Australia
location
2021
founded
2-10
employees
Data migrated
- Tickets
- Contacts
- Agents
- CCs
Industry: Customer Support Consulting, Help Desk Implementations
Location: Sydney, Australia
Type of migration: Front to Zendesk
The challenge: Koda Support needed to migrate a large volume of customer service data with preserving CCs.
The solution: Automated migration with pre-built customizations
The result: The company successfully moved all needed records to Zendesk.
Help Desk Migration is a game-changer for us. Ensuring a seamless transition between help desks is a big part of what we do for our customers.
About the company
Introducing Koda Support: A multinational consulting powerhouse dedicated to revolutionizing customer-brand dynamics, invigorating employee involvement, and driving robust shareholder outcomes.
These guys will help you to forge strong support crews, amplify the support services landscape, onboarding adept team members, optimize CX solutions, foster meaningful interactions between customers, and craft strategies for recruiting support talent.
Could you tell us a little about what your company does and how you meet your customers' needs and expectations? We'd love to hear your story!
Koda partners with companies of all industries and sizes that want to improve their customer support operations by helping them select, implement and/or optimize technology like help desk solutions, self-service add-ons and more. Our focus is to deliver solutions that help our customers eliminate manual work and enable them to engage their audience and turn them into brand advocates.
We're always interested in hearing about real-life experiences using our tools. Could you share your thoughts on the Help Desk Migration service?
Help Desk Migration is a game-changer for us. Ensuring a seamless transition between help desks is a big part of what we do for our customers. Working with Help Desk Migration, we are able to deliver highly customized solutions. The team at HDM really makes it their mission to help us deliver on even the most complex of requirements.
What challenge were you hoping to overcome through the migration process?
For our customers, it means having context and history for new customer tickets at their fingertips. Not having to work off of two systems and therefore saving a lot of valuable time/resources.
What specific historical data were you looking to preserve during the transfer?
Tickets/customer conversations.
Why should someone consider using an automated data migration tool?
It makes sense from a lot of different angles: providing the best support a lot of times comes down to having the right context for an issue. Having a record of past tickets helps drive good customer support. Not to mention the ability to analyze historical trends at a macro level etc.
We're curious – how did you discover Help Desk Migration?
We're always striving to improve our services. Could you tell us which features of Help Desk Migration were most valuable to you? Have you tried any of our pre-built customization options?
Custom Field Mapping is probably the most important for us.
Have you explored other methods for migrating data? We'd love to hear your thoughts!
Yes, we’ve worked with clients who decide to migrate on their own via custom scripts. Usually us doing it via HDM seems to lead to a much quicker migration due to the availability of the technical resources not becoming a roadblock.
Do you have any advice for companies considering a data transfer to a different help desk platform? We're all ears!
Koda Support / Help Desk Migration is your best bet 🙂
