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How to Migrate Multilingual Knowledge Base from Intercom?

By default, Migration Wizard exports your Intercom articles in a default language. Yet, you have the option to import language variations to specific destination platforms. To enable this, make sure to select "Migrate content translations" when mapping your data.

Intercom Default Language

Expert tip: Before starting your Intercom export, be sure to add the same languages to the new one platform. This helps ensure that translations migrate correctly.

Here’s how to set up a Intercom export including language versions:

1. Choose Intercom as your source platform. Then sign in with your account.

2. Select your target platform and fill in the required access credentials.

3. Set up data mapping, including agent and group matching, field mapping from organizations, customers, tickets, and articles.

4. Check to activate Migrate content translations.

Migrate Content Translations Intercom

Note: This automated option is available when migrating to Zendesk, Freshdesk, or Salesforce Service Cloud.

5. Initiate a Free Demo to test-drive how the feature works.

6. After the Demo Migration, check your content translations on the target platform.

Feel free to contact our support team if you have any questions.

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