Looking to optimize your help desk migration? The “Skip Attachments” option helps you reduce data volume and avoid unnecessary storage costs by letting you exclude ticket attachments during transfer.
Many support platforms charge extra for file storage—or have strict data limits. With this feature, you can choose to skip attachments altogether or exclude only older ones. For example, you might decide to skip files from tickets that haven’t been updated in over 6, 12, or 24 months.
This lets you prioritize current data while leaving behind files that no longer serve your daily operations. It’s especially helpful for teams migrating years of history but only needing recent uploads.
Why should I skip attachments?
- Your new platform has storage limits or extra fees
- You want to migrate faster with smaller data loads
- Your team no longer needs outdated ticket attachments
- You prefer a cleaner, more focused ticket archive
- Open the Migration Wizard and head to the Options section
- Select “Skip Attachments” and set your exclusion preferences
- Run a Free Demo Migration to preview results
- Proceed with Full Migration once you're happy with the outcome