Zoho Desk to HubSpot Service Hub data migration made simple
Encrypted conversations, secure servers, advanced authorization mechanisms
Automated approach, never get downtime, reduced workflow breaks
Fair charging to provide a feature + cost balance
Businesses among different areas choose us
Let's compare Zoho Desk vs HubSpot Service Hub
The migration from Zoho to HubSpot often appeals to businesses seeking more than just strong ticketing and automation. While Zoho Desk offers affordable plans for small to large companies, HubSpot’s customer service platform, integrated with its CRM, delivers powerful automation, omnichannel support, and seamless marketing and sales connectivity.
| Category | Zoho Desk | HubSpot Service Hub |
| Pricing | Free plan available; paid plans start around $14/agent/month (billed annually). | Free plan available; paid plans start around $20/user/month (Starter), but advanced features require Professional ($100+/user/month). |
| Core Features | Multi-channel ticketing (email, chat, social), knowledge base, SLAs, AI assistant (“Zia”), workflow automation. | Shared inbox, live chat, knowledge base, ticketing, VoIP, automation workflows, customer feedback surveys, and advanced reporting. |
| CRM Integration | Integrates natively with Zoho CRM; supports third-party CRMs via API and connectors. | Native and seamless integration with HubSpot CRM (included); deep data sync between sales, marketing, and service. |
| Automation | Rule-based automation, SLA escalation, and AI-powered sentiment analysis. | Workflow automation, conversation routing, automated follow-ups, and a chatbot builder. |
| Reporting & Analytics | Customizable dashboards, advanced reports in higher tiers, and AI-powered insights. | Detailed service analytics, customer feedback reports, pipeline views; highly customizable in Professional/Enterprise tiers. |
| Ease of Use | Intuitive interface; slightly more setup required for customization. | Very user-friendly, especially for teams already using HubSpot CRM. |
| Integrations | 100+ apps in Zoho Marketplace; supports Zapier, APIs. | 1,000+ apps in HubSpot App Marketplace; strong native ecosystem. |
| AI Features | Zia automates ticket classification, sentiment analysis, response suggestions, and anomaly detection. | HubSpot AI features are continuously evolving, especially with newer tools like AI content generation in Service Hub. |
| Scalability | Strong for small to mid-sized businesses; affordable for large teams. | Highly scalable for mid-sized to enterprise teams; pricing can be a barrier as team size grows. |
| Best For | Companies looking for a cost-effective, customizable help desk with solid automation and CRM integration (esp. Zoho ecosystem users). | Businesses that want deep integration between service, sales, and marketing, with a focus on CRM-driven workflows. |
Key Takeaways
Zoho Desk provides robust ticketing, automation, and affordable plans for businesses of all sizes. The migration from Zoho to HubSpot makes sense for companies, as HubSpot Service Hub stands out as an all-in-one platform that seamlessly integrates service, sales, and marketing to deliver exceptional customer experiences.
- Best Fit: Zoho Desk suits cost-conscious businesses needing strong ticketing and automation; HubSpot Service Hub excels for teams seeking deep CRM-service-sales integration.
- Pricing: Zoho Desk starts at $14/agent/month; HubSpot Service Hub starts at $20/user/month, with advanced features in higher tiers.
- Core Features: Zoho Desk offers multi-channel ticketing, a knowledge base, and workflow automation. HubSpot adds live chat, VoIP, surveys, and advanced reporting.
- Automation & AI: Zoho Desk uses rule-based automation and Zia for ticket classification, sentiment analysis, and response suggestions; HubSpot provides workflow automation, chatbots, and evolving AI tools.
- Scalability & Integrations: Zoho Desk supports SMBs and large teams affordably with 100+ integrations; HubSpot scales to enterprise with 1,000+ apps but higher costs.
Data migration timeline: 1-2 weeks
Preparation
Step 1: How to Get Ready for Data Migration?
Evaluate the project and requirements
- Review the source data, operations, and integrations.
- Check data filtering options and field mapping to the target platform.
- Develop a transmission strategy with a clear timeline.
- Include training sessions for team members.
Step 2: How Can You Ensure Security and Compliance?
Ensure compliance and secure access
- Verify that all data complies with relevant security regulations.
- Set up appropriate permissions and access controls.
- Protect sensitive information throughout the replication process.
Migration
Step 3. How Do You Handle Data Mapping and Customization?
Match fields and prepare custom settings
- Map record fields between Zoho Desk and HubSpot Service Hub.
- Select automated customization options from the provided list.
- If needed, request unique tailoring for specific data transition needs.
Step 4. How Do You Run a Demo Migration?
Test with a Free Demo
- Launch a test demo to preview how the migration service works.
- Review the results carefully.
- Adjust field mapping or settings as necessary.
Step 5. How Do You Verify the Data?
Check for accuracy
- Check that all replicated data in the target system is correct.
- Ensure the data is complete and properly organized.
Step 6. How Do You Perform the Full Data Migration?
Transfer all selected records, including:
- Tickets
- Contacts
- Attachments
- Any related data
Step 7. How Do You Complete a Delta Migration?
- Capture any new or updated data that changed during the full migration.
Step 8. How Does Interval Migration Work?
- Pause and resume data transfers to match your schedule, with no downtime.
- Pause up to five times, for up to five days each.
- Pauses are coordinated with the sales team during business hours.
Post-Migration Phase
Step 9. How to Go Live?
Launch the Target for all support reps. Deactivate the Source if needed and preserve data backups.
What Sorts of Records Can You Migrate from Zoho Desk to HubSpot Service Hub ?
With our Migration service, you can efficiently migrate large amount of varying data entities to or from Zoho Desk to HubSpot Service Hub. Check out the details of data types you can import making use of automated tool by yourself from tech support agents.
Do you need exclusive Zoho Desk to HubSpot Service Hub migration requirements?
Drop us a line for a custom data migration.
| Zoho Desk objects | Hubspot Service Hub objects | |
|---|---|---|
| Help desk | ||
| Agents | Users | |
| Accounts | Companies | |
| Customers | Contacts | |
| Tickets | Tickets | |
Why transmit with Help Desk Migration?
-
Without downtime
Transfer records smoothly - maintain workflows operational and aid customers continuously. -
Enhanced efficiency
Effortlessly transfer data and set up default and custom fields with the smart Migration Wizard. -
Streamlined ticket movement
The Migration Wizard transmits tickets and all associated records, maintaining the data structure unchanged on the Target. -
Dedicated support service
Our support team is set to navigate you through chat, email, or phone. -
Comprehensive replication planning
Our migration experts will develop a comprehensive plan for data import, guaranteeing a smooth process and safe records. -
Flexible customizations
Select automated options or seek customization, and we'll guarantee your data is on point.
How Does Zoho Desk to HubSpot Service Hub Data Migration Perform?
Our automated migration tool allows you export and import records in five simple steps. However, if you have special requirements or a distinct data structure, feel free to choose a custom mode.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Why Migrate to HubSpot Service Hub?
The migration from Zoho to HubSpot lets you upgrade from Zoho Desk to HubSpot Service Hub, unifying your customer experience.
Bring your support, sales, and marketing teams together on one connected platform. With HubSpot Service Hub, every interaction — from the first website visit to the latest support ticket — is tracked in a single CRM, giving your team complete customer context at every step.
Automate ticket routing, follow-ups, and feedback collection with powerful workflows. Manage email, live chat, phone, and social conversations in one dashboard. Collect and analyze customer satisfaction, NPS, and CES surveys without extra tools.
Tap into 1000+ native integrations, AI-powered tools, and scalable features designed to help your team respond faster, resolve smarter, and build stronger relationships.
Our Migration Wizard makes the switch effortless — securely moving your Zoho Desk tickets, contacts, companies, knowledge base, and more into HubSpot without data loss or disruption.
- One platform for service, sales, and marketing
- Streamlined automation and AI assistance
- Scalable solutions for growing teams
Make your Zoho to HubSpot migration effortless with Help Desk Migration’s expert guidance.
Advance Your Zoho Desk to HubSpot Service Hub Migrate
with These
Functionalities
Get a seamless data replication experience that reconciles your company’s preferences. The Help Desk Migration service provides features to enable you to accomplish your help desk data import in the secure and automated way.
-
Skip attachments
Does your desired help desk platform present definite data storage? Bypass attachments, particularly if your current data doesn’t suffer a loss of its value without them. The data import time will shorten considerably.
-
Use the attachment option to Migrate inline images
Import the images set in into tickets as attachments. The data migration time might go up, but the images will never disappear along with the current a future platform.
-
Demo with custom data: Select 20 entities for import
Don’t take any chances. Ensure you recognize exactly what the entities will look like at the end of you’ve imported them. Help Desk Migration’s Demo with custom data allows you pick 20 entities for a test export.
-
Migrate only associated contacts and organizations
Transfer only the contacts and organizations linked to tickets, conversations, changes, or problems—skipping unused records. This reduces clutter, lowers import costs, speeds up migration, and keeps your new help desk clean and relevant.
Elvira Azymova
Insider Advice from Migration Experts
1. Choose the Right Migration Strategy to Minimize Disruption
If your team needs to keep using Zoho Desk during the migration, opt for a two-step migration with Delta migration. This way, you run the full migration first, keep working in Zoho, and then use a quick delta migration to pull in any new or updated tickets before switching fully to HubSpot. If you can pause work in Zoho, a one-step migration with rule exceptions is faster. Ensure a condition is set in HubSpot’s workflows (“Tag is not imported”) so customers don’t get duplicate notifications from imported tickets.
2. Disable or Adjust Automations Before You Start
Before launching your migration
- Review HubSpot Service Hub’s workflows, ticket automation, and notification settings.
- Disable email notifications, rules, and macros before starting the migration.
- Alternatively, set exception tags to prevent automations from triggering on imported tickets.
- Ensure no automated replies, updates, or alerts are sent during migration.
- Keep HubSpot ticket history clean and avoid customer confusion during the transfer.
3. Run a Demo Migration to Perfect Your Setup
Never skip the demo migration step. It lets you preview exactly how your Zoho Desk tickets, contacts, and companies will appear in HubSpot. Use this stage to test field mapping, verify attachments and comments, and request any filtering or customization from the migration team. If needed, rerun the demo until the migrated data structure matches your operational needs.
4. Redirect Email Flows at the Right Time
To avoid lost tickets or split conversations, carefully plan when you’ll redirect your support email inbox from Zoho Desk to HubSpot. For a two-step migration, do this after the full migration but before the delta migration. For a one-step transfer, redirect emails before starting the full Zoho to HubSpot migration. This timing ensures all incoming requests land in the right platform without being left behind in Zoho.
Stay focused on your major tasks. We'll take the heavy lifting
Whether you’re migrating from Zoho Desk to HubSpot Service Hub, apply our automated migration solution. It will permit you to migrate all your records to a chosen system in just a few clicks. Thus, you can receive your import or export accomplished in a timely manner without putting critical works on the shelf.
Data import and export with security standards
Help Desk Migration Wizard includes measures for ensuring your support service data is secure throughout the migration process. We keep maximal customer service data protection using established modes, with regulatory compliance, suitable server safeguarding, and proper security scans.
Use the migration tool that customers love
A collection of outstanding data imports and plenty of awards and positive reviews can confirm the value of our migration service. Additionally, we grow our functions. Going back to Help Desk Migration's goal is to cover all your data migration requirements, we keep growing our service and frequently enhance it with useful functioning.
Enjoy straightforward mapping to cover all your needs
Set yourself free from the challenging chore of adding wanted fields or data entities amidst Zoho Desk to HubSpot Service Hub migration. So now you can map standard and custom data fields, or otherwise transform your data migration right away our Migration Wizard. You get to preserve the system of your data with minimal effort.
Pick a suitable time for data migration
Start by the help desk data import whenever it fits into your workflow. Additionally, our Delta migration opportunity will greenlight you to migrate the most recently updated data after the historical customer service data was imported. Then, relax and greenlight our platform make the rest.
Communicate our reliable support agents
Are you facing issues with your Supported Platform data migration? Help Desk Migration customer support agents is ready to guide you with any issues. With plenty of familiarity moving support data, Help Desk Migration experts are well-qualified to confirm a accomplished migration of your business data.
Your Help Desk Data Migration is Protected at Each Step
Help Desk Migration service delivers every import options without damaging on security. We frequently examine all servers and make advancements, so that your data is guarded according to the up-to-date requirements.
We use a strict 2FA access policy
Our Migration Wizard applies 2FA access. Moreover, your company representatives can only import from Zoho Desk data if they got admin rights. With these safety functions in place, you won’t have to worry about data leak.
We employ Three-layer
We provide 3 layers of data protection: physical (we protect our hosting facilities against physical and logical intrusion), network (we take care of our networks against cyber abuse), and app (we protect your records within our data migration service from prohibited log in).
Meet industry-standard fundamentals
We take care of your records based on all major security fundamentals. Help Desk Migration carries an comprehensive portfolio of compliance, and we continue enlarging it. Presently, we are compliant with GDPR, CCPA, HIPAA, PCI (Level 1), and other data security principles.
How much does Zoho Desk to HubSpot Service Hub data migration cost?
How much will you need to invest in the switch from Zoho Desk to HubSpot Service Hub? The cost will largely depend on the data volume you need to transfer, the complexity of your requirements, and the options you’ll choose or customizations you’ll inquire. Start a Free Demo to test the Migration Wizard performance and figure out how much your data switch will cost.
Run a Demo to get the priceFeedback encourages us elevate our service: Some thoughts from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Find out the way to prepare for HubSpot Service Hub data migration
Prepare for HubSpot Service Hub data migration by checking an in-depth step-by-step guide
Full Zoho Desk to HubSpot Service Hub Import in a Few Clicks
Migrate your business data from Zoho Desk to HubSpot Service Hub easily and without disturbing your supreme mission of solving your clients’ requests.
Get more helpful insights about data migration
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