How can I map Ticket Statuses?
Help Desk Migration service allows you to map Ticket Statuses.
Below is a sample mapping to help you map necessary Status.
However, it doesn't mean that you need to stick to our example.
You may have a different vision and business needs.
In case of any difficulties, you can always ping our Support Team.
|LiveAgent||New, Open||Answered, Chatting, Calling||Postponed||Resolved|