Podcasts have become an extremely popular learning method thanks to their convenience and functionality. The more popular they are, the more content people create every day. So, the customer service topic is constantly evolving.
Companies and marketers don’t always know how to handle customer service correctly. In this case, listening to podcasts can be helpful. If you are also looking for what to begin with or just want to explore the customer experience topic more, we can help you. Consider this list if you want to develop the main approaches for improving your customer experience. Here are the top 10 customer service podcasts we recommend listening to.
1. The Chief Customer Officer Human Duct Tape Show
The hostess is Jeanne Bliss, who also has broad experience in customer service management. She’s a five-time Chief Customer Officer and the author of the book “Chief Customer Officer 2.0”. The podcast contains numerous leadership, operations, and business transformation practices from Customer Experience Executives at companies that are known worldwide.
The experts aren’t afraid to share what really works for customer experience and what doesn’t, sharing examples from their own experiences. They do this to teach and unite companies to earn the right customer-driven growth.
Going live: once a week.
Subscription channels: Apple Podcasts.
2. Repeat Customer
The author is Zendesk, a leading customer support software provider. The podcast concentrates on going behind the scenes of different brands with high-quality customer experience. Talking to leaders and experts in the sphere and customers, they uncover how companies provide unforgettable customer service. Listen to Zendesk’s podcast to learn about businesses' challenges and why their customers enjoy working with them.
Going live: every two weeks.
Subscription channels: Apple Podcasts, Spotify.
3. Amazing Business Radio
The show's host is Shep Hyken - a New York Times bestselling author and customer service expert. He features interviews with professionals and business people in the customer experience sphere. Each guest shares his/her personal practices on success in business by providing excellent customer service. Listen to this podcast and learn the best practices in order to create a consistent customer experience and make your organization customer-centric.
Going live: once a week.
Subscription channels: Apple Podcasts, Soundcloud, Spotify, Stitcher.
4. The Modern Customer Podcast
The Modern Customer Podcast is a Blake Morgan’s show that provides surprising and counter-intuitive insights on social customer service and dives into leadership topics related to CX. What makes the podcast worth listening to? Blake Morgan is a Forbes contributor and customer experience strategist who discusses CX and related issues with guests, including practitioners, authors, and influencers. After listening to this podcast, you’ll learn how to build a customer-centric company, leverage technology for the benefit of excellent customer service, and stand out from your competitors' crowded field.
Going live: no determined schedule.
Subscription channels: Apple Podcasts, Spotify.
5. Focus on Customer Service
Dan Gindiss, an expert in marketing, social media, customer experience, and service, hosts the podcast. The podcast is mainly focused on customer service, of course, but with a slight peculiarity. The host discusses customer service as one provided via social media, which became the top channel and left behind previously popular emailing and calling. The show's guests were picked by the listeners, sharing their practices and how they manage their social customer care. So, if you want a unique podcast explicitly dedicated to social media, Focus on Customer Service is exemplary.
Going live: closed. The total number of episodes - 51.
Subscription Channels: Apple Podcasts, Soundcloud.
6. What It Means: A Forrester Podcast
This one focuses on the main changes in modern business and explains why nowadays it is called the age of customers. You can be entirely sure of the quality of the podcast as it’s based on in-depth research on customer service topics conducted by Forrester, the market research team. The data is presented in an understandable and ready-to-use form, showing a clear picture of today’s constantly changing market. You will learn what these changes are, what they mean, and what executives can do about them. Listen to the podcast and experience a real digital transformation journey.
Going live: once a week.
Subscription channels: Apple Podcasts, Soundcloud, Spotify, TuneIn.
7. This is CX
Mike Manfredo and Paul Hagen lead several discussions about customer experience. They want businesses to understand what a great customer experience is and how they can achieve it with their efforts to gain real value. In each episode of their podcasts, they share their personal experiences, including best practices that you can directly implement into your workflow. You can also listen to several interviews with experts. However, their main challenge remains to make this business world a little more customer-centric.
Going live: once a month.
Subscription channels: Apple Podcasts.
8. Support Ops
A team of four experts from entirely different companies created their podcast for you to become a real support pro. They produced over 150 episodes covering every case that can occur in customer support. These were created with any company in mind to offer a helpful resource where they can find any ready solution. Look through their best episodes, find advice for what your company is facing at the given moment or go through each of them. Anyways you will learn how to make your customers choose you over competitors each time!
Going live: closed. The total number of episodes - 159.
Subscription channels: Apple Podcasts.
9. Customer Support & Success
We couldn’t but mention our own podcast focused on customer support and successful approaches in modern days. These two are great fields of interest, so there’s a wide variety of topics that are already and soon to be discussed. The most crucial point for our podcasts is to tell you how to deal with modern customers, emphasizing digitalization and self-service.
Going live: three times a week.
Subscription channels: Apple Podcasts.
What podcast should you listen to?
So, whether you’re a beginner or a pro, our podcast list will be helpful for anyone looking for information on the customer service topic. But you don’t have to limit yourself only with these 10! The podcasts number keeps growing in any niche - it’s just a matter of your choice which one is worth the attention. Be sure to choose something full of quality information. And anyway, keep learning. It has never been so exciting before!
