Help Desk Migration Pricing: What Actually Drives the Cost
No two help desk, ITSM, or knowledge base migrations are identical. We tailor our process to your specific record counts, requirements, and deadlines. Below is a detailed breakdown of how data migration pricing works, what key factors influence overall costs, and how to accurately budget for a smooth transition without hidden fees.
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Migration cost
Your personalized quote.
Migration cost
Your personalized quote.
* A ballpark figure. Your exact price comes from a Free Demo Migration.
Trusted by 40,000+ companies
After receiving multiple quotes from companies to manually move our tickets from Zendesk to Jira which ranged from 60k-100k, I stumbled upon this marketplace application. It seemed a bit too good to be true, but I was successful in moving over roughly 370k tickets with all data to Jira over the course of 10 days for roughly $10k. Your cost is dependent on what level of customization you require along with the number of tickets and storage. The staff were very responsive and helpful in walking me through the process of migrating our issues from Zendesk to Jira. I highly recommend this product!
Aaron Johnson
Leader of IT Support and Operations, Lids.com
I recently was faced with the challenge of migrating from Freshdesk to Zendesk. After searching around for services to assist in the move I found Help Desk Migration. Their prices were super competitive, well under the other options on the market, and when I reached out to ask more, they were super helpful and quick to respond with any and all information I required.
Brett Jackson
VP Ops at PillDrill
They imported over 160,000 tickets for us from Desk.com to Zendesk. A few hiccups importing the data but they resolved quickly and were on it from start to finish. Quick support, good value and fairly priced.
Jason Morehouse
CEO, Co-founder at Checkfront
Migrating all of the data from HappyFox to Freshservice. Freshservice doesn't import much of anything unless you use the API, and I didn't have the time to do it myself. Why invent the wheel when this service already did all the research and programming? I found this site while doing some API research. Once I tested the demo and received the low price quote, it was evident that it would cost me much more time in man-hours to do the migration myself.
Kyle Tate
IT Manager at Renewable Energy Infrastructure Group
We sunset an older proprietary system with tickets and moved to Zendesk for ticket management. With Help Desk Migration, there was no need to figure out how to format the CSV to fit into an API ticket import was a huge time saver. The price is hard to beat and the product just works!
Rusty Rutledge
Platform Administrator at Integrity Staffing Solutions
This is one of the best experiences I have had with tools! I was able to easily migrate my Zendesk tickets to Jira. I want to keep the history of all the tickets for our customers. It's easy, support was amazing, and everything came through perfectly for a super reasonable price – makes it totally worth migrating history instead of abandoning it! I found out about Help Desk Migration on the internet. I did a test run and that proved it was a good method. Keep testing until you are happy with the result.
Caitlin Steel
VP Product Management at Leapfin
Support Package: Pick Your Level of Support And Speed
Beyond your record-count price, choose a support level — from free to enterprise-grade — that matches the size and complexity of your migration. Higher tiers add priority handling, weekend support, advanced options, and various migration scenarios.
No-downtime cut-over is included in every package.
Essential
FREEBest for a straightforward, one-time switch — no tight deadline, no custom logic, and no need to keep syncing after you go live.
- 9/5 support on weekdays via email, phone & chat
- 3 calendar days of data retention ⓘ
- SLA response time within 24 hours
- Skipped & failed records check and migration
- 1 Data re-migration within 3 days ⓘ
USED BY
Advanced
Best for time-sensitive, one-time migrations — for moves with a firm deadline or a weekend cutover.
- 16/5 support and 4 hours on weekends via email, phone & chat
- 5 calendar days of data retention ⓘ
- SLA response time within 24 hours
- Skipped & failed records check and migration
- 1 Data re-migration within 5 days ⓘ
- 3 Expert-led migration calls
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Premium
For complex, staged migrations where data keeps changing — later updates are synced after the main move, so nothing gets lost.
- 16/5 support and 4 hours on weekends via email, phone & chat
- 10 calendar days of data retention ⓘ
- Highest priority response time
- Skipped & failed records check and migration
- 1 Data re-migration within 10 days ⓘ
- 5 Expert-led migration calls
- 1 Delta migration within 10 days ⓘ
- Interval migration ⓘ
- Multi-thread migration ⓘ
- Security & Compliance Requests and Assessments ⓘ
USED BY
Enterprise
For organizations needing a dedicated team, custom SLAs, and a fully managed migration.
- 16/5 support and 4 hours on weekends via email, phone & chat
- 10 calendar days of data retention ⓘ
- Highest priority response time
- Skipped & failed records check and migration
- 1 Data re-migration within 10 days ⓘ
- Expert-led migration calls
- 1 Delta migration within 10 days ⓘ
- Interval migration ⓘ
- Multi-thread migration ⓘ
- Security & Compliance Requests and Assessments ⓘ
- Concierge Services ⓘ
- Dedicated support managers and engineering team assigned exclusively to your project
- Custom migration scenarios to your company's demand
- Option for a private cloud migration ⓘ
USED BY
Out-of-the-Box Migration Options
Tight deadline? A specific requirement your team can't skip? After 60,000+ migrations, we've seen the situations that trip teams up, and we keep turning the requests into one-click options you can switch on right in the Migration Wizard. Each one handles a common need without custom work or a support ticket. We add new options regularly, so the default help desk, ITSM, or KB migration covers more of what real projects need over time, and you only turn on the ones that apply to you. Here's what's available:
| Option | What it does | Price |
|---|---|---|
| Advanced filtering by multiple conditions | Migrate only the records that match a precise, multi-condition rule set. | Free |
| Migrate inline images as attachments | Keep screenshots visible when the target platform doesn't support inline images. | Quote |
| Transfer call recordings | Bring call history over for compliance and training. | Quote |
| Skip attachments | Skip files you don't need to move faster and save storage. | Quote |
| Select records for Demo | Test the exact tickets and articles you pick before the full move. | Free |
| Migrate side conversations | Keep internal threads as private comments. | Quote |
| Migrate the newest records first | Migrate newest to oldest so agents work live tickets from day one. | Quote |
| Migrate content translations | Bring every translation across, tied to the same article. | Quote |
| Update cross-links between articles | Auto-fix internal article links so nothing breaks after the move. | Quote |
| Migrate contacts/companies associated with tickets | Move only the contacts and companies tied to tickets. | Quote |
| Update existing records on Target | Overwrite matching contacts and organizations with source data. | Quote |
| Extend data retention period | Add days to your retention window to validate at your own pace. | Quote |
| Migrate time entries | Keep agent time-tracking records for billing and reporting. | Quote |
| Migrate linked issues | Preserve ticket-to-issue relationships, like Jira links. | Quote |
| Retain multi-company contact associations | Keep contacts linked to all their companies. | Quote |
Availability of options may vary depending on the platforms involved.
Customization
Some migrations don't fit the standard options — and that's exactly what our team is here for. When your data has non-standard structures, unique field logic, or requirements the one-click options can't cover, we build a custom solution to move it the way you need. Tell us what you're working with, and we'll tailor the migration to fit.
| Possible customization | What it does | Price |
|---|---|---|
| Importing additional records as tickets | Map non-standard record types (e.g. service requests) into tickets on the target. | Quote |
| Migrating field values as tags | Turn selected field values into searchable tags on the target platform. | Quote |
| Importing custom field data as private comments | Preserve legacy custom-field data as internal, private notes on each ticket. | Quote |
| Have anything more specific? | Let’s talk |
Help Desk Professional Services
For businesses seeking a seamless, hands-off migration experience, our Help Desk Professional Services offer expert-managed data transfers across platforms like Zendesk, Freshdesk, Freshservice, and Intercom.
With our Professional Services, you'll be assisted with
Book a CallHelp Desk Implementation
Full setup and configuration of your help desk platform, tailored to your business workflows.
Audit and Analysis
Comprehensive review of your current setup, identifying areas for improvement and recommending optimizations.
Custom Integrations Development
Connect your help desk with other tools and systems to streamline workflows and unify customer data.
Training
Role-based sessions for administrators and agents, covering platform features, best practices, and advanced functionality to ensure your team uses the system effectively.
Help Desk Migration Pricing FAQs
Just a heads-up on what we count:
- Help Desk Records — Agents, Contacts, Companies, Tickets, and ticket-like entities like conversations, incidents, problems, requests, changes.
- Knowledge Base Records — Articles, Categories, and Folders.
Attachments, comments, and notes are never counted as separate records — migrating them doesn't add to your price.
If you run a Free Demo Migration, we'll count your total records and break the estimated Full Migration price down by type.
Pricing is not linear — the more you migrate, the less you pay per record. A basic migration with no custom options on the Essential plan runs $100 for 1,000 records, but 10,000 records under the same conditions cost just $514. The bigger the migration, the lower the per-record cost.
Your price depends on a handful of factors:
- Number of records on your Source platform (tickets, contacts, companies, agents, groups)
- Knowledge base content (articles, categories, folders)
- Your Source and Target platforms
- Any out-of-the-box options you select
- The support plan you choose — Essential, Advanced, Premium, or Enterprise
- Whether custom development work is needed
None of these scale linearly — larger migrations cost less per record. For the full breakdown, see our billing & pricing guide. The fastest way to see your real number is to run a Free Demo Migration.
Per record — not per agent, seat, or user. A "record" covers help desk records, knowledge base records, and business rules, so you're paying for the data you move, not for how many people are on your team. That's different from most help desk platforms' per-seat subscription pricing, and it means your migration cost doesn't change if you add or remove agents later.
Every migration starts with a Free, Unlimited Demo Migration — 20 tickets and 20 knowledge base articles transferred so you can check:
- How your data looks on the destination platform
- Which migration options you actually need
- Whether your migration settings need adjusting
Run it as many times as you like before committing to a Full Migration.
You choose exactly what gets migrated and pay only for that. A few ways to manage cost:
- Filter your data — leave out tickets or records you don't need
- Pick the right support plan — Essential is free; choose Advance if you need faster SLAs, weekend coverage, or Premium when you need a Delta/Interval Migration
- Add options individually — one-click options and custom work are priced separately, so you're never paying for something you didn't ask for
Pricing stays transparent throughout — no bundled extras, no surprise line items.
One-time payment. There's no app fee, no recurring subscription, and no hidden costs — you pay for the migration itself. If you run multiple migrations, each is billed separately. Run a Free Demo Migration first to test the process before you pay for anything.
Credit card (Visa, Mastercard, Maestro, Amex, JCB, Discover), PayPal, or wire transfer — processed through our payment partner, PayProGlobal. Wire transfers can take up to 10 days to clear, so plan ahead if that's your preferred method; you can start the migration once payment is confirmed.
Because every migration is different — the final cost depends on your record count, platform complexity, and any customizations you need, so a single fixed number here wouldn't be accurate for most visitors.
Instead of estimates, we offer a Free Demo Migration. Once it's done, the Migration Wizard automatically counts your records and gives you a precise, itemized price — no guesswork. Start your Free Demo Migration to see your real number.
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