Import Data to ServiceDesk Plus Using Help Desk Migration Service

If you’ve chosen to switch to ServiceDesk Plus and need to import your historical data, you will need an XLS file. Or multiple files if you have years worth of data since ServiceDesk Plus has an upload limit of 20 MB per file.

But! There’s great news that will save you time and simplify the switch between platforms. Our software engineers have been on the roll lately cause we added support for a new platform. This time it is ServiceDesk Plus, a dedicated service desk system that is designed to help companies not only track assets but have complete control of hardware health, subscription statuses, among other things.

With Help Desk Migration, you can move a wide range of entities automatically, at affordable rates. Keep reading for more details.

List of Entities Supported

We made sure that our tool is capable of moving a core set of data:

  • Tickets
  • Contacts
  • Groups
  • Agents
  • Ticket Attachments
  • Inline images
  • Both Public and Private Notes
Note that because of the technical specs of ServiceDeskPlus API, we cannot migrate the original audit fields (created at, updated at, etc.). As a workaround, we set the date when the ticket was imported to ServiceDesk Plus. The same goes for ticket replies. However, with replies, we're able to input the original date of creation and author into the body of the comment.

Migration Requirements

It doesn’t take a lot to set up your migration. You will need:

  • Credentials for the source and ServiceDesk Plus instance
  • Admin rights to run the migration
  • Groups created in ServiceDesk Plus.

Having these you may start your data migration and run the free test. If you happen to have any questions along the road, make sure to visit our help center.

Additionally, you might want to check out the “top 10 data migration mistakes you should totally avoid” article if you are doing a full-blown migration project for the first time.

Switch to ServiceDesk Plus with Ease

If you are unsure where to start or maybe need help deciding what data you won’t need, be sure to drop us a message. Our super-friendly support staff will not only help you pick the best course of action but provide the necessary technical expertise. Let’s get your data moving!

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Help Desk Migration

Automated service to migrate your data between help desk platforms without programming skills — just follow simple Migration Wizard.

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