Maintaining accurate internal links is essential for a smooth knowledge base migration. The “Update Cross-Links Between Articles” option automatically fixes URLs within your articles, ensuring they point to the correct pages on your new platform.
During migration, article links often still reference the original help desk, which can confuse users and disrupt navigation. This feature updates all cross-links to match the new article locations—saving you from tedious manual editing.
This option works with popular platforms like Zendesk, Freshdesk, Intercom, and Jira Service Management. It also supports multilingual knowledge bases by updating links across all language versions, so users always access the right content.
Why should I update cross-links between articles?
- Rely on interconnected articles in their knowledge base
- Want a seamless reading experience after migration
- Manage multilingual content needing consistent cross-linking
- Prefer to automate link updates rather than fix them manually
How to update cross-links between articles?
- Open the Migration Wizard and navigate to the Options section
- Enable “Update Cross-Links Between Articles”
- Run a Free Demo Migration to preview the updated links
- Confirm the results and proceed with your Full Migration
This feature helps keep your knowledge base connected, user-friendly, and professional—no broken links or lost connections.