How to disable email notifications in Freshdesk or Freshservice
Here's how you do it for each platform:
Freshdesk
1. Log into your Freshdesk and go to Admin panel.
2. In Helpdesk productivity go to Email notifications:
3. Go through all tabs and disable email notifications:
Note: as you go through the notifications, you will notice those that are required and cannot be disabled.
Freshservice
1. Log into your Freshservice and go to Admin panel.
2. In General settings go to Email notifications:
3. Go through all tabs and disable email notifications: