The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Simple, Scalable Help Desk Migration Pricing
for Startups to Global Teams
Save time, effort, and budget with automated data migration. At Help Desk Migration, our transparent pricing adjusts to the number of records you choose to transfer. Try a free Demo to see the Migration Wizard in action and get a clear view of your costs upfront.
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All your records
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Optional
Options
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Optional
Service Packages
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Optional
Custom work
- =
- Migration cost
Service Packages
- Unlimited custom field migration
- Retain ticket assignment
- Preserve all essential ticket properties
- 9/5 support
- Regular SLA response time
- Skipped & failed records check and migration
- 3-day post-migration data retention
- Standard Package plus
- 16/5 support
- High-priority response time
- Dedicated support during weekends
- 1 Data re-migration within 5 days
- Skipped & failed records check and migration
- 5-day post-migration data retention
Signature Package
For large migrations with complex setups and specific requirements.
- Premium Package plus
- Highest priority response time
- 1 Data re-migration within 10 days
- Interval Migration
- 1 Delta Migration within 10 Days
- Skipped & failed records check and migration
- 10-day post-migration data retention
Migration Options
Enhance your migration experience with one-click options designed for flexibility and control. Each option is simple to apply:
Custom Work
Some customer requests may require custom solutions to meet unique needs. Commonly requested customizations include:
- Add new tags to tickets
- Migrate inline images as attachments
- Transfer call recordings as ticket attachments
- Exclude ticket attachments
- Run a demo with custom data
- Migrate side conversations
- Move the newest records first
- Migrate articles in multiple language versions
- Update cross-linking in articles
- Advanced filtering by multiple conditions
- Migrating only associated entities (contacts, companies) with tickets
- Extending data retention periods
- Importing additional records (e.g., service requests) as tickets
- Importing field data as private comments
- Migrating field values as tags
- Bulk migrations
- And much more
Availability of options may vary depending on the platforms involved.
We're here to help tailor the migration to your specific requirements.
Migration Options
Enhance your migration experience with one-click options designed for flexibility and control. Each option is simple to apply:
- Add new tags to tickets
- Migrate inline images as attachments
- Transfer call recordings as ticket attachments
- Exclude ticket attachments
- Run a demo with custom data
- Migrate side conversations
- Move the newest records first
- Migrate articles in multiple language versions
- Update cross-linking in articles
Availability of options may vary depending on the platforms involved.
Custom Work
Some customer requests may require custom solutions to meet unique needs. Commonly requested customizations include:
- Advanced filtering by multiple conditions
- Migrating only associated entities (contacts, companies) with tickets
- Extending data retention periods
- Importing additional records (e.g., service requests) as tickets
- Importing field data as private comments
- Migrating field values as tags
- Bulk migrations
- And much more
We're here to help tailor the migration to your specific requirements.
Custom Work Included
Every migration customization you need is covered with our Concierge Service.
Migration in Any Region
Run your migration in any available AWS region to stay fully compliant with local regulations.
Extended Data Retention
Enjoy a 30-day retention period, perfect for thorough testing and migration to your dev environment.
Migration to Dev for POC
Run unlimited migrations to your dev environment for testing, then smoothly transition to production.
Why Do Companies Around the World Choose Help Desk Migration?
-67%
Migration costs
+50%
Faster data transfer
10+
Recommended by help desk vendors
Gauthier Escorbiac Supervisor of Customer Service at Thule group
Choose the ideal package tailored to your needs
| Features | Standard | Premium | Signature |
|---|---|---|---|
Unlimited Demo Migrations
| |||
Custom field migration
| |||
Preserve ticket assignees
| |||
| Preserve ticket properties | |||
| Support hours | 9/5 | 16/5 | 16/5 |
| SLA response time | 24 hours | 8 hours | 4 hours |
Data retention period
| 3 days | 5 days | 10 days |
Weekend support
| — | ||
Data remigration
| — | ||
Delta migration
| — | — | |
Interval migration
| — | — |
Help Desk Migration Pricing FAQs
Just a heads up on the types of records we deal with:
- Help Desk Records - includes info on Agents, Groups, Contacts, Companies, and Tickets.
- Knowledge Base Records - involves Articles, Categories, and Folders.
Attachments, Comments, and Notes aren't counted as separate records.
If you're considering the Free Data migration, we'll calculate the total records and provide an estimated price for the Full Data migration, neatly broken down by type.
The more records you migrate, the lower the cost per record becomes.
You get 20 tickets and 20 knowledge base articles transferred to check:
- How they look on your destination help desk;
- What migration options you need;
- Whether your migration settings need some changes.
With Help Desk Migration, you choose the data for migration and pay only for those records. If you need to filter data and leave some tickers behind, adjust the migration process to your requirements, or do some customization work, you can buy these options separately.
The pricing is detailed and transparent. You choose the extra customizations or support offering to meet your specific requirements without overpaying.
