There are times when we hear stuff such as “We want to migrate but not now” and “We would love to migrate but guess we can wait for a little bit”, or “We have a couple of months of subscription left. It doesn't make sense to migrate now”. But you’d be surprised how flawed this kind of thinking is. There are a plethora of things that will pop-up as soon as you start “packing bags” and sure enough, you can still migrate but it will be miles harder to do so.
We understand that every company is in a different situation. But we assure you, the sooner you start, the better it will be for your company! So, here’s why you should move as soon as you can!
The Subscription Problem
First thing first, we would like to answer the subscription question, or rather, what you should do when you still have time till expiration day. Now for starters, throughout the year, you are bound to receive new tickets. Some of them will be resolved, others will be sent to the ever-increasing backlog. It's no problem to migrate them. But would you rather pay for each new ticket separately, or generate them already in the new system? See where this is going?
If you receive a lot of tickets on a weekly or monthly basis, then you might end up paying more than the cost of the unused subscription.
The price you pay for moving your new tickets may be significantly higher than the subscription fee. Or in other words, the more you postpone, the more you will have to pay later. This is a time bomb and things will only get bigger if you continue to waste time working in your old solution.
The High Season Problem
The other most common problem is connected to the high season. Most companies opt to buy yearly subscriptions as they are cheaper. These subscriptions usually expire at the end of the year, somewhere between October and December.
This means that you will have to migrate during a high season when people are on holidays buying stuff, subscribing to new services, etc. All this means that you are destined to have requests coming in. Switching to a new help desk solution during the high season is simply a trainwreck.
You should also read: Best Practices For Your Data Migration As Learned From Our Customers
But that’s not all, you also need to take into consideration the fact that your agents need to adapt to the new platform. Yes, it will take some time before your staff starts to use the new tool just as effectively as the previous one. And since your agents are still learning, they won’t be able to deliver a good service, which can hurt the brand. And don’t let us get started on how expensive reputation management services can be. The sooner you start moving, the better.
If you feel that it is time to move all your data, then don’t hesitate and start moving things. The sooner you start, the more time you will have to roll with the punches. There are many examples we can list but we feel these alone should be enough to convince you. Long story short, you either move or prolong the subscription. The choice is ultimately yours.