How can I map Ticket Statuses?
Help Desk Migration service allows you to map Ticket Statuses.
Below is a sample mapping to help you map necessary Status.
However, it doesn't mean that you need to stick to our example.
You may have a different vision and business needs.
In case of any difficulties, you can always ping our Support Team.
| Zendesk | Open | On-hold | Solved | Closed |
| Intercom | Active | Snoozed | - | Closed |
| Freshdesk | Open | Pending | Resolved | Closed |
| Freshservice | Open | Pending | Resolved | Closed |
| Kayako | Open | Pending | Completed | Closed |
| Groove | Unread, Opened | Pending | - | Closed |
| Gorgias | Active | Pending | - | Closed |
| HappyFox | New, Open | On-hold | Solved | Closed |
| LiveAgent | New, Open | Answered, Chatting, Calling | Postponed | Resolved |
| Help Scout | Active | Pending | - | Closed |