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How to Setup Token Authentication On SolarWinds Service Desk (+Video)

How to Setup Token Authentication On SolarWinds Service Desk

Before we begin, consider these important details:

  • The user who issues a token must be a System Administrator.
  • The token has the same permissions as the user's role. If the role changes so do the permissions of the token which may affect the migration.
  • If a Token is Reset or Deleted, this will break the API connection. If you had a migration in progress, it will fail. You will have to refresh the token to continue the migration.
  • If you disable the User who generated the Token, the Token will also be disabled.

How to generate the API token

1. Open the sidebar and select Setup > Users & Groups and then click on your name.

SolarWinds Service Desk Users Groups

2. Select Actions > Generate JSON Web Token.

SolarWinds Service Desk Action

3. Copy the token and continue your data migration.

SolarWinds Service Desk JSON

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