How to disable email notifications in Freshdesk or Freshservice (+Video)
When configuring your email workflow in Freshdesk or Freshservice you can enable automatic notifications so that your customers would get notified that their ticket was created, or agents would get notifications about new comments, etc. When migrating to Freshdesk or Freshservice you should disable all email notifications, so neither your customers not agents would get emails while the tickets are being imported to Freshdesk or Freshservice.
Here's how you do it for each platform:
Freshdesk
1. Log into your Freshdesk and go to Admin panel.
2. In Helpdesk productivity go to Email notifications:
3. Go through all tabs and disable email notifications:
Freshservice
1. Log into your Freshservice.
2. Then go to the Admin panel in the left sidebar.
3. Choose Email Notifications under Account Settings.
4. Turn off all email notifications for tickets.
