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How to disable email notifications in Zoho Desk?

Before migrating to Zoho Desk, check if the email notifications for agents and customers are enabled. If they are enabled, then during the migration, customers and agents will receive email updates as tickets are imported into Zoho Desk.

We recommend disabling all notifications before starting the migration. Here’s how to do it:

1) Go to Setup:
ZohoDesk notifications

2) Under Automation find Notify:
ZohoDesk notifications

3) Disable all notification top to bottom. There are four categories in which you need to disable notifications: Contact, Agent, Department and Team notifications.
ZohoDesk notifications

4) When the migration is over, you can enable the notifications.

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