Use the “Migrate Newest Records First” option to keep your support operations running during Full Migration. Instead of moving data in the usual order—from oldest to newest—this automated feature flips the sequence.
The goal? Provide your team with early access to high-priority tickets so they can continue working uninterrupted, even as older records are transferred in the background.
Why should I migrate the newest records first?
- You need to maintain support during migration
- Your downtime window is short or fixed
- You want to test or train using live data
- You’re migrating a smaller volume of tickets
- You’re working within strict time or budget limits
How to move the newest records first?
- Go to the Options section in the Migration Wizard
- Check the box labeled “Migrate the newest records first”
- Run a Free Demo Migration to preview the results
- Proceed with your Full Migration once you're satisfied
By enabling this option, you make your transition smoother and more flexible. Your team can begin working in the new help desk platform as soon as the newest records are available—without waiting for the entire dataset to transfer.
It’s a simple way to minimize disruption, speed up onboarding, and maintain continuity for your support team and customers.