Where Will a Response for a Migrated Ticket Go?
At some point after the data migration, you probably had to ask yourself a question - ‘Where will a reply for a migrated ticket on target platform go?’ It indeed may seem confusing, but worry no more, as we’re about to draw some clear lines.
There are mainly two possible scenarios – a reply can either go to a very ticket that migrated to a new platform, or it can be a part of a newly created one.
To get a truly comprehensive view, we’ve put the most popular platforms to the test and used Email and Self-Service Portal to reply to a migrated ticket. Let’s take a look at the outcome:
| Email reply | Portal reply | |
Zendesk | Into new ticket | Into migrated ticket |
Freshservice | Into new ticket | Into migrated ticket |
Freshdesk | Into new ticket | Into migrated ticket |
Kayako | Into new ticket | Into migrated ticket |
Gorgias | Into new ticket | - |
Jira Service Management | Into new task (type Email request) | - |
Teamwork Desk | Into new ticket | Into migrated ticket |
Reamaze | Into migrated ticket | Self-Service Portal allows to view help articles only |
Zoho Desk | Into new ticket | Into migrated ticket |
Help Scout | Into new ticket | - |
In case you have any questions left, feel free to contact our friendly support team. One of our best agents will go back to you to ensure that you receive an answer to any question on the topic.