Import data to ServiceNow with confidence
Import data to ServiceNow easily with Help Desk Migration. Enjoy a smooth, secure, and customizable migration process with transparent pricing, expert support, and features designed to minimize downtime and maximize efficiency.
What Fields And Records Can Be Migrated to ServiceNow
HELP DESK
Agents Migration
With Help Desk Migration, you can map agents from your source platform to users (admins) in ServiceNow and vice versa to control how tickets are assigned after migration. You can map multiple agents to a single one.
Deleted and inactive agents
You can reassign tickets from deleted or inactive agents to active users (admins) on the target platform.
Company Fields:
- Name
- Description
- Domains
User Fields:
- Name
- Company
- Phone
Incident Fields:
- Subject
- Tags
- Company
- Assignment group
- Channel
- Incident State
- Priority
- Staff
- Contact
-
- Comment author
- Comment privacy
- Comment publicity
- Comment body
- Comment attachments
- Created date
- Updated date
- Closed date
- Urgency
- Due date
- Close code
- Impact
-
- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
Requested Item Fields:
- Subject
- Tags
- Company
- Assignment group
- Contact type
- State
- Priority
- Staff
- Contact
-
- Comment author
- Comment privacy
- Comment publicity
- Comment body
- Comment attachments
- Created date
- Updated date
- Closed date
- Urgency
- Due date
- Impact
Change Fields:
- Subject
- Assignment group
- Change type
- Status
- Priority
- Risk
- Description
- Attachments
- Staff
- Requester
- Notes
-
- ID
- Subject
- Description
- Staff
- Notes
- Created date
- Updated date
- Closed date
- Planning Reason
- Planning impact
- Planning rollout
- Planning backout
- Planned start date
- Planned end date
- Created date
- Updated date
- Closed date
- Close code
- Impact
Problem Fields:
- Subject
- Assignment group
- Status
- Priority
- Risk
- Description
- Attachments
- Staff
- Requester
- Notes
-
- ID
- Subject
- Description
- Staff
- Notes
- Created date
- Updated date
- Closed date
- Analysis cause
- Analysis impact
- Planning rollout
- Analysis symptoms
- Due date
- Created date
- Updated date
KNOWLEDGE BASE OBJECTS
Knowledge Base Fields:
- Name
Category Fields:
- Name
- Category
Article Fields:
- Title
- Body
- Author
- Folder
- Status
- Tags
- Attachments
CUSTOM OBJECTS
Custom objects migration
Move non-standard data—like assets, warranties, and more—into ServiceNow with full structure and relationships intact.
Migration tool
Rely on our smart, reliable migration tool to handle complex ServiceNow custom object transfers with ease.
Outsource migration
Let our experts handle the heavy lifting—perfect for complex or large-scale ServiceNow migrations.
Buy migration
Get one-time, done-for-you ServiceNow custom object migration—no subscriptions, no recurring fees.
Enterprise-Grade Support
Custom object migration backed by professional services, data validation, and expert consulting.
Why migrate to ServiceNow
Companies that trusted Help Desk Migration





Why Help Desk Migration is ideal for importing data to ServiceNow

A simple migration workflow:
Connect your source and target
Start by entering your access details to link your current help desk and your ServiceNow Instance. For ServiceNow, you’ll need the URL, username, and password.
Select and map your data
Map tickets, knowledge base articles, users, groups, and other data carefully to their ServiceNow counterparts, ensuring everything lands exactly where it should.
Run a Free Demo
Try out a test run with 20 random tickets and 20 knowledge base articles. You can repeat this demo as many times as you like, free of charge. This step also reveals the final cost of your data import to ServiceNow.
Check your data
Take a close look at the demo results — check tickets, comments, contacts, organizations, articles, and attachments. Confirm that comment authors stay intact, tickets are assigned correctly, and attachments match their tickets.
Complete the Full Migration
When you’re happy with the demo, hit Start Full Migration or schedule it for a time that suits you. Then, relax while Help Desk Migration securely imports all your data to ServiceNow.
Additional options
Add tags to newly migrated tickets
Easily tag incoming tickets to track where each ticket came from as you merge accounts, or organize data from different sources. Tags also make it simple to filter and report on imported tickets later.
Migrate the newest records first
Prioritize the most recent tickets to minimize downtime and keep your support running smoothly. This option is perfect if you’re working on a tight schedule, with limited migration hours, or want to test ServiceNow and train your team with current data.
Skip attachments
Choose to exclude attachments from all tickets or only those older than 6, 12, or 24 months. This helps you avoid unnecessary storage costs, skip outdated files, and focus your import to ServiceNow on the most relevant and recent information.
Side conversations
Preserve internal discussions, escalation threads, and private notes by migrating side conversations from Zendesk. This ensures all team collaboration and important context remain available, even after you’ve left Zendesk behind.
Call recordings
If you’re migrating from Zendesk, you can bring over call recordings as MP3 attachments or accessible links. This ensures important conversations are preserved and remain accessible in your new ServiceNow environment.
Migrate inline images as attachments
Inline images embedded in tickets or knowledge base articles can be migrated as attachments. This ensures all your visual content stays complete and accessible in ServiceNow, preserving the look and feel of your original records without any loss during the transfer.
Update cross-links
The migration tool automatically updates article links and IDs to match your new ServiceNow setup. This keeps your knowledge base articles connected, including translated versions, so users can navigate seamlessly post-migration.
Use Custom Demo
Test the migration with specific records — like tickets with attachments or sensitive data — to see exactly how your data will look and function in ServiceNow. It’s a safe way to validate unique cases before the Full Migration.
Migrate customers associated with tickets
When moving to ServiceNow, you can seamlessly transfer customers together with their associated tickets, ensuring all relationships and history remain intact.
Special features
Delta migration
Delta migration lets you keep your current platform fully operational while importing data to ServiceNow. After completing the Full Migration, it transfers only the new or updated records created during that time. This approach eliminates downtime and ensures your support team can work uninterrupted throughout the entire migration process.
Interval migration
Interval migration breaks your data transfer into several smaller batches, allowing you to import data to ServiceNow in multiple sessions scheduled at your convenience. This is perfect for handling large volumes of data without causing long service interruptions, giving you flexibility and control while minimizing impact on your daily operations.
Customizations
Got unique migration needs? We’re here to customize your import to ServiceNow just for you. For example, we can tailor your data transfer by filtering your service desk data in a different way, moving ticket events as private notes, including details linked to inactive users to keep your history intact, importing information from apps integrated with your current platform, adding extra details to your migrated data to fit your workflows perfectly, and beyond.
Start by running a Free Demo migration to see what Help Desk Migration handles automatically. If you have special requests beyond that, just reach out to our support team — we’ll work with you to make it happen.
How much does importing data to ServiceNow
with Help Desk Migration cost?
With Help Desk Migration, pricing is straightforward and transparent — there are no hidden fees or surprise charges. This clarity helps you plan your migration budget confidently and avoid unexpected expenses.
Your final cost depends on several factors: the total number of records you’re moving, any extra features or custom options you choose, and the level of support you need during the process.
The best part? You can find out your exact price by running a Free Demo migration. This trial lets you see how your data will move and shows the final cost upfront, so you know exactly what to expect before initiating data import to ServiceNow with our tool.
Your service desk data is in safe hands during import to ServiceNow

GDPR-compliant
Help Desk Migration fully respects the General Data Protection Regulation (GDPR), ensuring your personal and customer data is handled with the highest privacy standards. This means your data is processed lawfully, transparently, and with your consent, giving you peace of mind throughout the migration.
SOC 2 Type II certified
Our platform holds SOC 2 Type II certification, a trusted industry standard that proves we maintain strict controls over data security, availability, and confidentiality. This certification confirms our commitment to protecting your information against unauthorized access and ensuring reliable service.
Encrypted during transit and storage
All your data is encrypted both while it’s moving between systems and when it’s stored on our servers. This double layer of encryption makes sure that sensitive information stays secure and unreadable to anyone without proper authorization.
No third-party access
Your data is handled exclusively by Help Desk Migration’s secure systems — no external parties have access at any point. This strict control prevents unauthorized exposure and keeps your information safe from potential breaches or leaks.
- "Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. A few hiccups importing the data but they resolved quickly and were on it from start to finish. Quick support, good value and fairly priced."
View more testimonials - "Help Desk Migration helped us to migrate our data from our old support tool to Zendesk and it went smoothly. Great customer support and very reactive. I would definitely recommend it to any company who want to migrate their data into Zendesk. Huge gain of time and without data loss."
View more testimonials - "We are able to retain our data from another help desk solution. We considered starting fresh with a new help desk - and losing years of history. Fantastic support!"
View more testimonials
Don’t let data migration slow you down — turn it into
your next success story with Help Desk Migration
Experience a seamless data import to ServiceNow that’s tailored to your needs, secure, and backed by expert support. Connect with our team today and let’s build your smoothest migration yet.