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Will migrated tickets keep their ID numbers?

Unfortunately, keeping the same ticket IDs is impossible because they are unique to the platform and cannot be copied to another system.

However, there is a way to keep the IDs from your source platform for future reference:

  1. Create a custom text field in your target platform.
  2. When setting up the migration, map the custom “Id” field with your custom text field.
  3. Help Desk migration field mapping

  4. Click Save mapping and continue your migration.
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