Help Desk Migration partner of Zendesk

Zendesk Data Migration in a Moment

Encoded chats, safe servers, latest authorization approaches
Automated process, no time-out, avoiding any workflow breaks
Fair charging to guarantee a function + rate balance
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Customers among different sectors trust our tool

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How Zendesk Data Migration Goes

Our automated migration service greenlights you import and export records in a few simple moves. However, if you have specific needs or a special data structure, feel free to select a custom mode.

Step 1. Link your current and targeted help desk platforms

Step 2. Pick the data you’d want to move

Step 3. Ensure the record fields placed in both desk systems and make fixes if required

Step 4. Start a Free Demo to preview how the records will look after the import

Step 5. If everything looks right, continue your Full Migration

That’s it! You’re all finished your Zendesk data migration. So, you can start your customer support to your expected help desk platform.

Step 1. Reach out to our service team to get rolling working on custom migration

Step 2. Allow Help Desk Migration migration ninjas tailor on data data migration that corresponds your specific data structure

Step 3. Perform Demo Migration to check what your historic records will be after the import

Step 4. Move ahead your Full Migration if a fresh setup is excellent to you

You’ve just finished your Zendesk data migration! Leverage the advantages of your targeted platform.

Why Help Desk Migration Is the Great Way for Your Zendesk Migration

Perform Zendesk import in a quick and secure manner

Our automated migration service offers a powerful app, whether you’re importing your customer support operations from or to Zendesk. With just a couple of clicks, your support service platform will be live on a new platform — no need to tolerate any stoppage!

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Castle gates

Move your help desk data safely

The Migration Wizard handle your data security during all phases of the migration process. We offer supreme customer service records safety using valid practices, with regulatory compliance, established server preserving, and regular security examinations.

Put into action an excepted migration solution

Myriads of efficient data export and numerous awards and positive reviews can assure the quality of our migration service. What’s more, we keep developing our feature list. Help Desk Migration team move ahead to get better our Migration Wizard and present new features to cover we’re involving all your migration requirements.

Mapping fields window

Cut down on manual work with extended data mapping

Relieve yourself from the long-lasting work of adding not included fields or help desk data amidst Zendesk migration. Help Desk Migration app lets you map data fields and adjust your data migration. This will retain the original structure of your data with no effort on your side.

Get around time-out amidst data migration

Migrate your customer support data during low use period so your users aren't left unattended. Look for a way to import with no downtime at all? Take advantage our Delta opportunity. Just like that, the current help desk platform will still be active whilst you complete the help desk system import.

Scheduling window
Support illustration

Allow Help Desk Migration support pros assist you

Are you trying to cope with tasks with your Zendesk data migration? Our support pros is up for it to assist you with any tasks. With plenty of involvement importing support data, our representatives are well-skilled to confirm a successful import of your support data.

What Kind of Data Can You Import to and from Zendesk Automatedly?

With Help Desk Migration app, you can with ease import significant portions of different data entities to or from Zendesk. Here’s the parameters of data entities you can import incorporating automated service by yourself from tech pros.

Do you need especial Zendesk import demands?

Schedule a call and tell us about a personalized data import.

Help Desk entities

  • Groups
  • Agents
  • Organizations
  • Customers
  • Tickets

Knowledge Base entities

  • Categories
  • Sections
  • Articles

Zendesk Data Import Solutions

When it comes to streamlining your customer support operations, efficient Zendesk data import is crucial.
Our team of experts has developed cutting-edge Zendesk import solutions to simplify the process for you.
Whether you're looking to perform a one-time Zendesk data migration or automate the Zendesk import process, we've got you covered.

Our Zendesk data importer tool is designed to handle the complexities of importing data into Zendesk effortlessly.
With our user-friendly interface, you can execute a Zendesk CSV import or migrate from any other help desk in just a few clicks.
Say goodbye to manual data entry and hello to a more efficient workflow.

At Help Desk Migration, we understand that every business has unique needs.
That's why our Zendesk import solutions are highly customizable. Whether you're a small startup or a large enterprise, our team will tailor the Zendesk import automation to match your specific requirements.
Experience a seamless Zendesk data import process with our Migration Wizard.

Download checklist

Find out the way to prepare for Zendesk data migration

Prepare for Zendesk data migration by checking an in-depth step-by-step guide

Features to Advance Your Zendesk Data Migration Even Cheaper

Migrate knowledge base articles translations

Take your multilingual help center articles to your target help desk system easily! Take advantage of our “Migrate content translations” opportunity and migate translated language versions of each article automatedly.

Create an additional tag to the moved tickets

Add more tags to the moved tickets — so, you won’t mess them with the left. You may further sort the tickets by adding tags like ‘lost,’ ‘closed,’ or ‘stop replying.’

What is the Zendesk data migration price?

Your Zendesk data switch pricing depend on the next aspects: data volume, the features you’ll need, customizations you’ll select, and data switch complexity. Start a Free Demo to test the Migration Wizard performance and learn how much your migration will cost.

Run a Demo to get the price

How do we protect your records during Zendesk import?

We handle import fast and simple for you and, at the same time, focus on business data guard by fulfilling to the principal security principles.

2FA access

Avert intruders from acquiring your records with our 2FA security feature. You’ll receive a code on your mobile phone every time you want to access Migration Wizard.

Three-layer business data safety

Help Desk Migration enables 3 levels of records protection. At the physical layer, we cover our data hosting equipment from logical and physical attacks. At the app layer, we block any unauthorized log in to your records on our service. And, finally, on the network level, we protect our networks against cyber abuse.

Security compliance

Our Help Desk Migration service corresponds to upmost security levels, ensuring utmost greatest safety for your data. We are compatible with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other critical data protection principles. And our extended compliance portfolio keeps getting expanded.

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Thinking about switching to Zendesk?
Give it a try.

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Complete Zendesk Migration in a Couple Hits

Migrate your business records from or to Zendesk with no trouble without disturbing from what really matters — resolving your customers’ requests.
Start data migration

More useful guides about data import

Willing to learn more about help desk business records import and support service improvement? Check out our knowledge base.

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Frequently Asked Questions

Start with preparing your current help desk, then go to planning. Choose the most suitable day, draw a checklist of what and when should be turned off on your Source, and what setting should be done on Zendesk. Then go to the data migration. After your data has landed on Zendesk, check if everything is in place. For a more detailed guide, visit our Zendesk migration checklist.

With Help Desk Migration, you can automatedly import to Zendesk and export from Zendesk such records: tickets, contacts, organizations, agents, groups, ticket attachments (or skip), ticket notes public and private, tags, inline images, ticket custom field, organization custom fields, contact custom fields, CC in tickets, Created_at; Updated_at, Closed_at, knowledge base articles, knowledge base attachments, knowledge base tags, and inline images.

With Help Desk Migration, you have zero downtime during importing and keep helping your customers. Once the Full MIgration is complete, you can run a Delta migration and import only updated or new records without duplication.

If you cancel your account or change access credentials, your migration will fail. In case of Zendesk, after you request cancellation of your Zendesk account, it’ll be canceled at the end of your billing cycle.

Use automated migration to export your knowledge base articles, tags, and attachments automatedly using Migration Wizard.

You can migrate to the same Zendesk instance more than once, yet you need to create a new data migration each time.

Use the Help Desk Migration service to export your Zendesk tickets. Your Zendesk plan impacts the speed of your migration, as each has specific API limits.

Clients often want to bring data into Zendesk for a few key reasons:

  • Moving from another help desk system to Zendesk? Importing data ensures a smooth transition.
  • It's essential to keep historical customer interactions and support data for reference or compliance.
  • Clients seek to streamline their support channels by consolidating data within Zendesk.
  • Importing data allows clients to leverage Zendesk's reporting and analytics features for insights.

Importing data from a CSV file to a database depends on the specific database system you are using. Generally, you can use SQL or a database management tool to accomplish this. You'll need to create a table in your database that matches the structure of your CSV file and then use SQL commands or a database import tool to load the data.

Uploading files to Zendesk is straightforward:

  • When creating or editing a ticket or article, you'll find an option to attach files.
  • Choose your file from your device or cloud storage.
  • Once selected, the file attaches to the ticket or article, and you can submit or save your changes.

Zendesk supports various file types, including documents and images. Or you can use Help Desk Migration service and import all related information along with the tickets, customers, agents, and agent groups automatedly and properly.

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