Intercom data import, export, and merging

Effortless data import to Intercom — fast & automated migration

Import data to Intercom without disrupting your workflows. Whether it’s contacts, tickets, attachments, knowledge base articles complete with links and translations, or call recordings, our automated solution ensures everything moves fast, securely, and accurately.

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Help Desk Migration is an automated service that helps you transfer customer service data to and from help desk platforms — no coding, no manual copying. When migrating to Intercom, we move your data safely, quickly, and accurately — whether it’s tickets, contacts, knowledge base articles, or custom fields. You get a streamlined, hands-off experience that doesn’t interrupt your daily operations.

You can import just about everything, like tickets, contacts and companies, knowledge base articles (including translations), ticket tags, custom fields, agent data, and more. Not sure if something’s supported? Run a Free Demo or reach out to our support team.

No, your team can keep working in your current help desk during the migration. Features like Delta migration and tagging of imported records make it easy to keep track of new and old data without any confusion or downtime.

Switching Intercom workspaces across regions? We’ve got you. Our tool supports Intercom-to-Intercom migrations, including moves between EU and US data centers. Your data is transferred securely, with full respect for Intercom's data localization policies.

Yes. Whether you’re backing up data, consolidating records, or preparing to move away from Intercom, we help you export tickets, contacts, and help center content in a structured, accessible format. You’re always in control of your data.

During setup, you’ll match your source fields (like custom fields, tags, or contact info) to their destination fields in Intercom. You’ll see a visual layout of the mappings before anything runs — so there are no surprises.

Absolutely. You can apply a custom tag (e.g., migrated_2025) to all imported tickets. This keeps them easy to identify, filter, and manage in Intercom — especially useful if you're running Delta migration or continuing support activities during the move.

Pricing is based on the number of records you're migrating, any extra features (like Delta or Interval migration), and the support level you choose. There are no hidden fees — and you can see the exact cost by running a Free Demo.

Yes. We migrate help center articles complete with: Inline images (moved as attachments), internal and external links, multilingual content and translations.

You can enable an additional migration option to automatically update all internal links between articles. Help Desk Migration rewrites each cross-link to match Intercom’s structure, ensuring that all references point to the correct articles in your new help center — no manual edits needed.

Yes. We migrate help center articles complete with: inline images, internal and external links, multilingual content and translations. Everything is migrated to Intercom just as your team expects to see it.

We take care of that for you. All internal links between articles are automatically updated to match the new Intercom URLs — no need for manual editing post-migration. It’s all about saving you hours of cleanup.

Yes, Help Desk Migration allows you to map and transfer custom fields for organizations, contacts, and tickets, ensuring your data structure is preserved in Intercom.

Why migrate to Intercom

  • Real-time customer engagement

    Intercom’s live chat lets you connect instantly with customers, turning support into a dynamic conversation rather than a slow ticket process.

  • AI-powered automation

    With its advanced AI chatbot powered by GPT-4, Intercom handles routine questions automatically, freeing your team to focus on complex issues.

  • Proactive support messaging

    Intercom can send targeted, contextual messages to onboard, educate, or notify customers before they even ask for help, reducing the number of support tickets.

  • Multichannel communication

    Manage conversations across live chat, email, social media, and in-app messaging — all from one platform. With Intercom, you never miss a customer message, no matter where it comes from.

  • Customer segmentation

    Intercom lets you segment users by behavior, demographics, or lifecycle stage, enabling personalized communication that resonates and drives engagement.

  • In-app product tours

    Guide new users with interactive product tours right inside your app or website, facilitating onboarding without extra manual effort.

  • Robust knowledge base automation

    Intercom’s AI suggests relevant help articles automatically during chats, empowering customers to self-serve and reducing the load on your support team.

  • Seamless integration ecosystem

    Intercom integrates smoothly with popular tools like Slack, Salesforce, and Shopify, making it easy to connect your support with sales, marketing, and development workflows.

  • Scalable for growing teams

    Whether you’re a startup or an enterprise, Intercom scales with you, offering flexible plans and features that grow alongside your business needs.

  • Unified AI-powered workspace

    Intercom combines inbox, tickets, and help center into a single AI-enhanced workspace, streamlining workflows and helping your team deliver faster, smarter support.

Why Help Desk Migration is ideal for importing data to Intercom

Help Desk Migration

A simple migration workflow

1

Choose your source and target platforms

Start by entering the URLs of both your current help desk and your Intercom account. This connection sets the stage for a smooth data transfer, linking where your data lives now to where it’s headed.

2

Select and map your data

Next, decide exactly what you want to move: tickets, attachments, call recordings, images, fields, or knowledge base articles. Then, map these data points so everything lands in the right place within Intercom, preserving your workflow’s structure.

3

Run a demo migration

Try a Free Demo migration that transfers 20 random tickets and 20 knowledge base articles. This test run shows you how your data will appear in Intercom and provides a clear cost estimate before the Full Migration.

4

Verify your data

After the demo, review the migrated records carefully. Check which items moved successfully and which didn’t. Repeat the demo as many times as needed until you’re confident everything transfers perfectly.

5

Perform the Full Migration

Once you’re happy with the demo results, schedule the Full Migration at a time that suits your team. Then sit back and watch all your data move seamlessly to Intercom, ready for you to use without disruption.

Help Desk Migration — a solution trusted by teams that imported data to Intercom

Assignr Estateguru Stately Roodfluwell Officers

Additional Options

Add tags to newly migrated tickets

Worried about mixing up new and old tickets after migration? With this option, all newly imported tickets will be tagged so you can easily distinguish them from existing ones. This means you can keep using your help desk during the migration without any confusion, ensuring a smooth workflow from start to finish.

How it works

Migrate the newest records first

Get a head start with your most recent tickets. By choosing to migrate the newest records first, you can immediately start working on the latest customer requests while the rest of your data is still moving. This keeps your team productive and ensures no ticket is left waiting.

How it works

Skip attachments

If you don’t need every file, skip migrating attachments to speed up the process and save on costs. Attachments can slow things down and aren’t always necessary. With this option, you’ll transfer only what matters most, making your migration faster and more efficient.

How it works

Migrate side conversations

Switching from Zendesk? Don’t leave important discussions behind! Even though Intercom doesn’t support side conversations, we’ll migrate them as private notes. This way, you keep all critical ticket resolution details for future reference, agent training, and seamless customer support.

How it works

Migrate call recordings

If your team used Zendesk to handle calls, you can easily bring over all your call recordings during migration. No need for extra manual steps — your call history will be safely transferred along with your tickets, ensuring you have a complete communication record on your new platform.

How it works

Migrate inline images as attachments

Customer support often involves screenshots and photos. With this feature, all inline images — whether sent by customers or agents — are imported as attachments. You’ll have a complete record of every interaction, making it easier to understand and resolve issues.

How it works

Update cross-links between articles

Manually updating links between knowledge base articles can be a huge hassle. Our service automatically updates all cross-links so they point to the correct Intercom articles. This saves you hours of work and ensures your users always find the right information fast.

How it works

Migrate content translations

If your knowledge base serves a global audience, there’s no need to migrate each language version separately. We’ll transfer all translated content in one go, so your multilingual support is ready to go and accessible to every customer right after migration.

How it works

Use Custom Demo

Want to see exactly what your data will look like in Intercom? Try our Custom Demo. You can handpick 20 tickets and 20 knowledge base articles to migrate as a sample, giving you confidence and clarity before committing to the Full Migration.

How it works

Special Features

DELTA MIGRATION

Delta migration lets you keep working on your current platform while we handle the move. Once the full migration is done, this feature automatically transfers any new or updated tickets, so you never miss a thing. It saves you from repeating the process or running manual updates, making your transition effortless and worry-free.

INTERVAL MIGRATION

With Interval migration, large data sets are broken into smaller chunks and moved in stages at times that suit your schedule. This approach keeps your support team fully operational without long interruptions, letting you upgrade smoothly while maintaining excellent customer service throughout the process.

CUSTOMIZATIONS

If your data import to Intercom needs go beyond the standard automated flow, don’t worry — Help Desk Migration has you covered. Our expert team can tailor the process to fit your unique requirements, whether it’s filtering specific data, moving records to different fields, duplicating information, or migrating change and problem objects as tickets.

Simply run a Free Demo to see what’s included, and if you need more, just reach out to our support team for personalized assistance.

Intercom Professional Services

A successful Intercom setup goes far beyond installing a chat widget—it’s about creating seamless customer journeys that boost engagement and efficiency. At Help Desk Migration, we deliver full-cycle Intercom professional services: from first-time implementation and configuration to advanced automation, integrations, and team training. Our experts ensure Intercom works the way your business and support processes do.

What Our Professional Services Include

Intercom Setup & Configuration

We configure Intercom to fit your workflows and customer engagement strategy, including:

  • Designing inboxes, conversation routing, and ticket assignment rules
  • Setting up chatbots, automated messages, and targeted campaigns
  • Customizing tags, macros, and SLAs for faster resolution
  • Creating knowledge base structures for better self-service

Process Review & Optimization

Our consultants analyze your current Intercom usage and provide hands-on recommendations to:

  • Streamline workflows and reduce response times
  • Enhance customer satisfaction through automation
  • Align Intercom setup with industry best practices

Integrations & Ecosystem Setup

We connect Intercom with the tools your team relies on—CRM, marketing platforms, project management apps, and analytics tools—for a 360° customer view and less manual switching.

Role-Specific Training

We help every role in your team make the most of Intercom:

  • Admins – Platform configuration, automation, and integration management
  • Agents – Conversation handling, macros, and inbox collaboration
  • Managers – Performance tracking, analytics, and customer insights

Intercom AI Enablement

Leverage Intercom’s AI tools to resolve repetitive queries, power self-service, and deliver smarter, faster customer support.

Intercom Professional
Service Sessions

Our practical, interactive sessions help your team adopt Intercom with confidence:

  • Admin Training (~1.5 hours):
    Setup, automation, and customization best practices
  • Agent Training (~1.5 hours):
    Efficient conversation handling and collaboration
  • AI Bot Training (~30 minutes):
    Deploy and optimize Intercom’s AI assistant
  • Analytics & Reporting (~1.5 hours):
    Build dashboards, track KPIs, and analyze trends
  • Interactive Q&A (~1.5 hours):
    Tailored answers to your team’s unique challenges

Let’s discuss!

Help Desk Migration is a safe beacon for your data during your import to Intercom

Security and Compliance

GDPR-compliant

We strictly follow GDPR guidelines to protect your personal data and privacy. Information is handled with the highest respect and transparency, giving you confidence that your data meets all European privacy standards throughout the migration process.

SOC 2 Types II and III certified

Our SOC 2 Types II and III certification proves we maintain top-notch security controls and operational excellence. This rigorous audit ensures your data is handled safely, reliably, and with full accountability, so you can trust us to protect your information every step of the way.

Encrypted during transit and storage

Your data is always shielded with strong encryption, whether it’s moving between platforms or resting on our servers. This encryption acts like a secure lock, preventing unauthorized access and keeping your sensitive information safe and private throughout the migration.

No third-party access

We keep your data strictly between you and us — no outside parties ever get access. This commitment ensures your information stays confidential, reduces risks, and gives you full control and confidence in the security of your migration journey.

The cost of data import to Intercom with Help Desk Migration:
Transparent pricing that puts you in control

With Help Desk Migration, the price you pay to move your data to Intercom is fully transparent and fair. The cost depends on how many records you’re importing to Intercom, any extra features or custom tweaks you select, and the support level you choose. There are no surprise charges — just a clear, honest breakdown.

Plus, you can discover your exact cost by running a free demo migration, so you know exactly what to expect before starting.

Estimate Data Migration Cost
Help Desk Migration

Take the hassle out of importing your data to Intercom

Start your seamless migration journey with Help Desk Migration today — no downtime, no manual hassle. Have questions or need personalized guidance? Our friendly support team is just a click away, eager to help you every step of the way.

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