Intercom is more than just a chat widget; it's a handy toolkit for online businesses. Packed with tools like a help desk ticketing system, customer management features, and chatbots, it's a real lifesaver.
However, Intercom isn't flawless. Thousands of both current and potential users face significant issues:
- Billing that isn't scalable or predictable, with additional monthly charges based on the number of reached people
- Inattentive and uncaring customer service
- Glitches in email automation tools
That's why numerous businesses are always on the look out for more fitting and affordable Intercom competitors. And that's precisely why you're here, right? In this video, we discuss the top 5 competitors that might just be what you're searching for:
1. LiveChat: Set up live chat on any platform to enhance sales and customer conversations. Enjoy various reports on agent performance and customer interactions, along with a dedicated Marketplace for extensions. Pricing starts at just $16 per agent per month.
2. Zendesk: A comprehensive software solution for customer support, integrating CRM, chatbot, and additional tools. Connect seamlessly with apps, websites, and social media, while benefiting from a powerful FAQ section and a Marketplace for diverse needs. Pricing starts at $19 per agent per month.
3. Help Crunch: Deliver quality customer service with features like automated chat greetings, triggered messages, and live performance tracking. Customize to your heart's content, with pricing starting at $12 per agent per month and a 21-day free trial.
4. Live Agent: Go beyond live chat with a universal inbox system for efficient multi-departmental work. Utilize canned messages for quicker issue resolution and enjoy additional features like a cloud call center and self-service forums. It offers a free plan, and the paid plans are quite affordable and start at $15 per agent per month.
5. Freshchat: Customize your widget and engage customers across various channels. Provide instant answers with chatbots and use canned responses for speedy communication. Access extensive reports for insights into your team's performance. Budget-friendly pricing starts at $15 per agent per month.
These Intercom competitors offer a range of features to suit your customer support needs while keeping costs in check.