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How to grant HDM service access to G Suite account

Google is all about keeping you and your data safe. To protect you, it offers the opportunity to control access by blocking certain unreliable apps (that don’t use modern security standards, such as OAuth). On the other hand, you can also ‘trust’ specific apps so they can access sensitive G Suite data. If you want to migrate your data with HDM, granting access is a ‘must’, otherwise, the migration may not be possible. And that’s the subject of our today’s topic.

The process may seem a bit confusing at first, but worry not as we tried to put everything in a simple, yet informative manner.

How to give HDM service access to your Gmail account:
1. Sign in to your Google Admin console using an administrator account.
2. Straight from the Home page, go over to Security; API controls; tick Trust internal, domain-owned apps under App access control; Save changes.

api control in G Suite

3. Click Manage Google Services.

managing google services in g suite

4. Go over to the Apps tab and hit Configure new app; OAuth App Name or Client ID.

configuring new app in g suite

5. In a search field put 257009290439-6fkavtt45j8f2oj1ar1p0e415ea8ol9n.apps.googleusercontent.com and press Search. Then select Help Desk Migration, put a check to the second box, and click Select.

selecting HDM service for app configuration

connecting hdm to your g suite list

6. After that, choose Trusted (can access all Google Services) and click Configure.

trust hdm to access google services

7. You’re now ready to migrate with the Help Desk Migration service.

Note: If Help Desk Migration is already on your list of apps, go straight to Security > API control > App access control > Manage third-party app access, and change the access field to Trusted.

If you want to learn more about what scopes and access level our tool need to perform a data migration:
1) Go to Security; API Controls; App Access Control; Apps tab.
2) Click on the Help Desk Migration app.

access levels needed for hdm

3) Read Requested Services for all the insights.

HDM requested services

In case you have any questions left, feel free to contact our team. One of our best agents will go back to you and provide all the answers.

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