The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Simple, Scalable Help Desk Migration Pricing
for Startups to Global Teams
Standard Service Package
Standard Service Package
Recommended for the one-time hard-switch migration.
Migration type: one-time hard-switch migration.
What’s included:
- Unlimited custom field migration
- Retain ticket assignment
- Preserve all essential ticket properties
- 9/5 support
- Regular SLA response time
- Skipped & failed records check and migration
- 3-day post-migration data retention
Premium Service Package
Premium Service Package
Recommended for the small and medium-sized migrations (up to 40,000 records) can be done in less than 8 hours over the weekend.
Migration type: hard switch migration with the option for a full test migration into a sandbox or a redo at no extra fee.
What’s included:
- Standard Service Package plus
- 16/5 support
- High-priority response time
- Dedicated support during weekends
- 1 Data re-migration within 5 days
- Skipped & failed records check and migration
- 5-day post-migration data retention
Signature Service Package
Recommended for medium and large migrations with over 40,000 records, especially when Target is live.
Migration type: two-phase migration with a no-downtime transfer, and the ability to pause and resume the migration process.
What’s included:
- Premium Service Package plus
- Highest priority response time
- 1 Data re-migration within 10 days
- Interval Migration
- 1 Delta Migration within 10 Days
- Skipped & failed records check and migration
- 10-day post-migration data retention
Support service plan comparison
| Features | Standard | Premium | Signature |
|---|---|---|---|
| Unlimited custom field migration with no restrictions | |||
| Retain ticket assignment throughout the migration. | |||
| Preserve all essential ticket properties, including status, priority, and more. | |||
| Support during SLA business hours via email, phone & live chat | 9/5 | 16/5 with extended support hours | 16/5 with extended support hours |
| Weekend support | 10 AM–12 PM, 6 PM–8 PM | 10 AM–12 PM, 6 PM–8 PM | |
| 1 Data re-migration | within 5 days after migration completion | within 10 days after migration completion | |
| Regular SLA response time | 24 hours on business days | 8 business hours | 4 business hours |
| Skipped & failed records check and migration | |||
| Data retention period | 3 days | 5 days | 10 days |
| Interval Migration: to pause and resume your migration as needed. | |||
| 1 Delta Migration within 10 Days to update any changes made since the initial migration. | |||
| Access to self-help resources and video tutorials |
How Does Pricing Work?
Number of records
The migration cost depends on the number of records (tickets, agents, groups, companies, etc.) you want to move to a new platform.
Additional Options
Supercharge your help desk change with additional options to enhance your data migration.
Customizations
Filter your data, adjust the migration process, and match data fields the way you want.
How to Estimate the Help Desk Migration Price?
Automated data migration saves you time, effort, and costs. Help Desk Migration ensures transparent pricing where the price depends on the number of records you want to transfer. Run a free Demo to test the Wizard and learn how much your migration will cost.
Why Do Companies Around the World Choose Help Desk Migration?
-67%
Migration costs
+50%
Faster data transfer
10+
Recommended by help desk vendors
Gauthier Escorbiac Supervisor of Customer Service at Thule group
Help Desk Migration Pricing FAQs
Just a heads up on the types of records we deal with:
- Help Desk Records - includes info on Agents, Groups, Contacts, Companies, and Tickets.
- Knowledge Base Records - involves Articles, Categories, and Folders.
Attachments, Comments, and Notes aren't counted as separate records.
If you're considering the Free Data migration, we'll calculate the total records and provide an estimated price for the Full Data migration, neatly broken down by type.
You get 20 tickets and 20 knowledge base articles transferred to check:
- How they look on your destination help desk;
- What migration options you need;
- Whether your migration settings need some changes.
With Help Desk Migration, you choose the data for migration and pay only for those records. If you need to filter data and leave some tickers behind, adjust the migration process to your requirements, or do some customization work, you can buy these options separately.
The pricing is detailed and transparent. You choose the extra customizations or support offering to meet your specific requirements without overpaying.
