How to check the result of Demo Migration for Zoho Desk

Once your Demo Migration to Zoho Desk is completed, you’ll see the table summary of the migrated data. The summary contains the number of migrated test portions of data along with the accessible reports for migrated, skipped, and failed records. The reports contain the IDs of transferred entities.

Zoho Desk Migration

Press on any report to view the list with all the record IDs for the Demo Migration from the source database and respective new IDs in Zoho Desk. The report file looks like this:

Migrated Staff Zoho Desk

In both the Demo Migration and the Full Data Migration, tickets and related data import in the same way. Due to this, if some ticket data were not migrated or/and were transferred incorrectly during the Demo Migration, it won't be migrated during the Full Data Migration.

That’s why, look through each ticket and check if everything along with Type, Source, Status, Priority, Custom fields, Requester, Agent, and Tags migrated as needed. Do the same for Knowledge Base articles.

Migrated Tickets Zoho Desk

Note: During Full Migration, Migration Wizards automatically deletes all data migrated in a Free Demo to prevent duplicates on Zoho Desk.

When the Full Data Migration finishes, you’ll also see the table with similar clickable reports. Make sure to examine everything to get the best experience working with Zoho Desk.

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