1999
founded
400+
employees
USA
location
Data migrated
- Tickets
- Contacts
- Agents
- Companies
- Ticket fields
Industry: Digital cinematography
Location: Irvine, California
Type of migration: CSV to Zendesk
The challenge: RED Digital Cinema needed to migrate historical customer support data—including ~3,000 customers and ~7,000 tickets with comments—from a previous ticketing system into their existing Zendesk instance. The challenge? Their previous system lacked built-in migration capabilities, and developing a custom migration solution in-house would have been costly and time-consuming.
The solution: Rather than allocating internal web development resources for a custom migration, RED Digital Cinema turned to Help Desk Migration for an automated, cost-effective, and easy-to-use solution. With minimal personnel involvement, they efficiently cleaned and mapped their data before seamlessly transferring it to Zendesk.
The result: Thanks to Help Desk Migration, RED Digital Cinema successfully migrated their CSV data while maintaining data integrity and structure. Their team was able to access historical customer interactions in Zendesk immediately, ensuring a smooth transition with no service disruptions.
I couldn't be happier with the support I received, the ease of use with the tool, and the results of the final product.
Overall, how was your experience migrating data with us?
Overall, it was great! I was supported all the way through the process, even when I was simply trying it out, through all of our false-starts, and even the evening that we pushed the button to migrate.
I couldn't be happier with the support I received, the ease of use with the tool, and the results of the final product.
What challenge or problem has Help Desk Migration solved for you?
I needed to find a tool that could migrate ~3,000 customers and ~7,000 tickets with comments from a previous CRM/Ticketing system into our existing Zendesk instance.
The previous system was obscure enough that it didn't have any sort of out-of-the-box way to migrate, so we considered using our internal Web Development team to utilize the API of Zendesk to import the data from a CSV.
We found that the time it would take from our Web team to do a custom job would be far too expensive, especially pulling them from other jobs. The Help Desk Migration tool only required one person (myself) to clean up the data and map the fields.
The ease of use and price point made it an obvious choice for our company!
Why did you need historical data on the new platform?
We needed to be able to have a complete picture of a returning customer's previous support history, data that would have been totally lost if we couldn't migrate it over to another system.
Why should someone consider using an automatic data migration tool?
Your Web team will thank you for not taking up their time. Your company will thank you for finding a way to do it with very little personnel and financial impact. You will thank yourself for the time you saved and the peace of mind you will have knowing that all of your data was maintained and that you don't have to start all over!
Share 2-3 tips for those who also want to migrate data
Garbage in, garbage out. Make sure the data you have from the previous help center is clean. If not, you'll need to spend a good amount of time cleaning it up before migration.
Migrate at a time that your current help center is at its calmest. Inbound tickets and comments can make the process much trickier.
Take the time to do it right.
Do you have any additional comments or feedback for us?
Just a big THANK YOU!
RED Digital Cinema, a pioneer in digital cinematography, has revolutionized the industry with high-performance digital cameras. By leveraging Help Desk Migration, they ensured a seamless transition to Zendesk, reinforcing their commitment to delivering top-tier customer support.
FAQs
- Efficiency: It saved significant time and effort compared to an internal custom-built solution.
- Cost-effectiveness: It reduced financial and personnel impact.
- Simplicity: One person could manage the entire process with ease.
- Clean Your Data: Ensure your existing data is accurate and structured correctly before migration.
- Choose the Right Timing: Migrate during a low-traffic period to minimize disruptions.
- Be Thorough: Take the time to prepare and verify your data for the best results.
