How can I map Ticket Statuses?

Help Desk Migration service allows you to map Ticket Statuses.
Below is a sample mapping to help you map necessary Status.
However, it doesn't mean that you need to stick to our example.
You may have a different vision and business needs.
In case of any difficulties, you can always ping our Support Team.

Help Scout Active Pending                - Closed
Zendesk Open On-hold Solved Closed
Freshdesk Open Pending Resolved Closed
Freshservice Open Pending Resolved Closed
Kayako Open Pending Completed Closed
Desk.com New, Open Pending Resolved Closed
Groove Unread, Opened Pending                - Closed
Gorgias Active Pending                - Closed
HappyFox New, Open On-hold Solved Closed
Intercom Active Snoozed                - Closed
LiveAgent New, Open Answered, Chatting, Calling Postponed Resolved

 

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