Our support team will be temporarily unavailable on March 8, 2021, due to the public holiday. If needed, please check our help center or fill in the contact form, and we will get back to you on the following day.

How can I map Ticket Statuses?

Help Desk Migration service allows you to map Ticket Statuses.
Below is a sample mapping to help you map necessary Status.
However, it doesn't mean that you need to stick to our example.
You may have a different vision and business needs.
In case of any difficulties, you can always ping our Support Team.

Help ScoutActivePending               -Closed
ZendeskOpenOn-holdSolvedClosed
FreshdeskOpenPendingResolvedClosed
FreshserviceOpenPendingResolvedClosed
KayakoOpenPendingCompletedClosed
Desk.comNew, OpenPendingResolvedClosed
GrooveUnread, OpenedPending               -Closed
GorgiasActivePending               -Closed
HappyFoxNew, OpenOn-holdSolvedClosed
IntercomActiveSnoozed               -Closed
LiveAgentNew, OpenAnswered, Chatting, CallingPostponedResolved

 

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