HubSpot data import, export, and merging

Import data to HubSpot without errors or disruptions

Effortlessly import data to HubSpot Service Hub with Help Desk Migration — a solution for fast, fully automated, and error-free transfers. Migrate everything from tickets and contacts to attachments and call recordings, all with zero downtime.

OR

Here’s a List of Fields And Records You Can Import to HubSpot Service Hub

HELP DESK

Agents Migration

With Help Desk Migration, you can map agents from your source platform to users in HubSpot Service Hub and vice versa to control how tickets are assigned after migration. You can map multiple agents to a single one.

Deleted and inactive agents

You can reassign tickets from deleted or inactive agents to an active user on the target platform.

Contact Fields:

  • ID
  • Name
  • Email
  • Phone
  • Company
    • String custom fields
    • Boolean custom fields
    • Dates custom fields
    • Number custom fields

Company Fields:

  • ID
  • Name
  • Description
  • Domains
    • String custom fields
    • Boolean custom fields
    • Dates custom fields
    • Number custom fields
    • Select custom fields
    • Multi-select custom fields
    • Checkbox custom fields

Ticket Fields:

  • ID
  • Ticket name
  • Tags
  • Company
  • Group
  • Category
  • Source
  • Status
  • Priority
  • CC
  • Ticket owner
  • Contact
    • Comment author
    • Comment privacy
    • Comment publicity
    • Comment body
    • Comment attachments
    • Comment recording
    • Comment created date
  • Created date
  • Updated date
  • Closed date
  • Pipeline
    • String custom fields
    • Boolean custom fields
    • Dates custom fields
    • Number custom fields
    • Select custom fields
    • Multi-select custom fields

Conversation Fields:

  • ID
  • Subject
  • Group
  • Status
  • Staff
  • Contact
    • Comment author
    • Comment privacy
    • Comment publicity
    • Comment body
    • Comment attachments
    • Comment recording
    • Comment created date
  • Created date
  • Updated date
  • Closed date
  • Inboxes
    • String custom fields
    • Boolean custom fields
    • Dates custom fields
    • Number custom fields
    • Select custom fields
    • Multi-select custom fields

KNOWLEDGE BASE

Category Fields:

  • Name

Section Fields:

  • Name
  • Category

Article Fields:

  • Title
  • Body
  • Position
  • Author
  • Folder
  • Status
  • Tags
  • Redirects

CUSTOM OBJECTS

Custom objects migration

Move non-standard data—like assets, warranties, and more—into HubSpot with full structure and relationships intact.

Migration tool

Rely on our smart, reliable migration tool to handle complex HubSpot custom object transfers with ease.

Outsource migration

Let our experts handle the heavy lifting—perfect for complex or large-scale HubSpot migrations.

Buy migration

Get one-time, done-for-you HubSpot custom object migration—no subscriptions, no recurring fees.

Enterprise-Grade Support

Custom object migration backed by professional services, data validation, and expert consulting.

Here’s What Our Customers Usually Ask

You can migrate tickets, contacts, agents, shared teams, attachments, ticket private and public notes. Your historical data lands in HubSpot with full context, ready to go.
Yes, you’re in full control. Choose exactly what you want to bring over — whether that’s all your records or just the essentials. Apply filters, exclude specific objects, or migrate only tickets with certain statuses. Whatever your data migration strategy is, we’re here to follow it to the letter.
We support 80+ platforms, including Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, Zoho Desk, and many more.
Our intuitive mapping interface makes it easy. Simply select the fields from your source platform and match them to the corresponding fields in HubSpot. You’ll get a clear, visual overview of your mappings before the migration starts — no guesswork, no surprises. Just make sure all required fields are created in your HubSpot Service Hub beforehand, and you’re ready to test your setup with a demo migration.
Absolutely. Run a free Demo Migration with 20 random tickets and related data. You can repeat the Demo as many times as you like, adjust your settings, and preview exactly how your data will appear in HubSpot before going live.
Yes, skipping attachments is one of our smart options to make your migration faster and more cost-effective. It’s great for teams who want to prioritize critical data and avoid transferring files they don’t immediately need.
Of course. Our Free Demo instantly calculates your exact migration cost based on the number of records, selected options, and features. No hidden fees, no surprises — just transparent, upfront pricing.
You can control costs by excluding attachments, filtering out old or inactive records, or using default options instead of custom ones. Plus, you can test everything in advance with our free demo, so you only pay for what you actually need.

Why migrate to HubSpot Service Hub

  • Seamless integration with your HubSpot CRM

    Connect support with sales and marketing by bringing all your customer data together. This lets your team deliver more personalized, context-rich service without switching tools or losing information.

  • A single view for every customer interaction

    Keep emails, chats, tickets, and notes in a single, easy-to-navigate dashboard. Having access to the full context, your team will respond to every request quickly and consistently.

  • Automate repetitive tasks and ticket management

    Free up your support agents by automating ticket assignments, follow-ups, and reminders. This means less time on manual work and more time focused on helping your customers.

  • Built-in knowledge base for effortless self-service

    Empower your customers to find answers fast with a searchable, customizable knowledge base. This will reduce the amount of incoming tickets and help users solve common issues on their own, at their convenience.

  • All conversations in one collaborative inbox

    Manage emails, live chats, Facebook messages, and more from a single inbox. No more juggling between platforms — your team can respond faster and never miss a message.

  • Easy collaboration across your whole team

    Break down silos by sharing notes, tagging teammates, and looping in experts from sales or marketing. Everyone works together to solve issues and keep customers happy.

  • Collect and act on customer feedback instantly

    Send surveys and gather real-time feedback right from your help desk. Use these insights to spot trends, improve your service, and show customers that their voices matter.

  • AI and automation to boost productivity

    Let AI chatbots handle common questions and route tickets automatically. Your team can focus on complex issues while customers get instant support whenever they need it.

  • Room to grow as your business expands

    HubSpot Service Hub scales with your company. Add new users, channels, or features as your needs change without worrying about outgrowing your help desk software.

  • Real-time reporting for smarter decisions

    Track key metrics like ticket volume, response times, and customer satisfaction in real time. Use these insights to coach your team and continuously improve your support process.

Why Help Desk Migration is ideal for importing data to Hubspot Service Hub

Help Desk Migration

A simple migration workflow

1

Choose your source and target

Start by entering the URLs of your current help desk and HubSpot Service Hub accounts to link them securely for migration.

2

Select and map your data

Choose the data you want to move and match your source fields to HubSpot’s, ensuring everything lands exactly where it should.

3

Run a demo migration

Test your import to HubSpot with 20 random tickets and 20 knowledge base articles. Repeat as many times as you want — this trial run is completely free.

4

Verify your data

Check whether all your data has been transferred correctly and looks perfect. If it does, you’re ready to proceed with confidence.

5

Complete the Full Migration

Choose a convenient time for the final transfer, then sit back while Help Desk Migration is importing all your data to HubSpot smoothly and securely.

Help Desk Migration — a solution trusted by teams that imported data to HubSpot Service Hub

Morada Petplan Officers

Additional Options

Migrate the newest records first

Want to start working on the latest tickets right away? This option prioritizes migrating your most recent records first so you can jump into active cases without waiting for the entire migration to finish. It’s perfect for keeping your support workflow running smoothly.

How it works

Skip attachments

Attachments can slow down your data import to HubSpot and increase costs. By skipping them, you speed up the transfer process and reduce expenses. This option is ideal if you want a quick migration focused on essential data, leaving out bulky files that aren’t immediately needed.

How it works

Migrate side conversations

Side conversations often contain important private notes between agents. Useful when migrating from Zendesk, this option ensures those chats are preserved as private comments so your team retains full context and history for training and reference purposes.

How it works

Migrate call recordings

If your help desk doubles as a call center, migrating call recordings is crucial. This option transfers all audio files as attachments, preserving complete communication history and allowing your team to review calls directly within HubSpot Service Hub.

How it works

Migrate inline images as attachments

Visuals like screenshots, photos, and diagrams clarify customer issues. This option converts inline images into attachments during migration, keeping valuable visual information and giving your support team the full picture to resolve tickets effectively.

How it works

Use Custom Demo

Want to test migration with specific data? Choose 20 tickets and 20 articles for a personalized demo migration. This lets you see exactly how your important records will move, giving you confidence before committing to the full transfer.

How it works

Special Features

DELTA MIGRATION

You can continue using your current help desk while the data import to HubSpot runs, but any new or updated data won’t transfer automatically. Delta migration lets you easily migrate those changes afterward, ensuring your HubSpot Service Hub includes every ticket and update and keeps your support seamless and complete.

INTERVAL MIGRATION

When you have a large amount of data or can’t afford long downtime, Interval migration is a perfect choice. It breaks migration into smaller, manageable batches that run at times convenient for you. This approach keeps your help desk accessible at peak hours, even during the import, making a switch to HubSpot Service Hub smooth and stress-free.

CUSTOMIZATIONS

We understand that every business has unique needs. If your import to HubSpot requires special handling — like custom data filtering, migrating extra contact details, converting change and problem objects into tickets, or transferring info from integrated apps — we’ve got you covered.

Our team works closely with you to tailor the migration exactly how you need it, ensuring a smooth, fast, and hassle-free transition to HubSpot Service Hub. No matter your requirements, we’re here to make your data move effortless and perfectly suited to your workflow.

Why it’s safe to use Help Desk Migration for your import to HubSpot

Security and Compliance

GDPR-compliant

Help Desk Migration fully respects your privacy by following GDPR rules. Your data is handled with top security, giving you confidence that personal information is protected and managed according to the strictest European data protection standards.

SOC 2 Types II and III certified

Our platform meets the rigorous SOC 2 Types II and III standards, maintaining strong controls for security, availability, and confidentiality. This certification means your data is handled with top-level safeguards throughout the migration process.

Encrypted during transit and storage

Your data is protected with advanced encryption both while it’s moving between systems and when it’s stored on our servers. This double-layer encryption keeps your information safe from unauthorized access at all times.

No third-party access

We never share your data with outside parties. Access is strictly limited to what’s needed for your migration, ensuring your sensitive information stays private and secure throughout the entire transfer journey.

Import data to HubSpot without unnecessary expenses and hidden fees

Help Desk Migration offers a straightforward, transparent pricing model. Your final cost is based on the number of records you move, any extra options or customizations you choose, special features you request, and the support package you select. Best of all, you’ll know your exact price upfront — just run a Free Demo, and the tool will instantly calculate your cost.

This is ideal for anyone with a set budget, and you have the flexibility to adjust your price by skipping attachments, excluding unnecessary records, and more. With Help Desk Migration, you’re always in control of your migration costs.

Estimate Data Migration Cost

Calculate the ROI of your data import to HubSpot Service Hub with Help Desk Migration

Migrating your data to HubSpot using Help Desk Migration delivers impressive returns by cutting down manual work and revving up your team’s productivity. The faster, error-free transfer means you start enjoying HubSpot’s benefits sooner, boosting customer satisfaction and operational efficiency. Plus, with our transparent pricing, you only pay for what you actually need. Curious about how much you could save? Try our easy-to-use ROI calculator, a quick way to see the real value Help Desk Migration brings to your business before you even start.

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    ROI Calculator

    Optimize your data migration strategy and estimate your annual savings with Help Desk Migration. Receive your personalized data migration ROI directly to your inbox.

    Thanks for using our ROI calculator! We’ll send your results directly to the email address you shared, so you can get a clear view of your potential savings and returns. Keep an eye on your inbox!

    Help Desk Migration customers see an average ROI exceeding

    Help Desk Migration

    Ready to make your move to HubSpot Service Hub effortless and worry-free?

    Book a free, no-obligation call with our Help Desk Migration team today! We’ll answer your questions and help you get started on a smooth, successful data transfer. Don’t hesitate — let’s take the first step toward transforming your customer support together!

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