The Number One Casino in Malta Migrated to a Cloud-Based Help Desk using HDM

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Data migrated
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  • Agents
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Company: Dragonara Interactive Limited
Industry: Gambling & Casinos
Location: Malta
Type of migration: Kayako Classic to Zendesk
Challenge: The client wanted to move to a different help desk platform and needed to migrate customer service data along the way.
Solution: Automatic migration of all customer service data.
Result: The client successfully migrated from Kayako Classic to Zendesk.

Migration went smoothly, all questions where answered swiftly and clearly.

Timothy Borg
Timothy Borg General Manager at Dragonara Interactive Limited

About Dragonara Interactive Limited

Dragonara Interactive Limited is an associate company of Dragonara Gaming Limited, the leading land-based gaming operator in Malta.

Dragonara Casino, the number one casino in Malta, is owned and operated by Dragonara Gaming Limited. The Dragonara Casino is housed within the majestic Dragonara Palace and has been operating since 1964 offering a unique gaming and entertainment destination 24 hours a day, 7 days a week.

Recently, you used Help Desk Migration service to transfer data from Kayako Classic to Zendesk. How did it go? Was the procedure confusing at any point?

The migration went smoothly. All of our questions were quickly and clearly answered.

Why did you decide to migrate data?

Kayako is not reliable enough, so we decided to migrate to a different platform which happened to be Zendesk.

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