms while preserving structure and accuracy. Live operations continue without interruption.

Yes. The Spiceworks Cloud data import includes agents, requesters, and one target organization selected by the user. Their relationships are preserved, so user-to-ticket and organization-to-user links remain intact after import.
Yes, in the Spiceworks Cloud data import, all attachments, public and private notes, and inline images are migrated and correctly linked to their corresponding tickets.
Most custom fields for tickets and users can be mapped between source and target systems to preserve data structure and maintain consistency.
Yes. Every Spiceworks Cloud data import project includes a Free Demo, so you can see the results before starting the Full migration.
No. The Spiceworks Cloud data import process adds new records and does not modify or delete any existing data in your Spiceworks Cloud account.
For some platforms you can apply filters to include only the data you want to migrate, based on parameters such as date range, ticket status, or tags.
Migration time depends on the volume of data and the performance of the source and target platforms. Most Spiceworks Cloud data imports are completed within a few hours to a few days.

Switching from Spiceworks or archiving old records? Our Spiceworks Cloud data export tool securely extracts support data with full formatting, metadata, and structure preserved.

Connect your Spiceworks Cloud as the source, select a target platform or export format, and the system will handle your Spiceworks Cloud data export. Notes, attachments, and custom fields are included automatically.
Yes. In Spiceworks Cloud data transfer, the migration service preserves timestamps such as created_at, updated_at, and closed_at to maintain accurate historical data.
Spiceworks Cloud data exports are available in CSV and JSON formats, or structured for direct import into another supported help desk or service desk platform.
Yes. All Spiceworks Cloud data exports are encrypted. We adhere to GDPR and other applicable data privacy standards. Exported data is deleted from our systems after the migration is complete.

For on-premise or self-hosted setups, database dump migration offers a direct way to transfer Spiceworks Cloud data, especially when API access is limited or unavailable.

We support migrations from SQLite and other commonly used databases found in self-hosted environments.
After you upload your database file, the Spicework Cloud transfer tool maps relevant fields to the Spiceworks structure. Our team can assist with custom field mapping if needed.
Not necessarily. However, a well-structured dump with clear relationships can help streamline the migration. See our preparation guide for recommendations.
Files are transferred over secure protocols and are permanently deleted after the migration is complete.
Existing data relationships are maintained and replicated as closely as possible in the target system.
You’ll receive a detailed migration summary. Post-migration validation services are also available upon request.

If your data is in spreadsheets or CSV files, our Spiceworks Cloud data transfer tool can import it directly. This works well for smaller datasets or moves from unsupported platforms.

We provide structured CSV templates. You'll need to align column headers with the corresponding Spiceworks Cloud field names. Tickets, users, and comments are supported.
Custom fields can be added as additional columns in the file.
The system validates your files and flags any formatting issues before the import begins.
You can define how the Spiceworks Cloud data transfer tool handles duplicates by choosing to skip, merge, or overwrite records based on matching fields like email addresses or IDs.

Streamline Your Spiceworks Cloud Import with Full Data Control

Seamless Migration

Spiceworks Cloud data migration doesn’t need to be manual or risky. Our data migration tool transfers tickets, users, notes, attachments, and custom fields with precision and without business disruption. Whether you're consolidating systems or replacing a legacy platform, the migration process is streamlined for operational continuity.

Secure Data Import

All data is encrypted in transit and processed within a secure infrastructure. You retain control through configurable options like field mapping, record filtering, and tag handling. For large-scale or complex migrations, our team is available to assist or build a custom workflow.

Flexible Options

Help Desk Migration offers a flexible and secure approach to migrating to Spiceworks Cloud—designed to fit the needs of IT teams handling critical service data.

Spiceworks Cloud Migration Features That Power a Seamless Transition

Migrate side conversations

When moving your data from Zendesk to Spiceworks Cloud, you can choose the option to automatically transfer all side conversations along with your other records.

How it works

Prioritize recent records during migration

If fast access to recent tickets is key, migrate the newest records first, so your team can start working while older data transfers in the background.

How it works

Exclude attachments to optimize migration speed

Skip files and attachments to reduce data volume and speed up the process. It's ideal for test runs or when attachments are stored elsewhere.

How it works

Transfer call recordings alongside tickets

Include call logs and recordings with tickets to keep your voice support history complete. This is important for teams that rely on phone-based support and need the full context (only from Zendesk).

How it works

Extract embedded images as attachments

Some help desks do not support inline images. This option extracts them and saves them as attachments, preserving visual content and maintaining ticket layout consistency (only when import to Spiceworks Cloud).

How it works

Custom migration preview for pre-migration checks

Preview your data in Spiceworks Cloud before the full migration. A custom demo uses your real records to validate structure, field mappings, relationships, and formatting, so you can confirm everything is set up correctly.

How it works

Migrate customers associated with tickets

When migrating to Spiceworks Cloud, you can automatically transfer customers linked to their tickets to keep all relationships and history intact.

Smart Features That Make Spiceworks Cloud Migration Easy

Delta Migration

Keep data synced after your full migration. Delta Migration transfers only new or updated records, like recent tickets, user edits, or comments.

Business benefit
Prevents gaps in ticket history and ensures a clean switch with no lost interactions.

Tech advantage
Efficiently syncs updates without duplicate entries or manual intervention.

Interval Migration

Designed for large or time-sensitive environments, this option lets you pause and resume the migration up to five times. Each interval can run for up to five business days.

Business benefit
Gives teams the flexibility to migrate without disrupting operations or overloading internal systems.

Tech advantage
Enables gradual troubleshooting and verification between intervals, reducing risk.

Custom Configurations

Our Spiceworks Cloud data migration platform handles complex workflows, legacy fields, and non-API sources like SQL or CSV with advanced mapping and data transformation.

Business benefit
Adapt the migration process to fit your exact business logic, and there's no need to adjust your support model post-migration.

Tech advantage
Work around integration limitations, legacy formats, or unique data schemas with expert assistance.

Full Spiceworks Cloud Data Transfer Timeline: 1–2 Weeks

Preparation

Step 1: Project Planning

Define goals, review source data, and set up custom field mappings.

Step 2: Compliance Check

Ensure compliance with internal security policies and legal requirements.

Preparation

Migration

Step 3: Data Mapping

Use the Migration Wizard or request help for advanced field mapping.

Step 4: Demo Migration

Run a sample migration with real data for review and adjustment.

Step 5: Full Migration

Perform the full data transfer, including tickets, users, attachments, and custom fields.

Step 6: Verification

Validate data integrity and structure within Spiceworks Cloud.

Step 7: Delta Migration

Import new or updated records added after the initial transfer.

Interval Migration (Optional)

Pause and resume migration up to five times to avoid business hour disruptions.

Migration

Post-Migration

Step 8: Go Live

Start using your fully migrated Spiceworks Cloud environment.

Post-Migration

Spiceworks Cloud Migration Pricing That Makes Sense

Spiceworks Cloud data migration pricing is based solely on the volume of data and features you use, with no subscriptions or hidden fees. It’s a one-time cost, and per-record rates decrease as data volume increases. This scalable model makes Help Desk Migration suitable for teams of any size.

Pricing Information

Why Choose Help Desk Migration for Spiceworks Cloud?

  • End-to-end security and compliance

    Our platform meets strict security and privacy standards. All data is encrypted in transit (TLS/SSL) and deleted after migration. We comply with GDPR, CCPA, and can provide a signed DPA.

  • Non-disruptive migration process

    Zero downtime, zero disruption. Migrations run in the background without altering existing data. Schedule transfers during off-peak hours to maintain SLAs and align with DevOps or change control workflows.

  • Fully automated, no code required migration

    Our guided interface manages the entire migration without scripts, spreadsheets, or manual work. Auto-mapping suggestions streamline setup, and each project includes a rollback-safe demo for testing before go-live.

  • Flexible migration for unique requirements

    Customize field mapping, filter records, and transform data as needed. Rename tags, adjust formats, and preserve metadata like timestamps and user IDs. Your data arrives clean, accurate, and ready to use.

  • Accurate testing and verified results

    Validate before cutover. Run a free demo with real data, track progress with detailed logs, and verify results using a post-migration checklist. Optional audits by our team ensure accuracy and transparency, so you can go live with confidence.

  • Dedicated migration experts on your side

    Get expert help when you need it, whether it's quick answers or full-service execution. Our team supports complex setups, field mapping, and keeps you updated on the progress. This reduces internal effort and keeps your project on track.

Help Desk Migration

Switch without Losing Your Customer Support History

Use Spiceworks Cloud migration services to move your help desk data accurately and securely.

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