2012
founded
2-10
employees
USA
location
Data migrated
- Emails
- Senders
- Email Attachments
- Email Replies
Industry: Apparel & Fashion
Location: White Plains, NY
Type of migration: Gmail to Re:amaze
The challenge: Littlest Prince Couture, a clothing and accessory brand for boys and dads, needed to migrate customer service emails for one of its clients. Having relied solely on traditional email for nearly seven years, the company faced the daunting task of transitioning to a dedicated help desk platform while ensuring all past customer interactions remained intact.
The solution: To simplify the migration process, Help Desk Migration implemented an automated data transfer while filtering emails by Gmail folders. This approach ensured that all necessary customer interactions were accurately imported into Re:amaze, preserving historical data and streamlining customer support operations.
The result: With the migration successfully completed, Littlest Prince’s client gained a centralized system where all past customer emails were easily accessible. This transition significantly improved efficiency, eliminating the need to manually search through multiple platforms for order and support history.
If something seems too hard or if you feel you have a unique situation, then just contact the service team with Help Desk Migration.
at Littlest Prince Couture
Tell us a bit about yourself and Littlest Prince Couture
Littlest Prince is a clothing and accessory brand for boys (and dads). I am the owner of the company.
How did you find the Help Desk Migration service? Was the process confusing?
The Help Desk Migration service was simple and easy to use to get all of our customer emails into our new help desk software.
Why did you decide to switch to a help desk?
We are actually using a help desk service for the first time! Although we have been in business for nearly 7 years and have hundreds of emails coming in each day, we were running all of our customer service interactions simply through email. It had been on our radar for a long time to switch over to an actual help desk platform (years, actually), but getting all of the data moved over into such a platform seemed so daunting that we just kept putting it off. I didn’t even know that a migration service actually existed for help desks until I finally decided that enough was enough and I needed to switch everything over no matter what.
Why did you choose to migrate data instead of starting from scratch?
We needed to migrate customer service data so that we had everything all in one place. Instead of searching through our emails for prior contacts with each customer and checking in our store for the order information and then checking our shipping platform for tracking information, we wanted one place to find everything, and that meant that all of our old customer emails and conversations needed to be included in that new platform. It wouldn’t make sense to pay for a new integrated program if we still had to manually check multiple places every time we spoke to a customer.
We needed to migrate customer service data so that we had everything all in one place. Instead of searching through our emails.
at Littlest Prince Couture
Any tips for others considering data migration?
You guys did all of the work for me, so there wasn’t much I had to do in terms of tips or tricks. The only suggestion I would have is if something seems too hard or if you feel you have a unique situation, then just contact the service team with Help Desk Migration. You were very responsive and helpful and just made everything super easy, even in my situation with the custom migration.
Recap: A Seamless Gmail to Re:amaze Migration
Littlest Prince Couture, a brand specializing in clothing and accessories for boys and dads, needed to migrate customer service emails from Gmail to Re:amaze. Having managed support solely through email for nearly seven years, the switch to a dedicated help desk felt overwhelming.
With Help Desk Migration, the process was effortless. Automated data transfer and email filtering ensured all historical customer interactions moved seamlessly into Re:amaze. The result? A centralized, more efficient support system—no more digging through emails, order records, and shipping details separately.
Owner Tamara Mauro described the experience as simple and stress-free, highlighting the team's responsiveness and expertise. Her advice? If migration feels daunting, reach out—Help Desk Migration makes it easy.
FAQs
- Offer multiple support channels – Provide live chat, email, phone, and self-service options.
- Ensure fast response times – Use AI chatbots and automation for quick resolutions.
- Personalize interactions – Use customer data to tailor responses and recommendations.
- Provide a knowledge base – Create FAQs and guides to help customers find answers independently.
- Streamline order tracking & returns – Make it easy for customers to check orders and process returns.
- Gather and act on feedback – Use surveys and reviews to improve service quality.
