Intercom to HubSpot Service Hub data migration done simply
Encrypted communications, safe servers, latest authorization methods
Automated method, no operations time-out, avoiding any workflow drops
Flexible pricing to deliver an opportunity + charge balance
Companies across different niches rely on our solution
Success Story
Automated Intercom to HubSpot Service Hub Migration for OFFICERS with Help Desk Migration
Intercom → HubSpot Service Hub | IT Services and IT Consulting
Challenge:
OFFICERS needed to perform a complex migration from Intercom conversations to Hubspot Tickets.
Solution:
Automated migration with customizations: tags in a custom field, updating contact and company fields, and Standard support plan.
Result:
The company migrated their data to HubSpot Service Hub.
"Help Desk Migration should be your go-to platform if you need to migrate Conversations or Tickets history."
We are CRM integrators and specialists of HubSpot and Zendesk®. It means we set up and customize these tools according to our customer’s needs.
From understanding their challenges to end-user training and long-term support, we support our clients throughout their CRM projects.
We also help our customers keep a consistent tech stack by integrating HubSpot and Zendesk® into their existing tools.
Finally, if customers switch from another tool to HubSpot or Zendesk®, we make sure they get the legacy data in their new Saas. A tool like Help Desk Migration helps us a lot to perform such migrations.
We really appreciated our experience using Help Desk Migration because:
- you save a lot of time compared with an export/import process or with creating a script to use APIs on your own
- it is no-code and very user-friendly
- it is possible to ask for customization if the standard settings do not cover specific or advanced requirements
- due to the large variety of platforms (source and target), Help Desk Migration can be used to perform the migration in most of our projects
One of our customers was switching from Intercom to HubSpot (Service Hub), and the data migration was part of the service offered by OFFICERS. The native data sync between Intercom and HubSpot was already running, so Intercom conversations were already logged upon HubSpot Contact records as “Intercom activities.” However:
- the format was not so great (paragraphs without line breaks)
- it was impossible to differentiate a message from an internal note
- and above all, these activities could only be associated with Contacts (not with Companies nor Tickets)
As Tickets were to be the new object to track the customers’ requests in HubSpot, it was necessary to have the Intercom conversations logged upon Ticket records and these Tickets associated with the right Contacts and Companies.
That’s where we looked at Help Desk Migration to perform this complex migration from Intercom conversations to HubSpot Tickets.
- The messages
- The fields (standard AND custom, e.g., the Contacts’ User ID)
- The conversation tags that were used in Intercom to categorize the conversation priority or category
Some data is just impossible to get from an export, in particular the activities (like messages) associated with a Contact or a Company. To get them in your target platform, you have two options left:
- transfer data through APIs -> that requires developer skills and usually a lot of time
- use an automated data migration tool like Help Desk Migration 🙂
On the HubSpot apps marketplace, with keyword Intercom migration. One of our team members had already tried the tool on a Zendesk® project that did not go through at the end.
The free and unlimited migration demos are really useful: they helped identify what did or did not work.
As the standard migration settings from Intercom were quite limited (missing fields, issues with tags, creating new Contacts and Company records but not updating existing ones), we were really happy to get in touch with the excellent support team that suggested some customizations. All the issues were solved with these customizations.
We also use Trujay, but they are less focused on customer service systems (they don’t do Intercom migrations, for example).
Help Desk migration should be your go-to platform if you need to migrate Conversations or Tickets history.
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your transition by evaluating Source data, workflows, and apps. Evaluate data cleansing and field mapping to the Target. Create a transfer strategy, that encompasses the timeline and support reps training.
Security and Compliance Review
Confirm data complies with security protocols. Grant permissions and access settings to secure the transition.
Migration
Data Mapping and Customization
Connect data fields amid the Source and Target. Select pre-built custom capabilities from the menu or request particular tailored adjustments for the record transmit.
Demo Migration
Start a trial Demo to check how the replication tool operates. Examine outcomes and change settings as necessary.
Data Verification
Ensure all transmitted records in the Target is genuine, fully captured, and appropriately structured.
Full Data Migration
Move all chosen records, embracing tickets, contacts, attachments, and associated information.
Delta Migration
Catch any fresh or updated records that tweaked at the time of the Full data transfer.
Interval Migration*
Data transfer can be halted and restarted to cohere your outline, with zero interruption. You can stop up to five instances for five days each, arranged by our sales squad during business hours.
Post-Migration Phase
Go Live
Roll out the Target for all customer service agents. Disable the Source if required and save data backups.
What Types of Records Can You Import from Intercom to HubSpot Service Hub ?
With our Migration Wizard, you can smoothly import and export big amount of diverse records entities to or from Intercom to HubSpot Service Hub. Review the details of entities you can import or export implementing automated service without extra assistance from tech experts.
Do you have specific Intercom to HubSpot Service Hub import demands?
Let's discuss your requirements for a nonstandard data migration.
| Intercom objects | Hubspot Service Hub objects | |
|---|---|---|
| Help desk | ||
| Admins | Users | |
| Companies | Companies | |
| Users and leads | Contacts | |
| Tickets | Tickets | |
Why transfer with Help Desk Migration?
-
No downtime
Migrate data without disruption - preserve workflows operational and serve customers without hassle. -
Enhanced efficiency
Seamlessly migrate data and configure predefined and tailored fields with the out-of-box Migration Wizard. -
Easy ticket migration
The Migration Wizard imports tickets and all related data, ensuring the data structure unchanged on the Target. -
Always here for you
Our support agents is equipped to guide you using chat, email, or phone. -
Detailed movement framework
Managers will create a detailed plan for data import, providing a seamless process and safe records. -
Custom options available
Choose automated options or ask for specific adjustments, and we'll guarantee your data is preserved.
How Intercom to HubSpot Service Hub Data Migration Flows
Our automated migration solution lets you import and export records in a few simple actions. However, if you have unique needs or a special data structure, feel free to go with a custom mode.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your Intercom to HubSpot Service Hub Move
with These Features
Have a tailored data transfer experience that reconciles your business preferences. The Help Desk Migration service provides functions to empower you to achieve your help desk records movement in the automated and secure approach.
-
Bypass attachments
Does your destination support service platform offer small data storage? Bypass attachments, specially if your historical support service data drop none of its value without them. The migration time will scale down remarkably.
-
Take a look our Demo with custom records by copying 20 entities
Avoid any guessing. Make sure you understand thoroughly how the entities look like at the end of you’ve copied them. Help Desk Migration’s Demo with custom data lets you pick 20 entities for a test import.
-
Transfer newest records first
Choose this option to import your newest records in a chronological order, from most recent to oldest. The option applies exclusively to Full Migration.
Don’t allow data migration to lead away you from your goals
Our automated migration service provides a productive app, whether you’re importing your help desk operations from Intercom to HubSpot Service Hub. With just a few clicks, your help desk system will be up and running on a targeted solution — no need to accept any interruption!
Data import with confidence
Our Migration Wizard ensures your support service data is safe throughout the import process. To guarantee the highest guard of your records whether they are in migration or at rest, we use established procedures. These contain conducting constant security analysis, reserving our servers protected, obeying diverse commands, and more.
Choose the migration service that clients recommend
With numerous successful migrations performed by us, Help Desk migration service has gained lots of service-associated awards and favorable reviews. What’s more, we keep improving. Help Desk Migration team proceed to get better our solution and move forward useful functioning to take care of we’re involving nearly all of your import and export needs.
Apply clear mapping to deal with all your needs
Our service will spare you from copy pasting records or setting absent record types amidst Intercom to HubSpot Service Hub migration. Our service allows you map data fields and modify your data import and export. This will retain the starting system of your data with no effort on your side.
Select a convenient time for data import
Begin by the help desk data import anytime it fits into your business processes. Begin by importing historical records and then set up the Delta migration option to import your freshly updated records. Then, relax and allow our solution do the rest.
Talk to our proficient support agents
Don't fret about having issues whilst doing your Supported Platform data import. Help Desk Migration customer support team is up for it to guide you with any issues. With lots of successful data import and export involvement, they can find an answer to any issue associated with your support service data migration or even arrange help along the entire migration.
Your Help Desk Data Import is Protected at Each Stage
Employing Help Desk Migration service, you’ll never have to worry about safety of business records. We commit to the up-to-date standards, set proper updates, and invariably test all systems.
We apply a stringent two-factor access policy
Help Desk Migration Wizard secured your records from unauthorized accessing with 2FA authentication. Additionally, your agents can only export Intercom data if they got admin rights. United, these safety measures avoid the risk of information leakage.
We apply 3-layer
Help Desk Migration provides three levels of records security. At the physical level, we defense our hosting equipment from logical and physical attacks. At the app level, we cease any unsanctioned log in to your business records on our service. And, finally, on the network level, we secure our networks against cyber abuse.
Follow security fundamentals
Help Desk Migration commits to top security levels, providing maximum security for your business data. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other crucial data protection principles. And our extensive compliance set is getting expanded.
How much does Intercom to HubSpot Service Hub data migration cost?
How much will you need to invest in the switch from Intercom to HubSpot Service Hub? The price will mostly lean on the business data volume you want to move, the complexity of your demands, and the options you’ll choose or custom work you’ll request. Set a Free Demo to check the Migration Wizard work and find out how much your migration will cost.
Feedback inspires us improve our tool: Several thoughts from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Find out the way to prepare for HubSpot Service Hub data migration
Prepare for HubSpot Service Hub data migration by checking an in-depth step-by-step guide
Managing customer interactions well isn’t just important—it’s essential. And when your data is scattered across multiple sources, things get messy fast. That’s where Help Desk Migration’s latest enhancement comes in.
Now, you can migrate both tickets and conversations from HubSpot Service Hub and Intercom into a single, unified ticket entity on your new platform. No more disconnected records. No more chaos. Just a clean, structured migration that keeps everything in place.
Your team gets a complete history of support interactions, improved workflows, and better customer insights—right from the start. Everything stays linked, organized, and easy to access.
Want to see how it works? Start your free today and experience how effortless ticket and conversation transfers can be.
All-packed Intercom to HubSpot Service Hub Migration in a Couple Clicks
Import your records from Intercom to HubSpot Service Hub conveniently and without disordering your utmost aim of setting right your customers’ concerns.
Find out more tips and tricks about data import
Interested to learn more? Our blog constantly updates information on support service enhancement and help desk business data import and export. Check it out!
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