How can I map Ticket Statuses?

Help Desk Migration service allows you to map Ticket Statuses.
Below is a sample mapping to help you map necessary Status.
However, it doesn't mean that you need to stick to our example.
You may have a different vision and business needs.
In case of any difficulties, you can always ping our Support Team.

Help ScoutActivePending               -Closed
ZendeskOpenOn-holdSolvedClosed
FreshdeskOpenPendingResolvedClosed
FreshserviceOpenPendingResolvedClosed
KayakoOpenPendingCompletedClosed
Desk.comNew, OpenPendingResolvedClosed
GrooveUnread, OpenedPending               -Closed
GorgiasActivePending               -Closed
HappyFoxNew, OpenOn-holdSolvedClosed
IntercomActiveSnoozed               -Closed
LiveAgentNew, OpenAnswered, Chatting, CallingPostponedResolved

 

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