Make your migrated tickets easier to track and manage with the “Add Tags to Tickets” option. This automated setting allows you to assign a custom tag to every ticket transferred during migration, so you can instantly recognize and work with your imported data.
Instead of sorting through mixed records after migration, use a single tag—like migrated_data or from_projectX—to create a clear separation between new and imported tickets. It’s a simple step that adds structure and clarity to your help desk.
Why should I tag migrated tickets?
- You’re running migrations from multiple mailboxes, accounts, or platforms
- You want to filter or report only on migrated tickets
- You need to avoid triggering automations on imported records
- You’re consolidating multiple projects and want to track the origin of each ticket
- You prefer to keep your workspace organized and searchable post-migration
How to apply a tag to migrated tickets?
- Open the Options tab in the Migration Wizard
- Enable the “Add a new tag to tickets” setting
- Enter your tag of choice (e.g., migrated_2025)
- Run a Free Demo Migration to preview how it works
Once enabled, every ticket that migrates will carry the tag you specified—making it easy to segment, filter, or exclude that data in your target system.
It’s a small setting with a big impact. Try it during your demo to see how tagging improves control, transparency, and post-migration workflows.