Will migrated tickets keep their ID numbers?
No, they won't. All migrated tickets will have new IDs.
Each help desk has its own way of assigning ticket IDs. For instance, Zendesk IDs have five digits in them while Help Scout IDs have four. Our tool must adhere to the settings of the target help desk in order to migrate your data.
However, there is a way to keep the IDs from your source platform for future reference:
- Go to your target help desk and create a custom text field.
- When you get to ticket field mapping, click the drop-down menu and find the ID option. Map the custom “Id” field with your custom text field.
Note: If you don't see the Id option, then there's a high chance that the custom field in the target help desk is not a text field. Therefore the Migration Wizard is pulling up different options.
- Click Save mapping and continue your migration.
If you can't find the ID field, leave us a message. Our support team will help solve your issue.
Will the ticket ID order be preserved after the migration is done?
No, the ticket ID order won’t preserve after the Full Data Migration. As a matter of fact, the order of tickets depends on the source platform. And Migration Wizards transfers tickets from old ones to new ones or from new ones to old ones:
| Platform name | Ticket order |
| Assembla | from old to new |
| Awesome Support (WP) | from old to new |
| Boss Desk | from old to new |
| ConnectWise | from old to new |
| CSV | from new to old |
| Deskpro | from old to new |
| Dixa | from new to old |
| eDesk | from old to new |
| Freshdesk | from old to new |
| Freshservice | from new to old |
| Front | from old to new |
| FuseDesk | from old to new |
| Gemini | from old to new |
| Gmail | from new to old |
| Gorgias | from new to old |
| Groove | from new to old |
| HappyFox | from new to old |
| Help Scout | from old to new |
| HelpDesk | from old to new |
| HelpShift | from old to new |
| HelpSpot | from old to new |
| HESK | from old to new |
| HubSpot Service Hub | from old to new |
| Intercom | from old to new |
| Jira Service Management | from new to old |
| JitBit Helpdesk | from new to old |
| Kayako | from new to old |
| Kayako Classic | from old to new |
| Kustomer | from old to new |
| Lansweeper | from old to new |
| Live Chat | from old to new |
| LiveAgent | from old to new |
| ManageEngine | from old to new |
| OracleCloud | from old to new |
| osTicket | from old to new |
| OTRS | from old to new |
| Outlook | from new to old |
| Reamaze | from new to old |
| Salesforce Service Cloud | from new to old |
| SolarWinds Service Desk | from new to old |
| ServiceDeskPlus | from old to new |
| ServiceNow | from old to new |
| SherpaDesk | from old to new |
| SmarterTrack | from new to old |
| Spiceworks | from old to new |
| Spiceworks Cloud | from old to new |
| SupportBee | from old to new |
| TeamSupport | from new to old |
| Teamwork Desk | from old to new |
| TOPdesk | from old to new |
| Track-It! | from old to new |
| UseDesk | from new to old |
| UseResponse | from new to old |
| UserVoice | from new to old |
| UVdesk | from old to new |
| Zendesk | from old to new |
| Zoho Desk | from old to new |
| Zoho Mail | from old to new |
| WixAnswers | from old to new |