If your support tickets include call recordings, it’s important to keep them during migration. The “Transfer Call Recordings” option makes this easy by moving your audio files along with their associated tickets. This ensures that your full communication history stays intact.
When enabled, each call recording migrates as an audio attachment right below the ticket description in your new help desk. You can listen to these recordings anytime without switching between systems or losing context.
Why should I migrate call recordings as audio attachments?
- Uses Zendesk Voice for support calls
- Needs call recordings for training or quality control
- Must keep detailed records for compliance or audits
- Wants to avoid losing important voice data during migration
How to transfer Zendesk call recordings?
- Open the Migration Wizard
- Find the Options section and select “Transfer Call Recordings”
- Run a Free Demo Migration to preview how recordings appear
- Confirm everything looks good, then proceed with your Full Migration
By migrating call recordings as attachments, you avoid gaps in your support history. There’s no need to manually transfer files or hunt for lost audio later.
Start your Free Demo Migration today and keep your tickets and call recordings together—clear, complete, and easy to access. This helps your team maintain context and deliver better customer service on the new platform.