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Try the Data Migration to Groove with HDM!

Our team is ready to present an update to Migration Wizard. Now, our users can move their records to a new platform - Groove.

If you want to migrate your data to this platform, you can easily do it with our automated migration tool. Here's what you can import to Groove:

  • Tickets with their Public Replies and Private Notes;
  • Contacts;
  • Agents;
  • Groups;
  • Attachments;
  • Tags;
  • Knowledge Base Articles.

In case you have any additional requirements for your data migration, please feel free to contact us

How to migrate to Groove with the help of Migration Wizard?

The automated migration tool is super easy to use. Here's how you can complete your Groove import:

1. First, sign up and begin a new migration.

2. Select the help desk system you want to export to Groove, and provide the necessary credentials to set up a connection between our service and the data source.

3. Now, pick Groove from the list of help desk platforms and input the URL of the Groove instance.

Connecting Groove as Data Target

5. If you want to import the Knowledge Base, you may also pick the site where you want the data to go.

6. Now, you need to select the objects you want to import to Groove. Select all boxes, and click the "Map fields" and "Match items" buttons. The "Map fields" button allows mapping ticket fields between help desk systems. And the "Match items" button allows matching users and groups, giving you full control over the migration process.

Freshdesk to Groove Data Mapping

7. When the settings are done, click "Continue" to start a Free Demo Migration. The Migration Wizard will pick 20 tickets and the same amount of articles (if applicable) from your source platform and migrate them to Groove.

Demo Import to Groove

When the import is complete, click the "View 20 records" button to see which tickets migrated and easily locate them on both platforms. You can also use the reports to check how users, contacts, and groups migrated. Make sure to carefully review the outcome of the test import before starting the full import! 

9. If you're happy with the results, you can pay and proceed to the full migration any time you're ready.

Knowledge Base

HDM Service supports the migration of Knowledge Base articles to and from Groove. However, there are quite a few peculiarities that have to be considered before the actual transfer.

When migrating to Groove:

  1. Groove supports only one category level. Thus, all categories migrate to the folder name instead.
    The structure will have the following outlook: Category name → Folder name.
  2. Groove doesn't support base64 images. If your articles contain this kind of image, they will not be displayed. The page may freeze, and some other elements might be missing. However, this can be easily prevented. Go through all of your articles containing some images before the migration, and change the format to any, except for base64.
  3. A similar problem may appear when migrating the article with HTML code featuring <img> tag. Instead of the image itself, its HTML code will be displayed. Once again, go through your KB articles and replace the tag.

When migrating from Groove:

Because all categories in Groove are referred to as folders, they will connect to a default category with the name Source Default Category during the migration to another platform. This can make the process of locating particular categories quite lengthy.

Start your free data migration at any time!

You can see what your data on the future help desk will look like right now! To do this, just set up a Free Demo Migration on our website. We will migrate a limited set of your records for free to show you the result. Go on. It will take up to 10 minutes of your time!

Help Desk Migration

Automated service to migrate your data between help desk platforms without programming skills — just follow simple Migration Wizard.

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